My Husband and I came to see our son get married. Our stay was from May 25 through May 30, 2006. The reception was to be held at the Groton Inn on May 27, 2006 and they offered a special rate for guests so upon the recommendation of the bride and groom, we stayed there. There is good news and bad. We had booked about three months ahead and were told that we would have a king size bed and a smoking room. Our plane was delayed from California and we did not arrive until 1:00 a.m. on the morning of the May 26, 2006. We were given a small smelly room with two double beds. As we were exhausted we stayed there with the intention of speaking to the manager the next day. We received at telephone call at about 3:00 p.m. The day manager was rude and condescending. She stated that we did not make these requests and that we needed to take what we got as it was part of a special rate for guests of the wedding party. I was mortified at her tone and reaction. As we had so much to do we just let this go.
The reception was wonderful. The service was unbelievable and the food first rate. The banquet manager was a professional and took care of all our needs. She deserves an A+++++
The night after the wedding we returned to our room at about 9:00 p.m. Our room was above a party that was so loud that our floor was vibrating. It took three trips down stairs and two telephone calls and finally the night desk clerk moved us to another room. The room was adequate however the air conditioner in the bedroom did not work. She was totally overwhelmed with guests coming in and a very unruly group of young people who were leaving their room and making noise in the lobby as well as the hallway. She received no help from management.
Housekeeping was excellent, we left a tip that reflected the service. The management of the Groton Inn was horrible with no skills in customer service. Not once did management offer an apology or acknowledge that any thing had happened. It is very sad that the Groton Inn has a support staff that is excellent however the management is incompetent.
- Official Description (provided by the hotel):
- Full Service hotel with traditional rooms, suites and full apartments. Complimentary full served hot breakfast of choice and free wifi.Lounge and restaurant serving 7 days a week-continously breakfast thru dinner. Weekend lobster specials and early bird dinner specials. Wifi complimentary. Only 5 minutes from Mystic and close to Foxwoods Casino and Mohegan Sun Casino, and U.S. Submarine Base Groton. ... more less
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- Also Known As:
- Groton Hotel Groton