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“Excellent Service”

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Residence Inn Hartford Downtown
Ranked #3 of 11 Hotels in Hartford
Certificate of Excellence
Durham, Connecticut
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Excellent Service”
Reviewed 6 August 2012

Stayed at this hotel for two nights for our daughters wedding. Great amenities - all rooms had full kitchens and most if not all rooms were multilevel suites. It was a venue that came recommended by our weddding facility (Society Room) - for good reasons. Centrally located and very convenient to our church and Society room, as well as local restaurants. Excellent breakfast. The most impressive thing was the service - all employees from housekeeping to management were extremely friendly and responsive, making our wedding stay that much better. Highly recommended!

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CTYankee10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2012

The room was dark, dingy and disgusting. It also smelled suspiciously wierd. It was dated and felt very unclean. The whole hotel is disturbingly quiet. The service was not good and it was just plain a scary place to stay. I have no idea what those other people were raving about, but they must have stayed in another hotel because this one SUCKS.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FANCYPANTS27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
whgecomm, General Manager at Residence Inn Hartford Downtown, responded to this review, 7 August 2012
Dear FANCYPANTS27:
Thank you for letting us know about your recent stay with us. I am sorry to learn that our hotel failed to meet your expectations. We are committed to providing outstanding customer service for all our guests, so please contact me personally at 860-524-5550 to discuss your experience further.

Mark Graham
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancaster, Pennsylvania
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 June 2012

We were in town for a family wedding and were staying at the Residence Inn for the first time. We checked in with no problems, the front desk folks were very friendly, and when we opened the door to our room, we were blown away by how huge it was! We definitely weren't expecting that! We had a loft bedroom set up with a full kitchen, bathroom and sitting area, which had a pull out sofa. The only thing we found lacking were sheets and blankets for the pull sofa. However, I have to admit that I didn't necessarily ask the front desk folks where they were, but I also didn't want to have to go searching the place for them either.
The room was clean, well kept and a place that we'd definitely return to in the future.

Room Tip: All of the rooms are a bit different, as we learned from the front desk, so ask about the different...
See more room tips
  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank guamwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kissimmee
1 review
Reviewed 31 May 2012

Everything about this hotel for a wedding party is great! Big roomy rooms for the bride to get ready! It is in a great location. For the most part the staff is friendly. Housekeeping was very polite and understanding. Most of the front desk agents were a pleasure to talk to. Very friendly and very polite. I would have given this hotel a 5 start rating if it was not for just one very negative experience with the front desk agent that checked me in. He lacked the caring attitude that a front desk agent should have. No smile or any niceness about him. So I go and explain to him I am the groom and I believe we were booked the suite for two nights since we have a contract with the hotel for the wedding. He asked me under what name. I tell him both last names of the wedding party. He looks under my name first, but only my brothers name is there. I say ok can you please check....cut off there is only two under my brothers name he says. I finally was able to chime in and say please check under the brides name. I had misunderstood the contract and I thought both nights were for free so I had mentioned that to him. With a very stern we never give both nights free attitude in his voice. So I call my wife up to confirm with her. Since his attitude was nasty, and I didn't trust him. So I clarify with him that the next night will be free he says yes. So I check my statement I was charged for both nights. My wife calls for them to adjust the bill. The guy who check me in picks up the phone. My wife I explaining to him about the incorrect billing.....cut off again miss I told your husband he will only get charged for one night. Well if he had listened to the whole conversation my account was charged for both nights. He is rude and should just have night duty so he won't interact with as many guest. Overall great hotel, nice rooms, nice staff, clean, and good location. Thank you for the great experience except for that one front desk agent

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bigh1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hartford, Connecticut
1 review
Reviewed 19 May 2012

I statyed for 4 days in this Hotel. The Rooms are spacious. But the hotel cleaning staff is a mess. They don't even vaccum the room, clean mirror or change sheets if you don't tell them. A specific example is on 3rd floor, there is a house keeper names Maria. She comes in morning and started saying I am very tired, have too much work and just wait to listen from your mouth that you don't want service from her. If she is so tired, she should talk to hotel management and not to a guest. Pathetic House keeping staff.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Randy810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 16 May 2012

I stayed in Hartford for business. I had my luggage shipped to the hotel, and upon checkin they had my room, and my luggage ready. The checkin process was quick and efficient and friendly. They had a nice breakfast and friendly staff. The room was a two floor suite, I'm not sure if they are all like that, but clean, comfortable and convienent. I will definately stay again when in town.

Room Tip: There really aren't many good views since it is the heart of the city.
See more room tips
  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becky K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stamford, Connecticut
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 May 2012

This hotel experience was really amazing. The look of the hotel was nothing like a residence inn, it felt like a high class marriott hotel experience. The rooms were huge and very spacious. The kitchen was a great help and the service was excellent as well.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sayingsorry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Hartford Downtown

Property: Residence Inn Hartford Downtown
Address: 942 Main St, Hartford, CT 06103-1214
Region: United States > Connecticut > Hartford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#1 Business Hotel in Hartford
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence Inn Hartford Downtown 3.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Residence Inn Hartford Downtown Hotel Hartford
Hartford Residence Inn

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