I have rather mixed feelings about my stay here because my expectations were fairly high (the website makes the place look so good) and there were some good aspects to our visit, but the experience had some definite bumps in the road.
Perhaps it’s easier to start with what is good about the place:
(1) It’s only about a 10-minute drive from Essex Village and a 5-minute drive from the Essex Clipper Dinner Train, so if you’re in the area for these attractions, the Inn is very conveniently located.
(2) The Inn has a definite charm to its architecture, and the front room where the check-in desk is located is adorned with rich, wood paneling and decorated with paintings and antique furniture.
(3) The grounds are well maintained and include an area with a small, decorative pool and a garden.
(4) Breakfast, which was quite good, was included with the cost of our stay. The restaurant is right on site, and it offers outdoor seating for when the weather is pleasant.
(5) The rooms are large and they are tastefully decorated.
(6) The toiletry items and towels supplied by the Inn were top quality.
Then there were the not-so-good elements:
(1) I had booked a specific room (via Expedia.com) based on the Inn’s own website pictures of how each room is decorated. The room we were first put in (Room 212 in the Carriage House) looks nothing at all like the picture on their website. The room we ended up in, Room 215 in the Carriage House, does look like the website picture.
(2) When booking the Inn, I specifically chose Room 211 because of the décor. We were put into the adjacent room without an explanation. When I asked the “Innkeeper” about the change, he was unable to offer a satisfactory answer. I found it odd that a management level person would be in the dark about such things.
(3) I awoke at 2:00am because the room was too warm. It turned out that the air conditioner was not working properly. I phoned the front desk, and the Innkeeper said he would be right over. He arrived ten minutes later and examined the unit. He left and said he would be back. Upon his return, he offered us the option of moving three rooms down to Room 215, since there would be no way to fix the A/C at that time. We agreed, and a working A/C made a big difference. Room 215 was an upgrade compared to Room 212, but I cannot say whether this was a conscious choice by the Innkeeper to make up for the inconvenience or whether it simply was an available room that happened to solve our problem the easiest and quickest way.
(4) The next morning I discovered that the TV in Room 215 was only receiving three channels. It appeared to be wired correctly, and I even tried running the TV’s setup program to load more channels, but to no avail.
(5) While the Innkeeper had apologized repeatedly about the non-functioning A/C, it was quite a nuisance to have to move to another room, with all our stuff, at 2:00am. When we checked out, I placed *two* room keys on the front desk, and the hostess looked surprised. I had to explain what happened. Why didn’t the Innkeeper inform her? I was again offered an apology, but that was all. It seemed that the two staff members I interacted with were not solicitous about having me return to their Inn. While I was not expecting the world, it was a reasonable expectation to be offered *something* for my troubles. Breakfast was already included in my cost, and the Innkeeper never said to me to the effect of, “I’m upgrading you to another room to compensate for your troubles,” so I still don’t know if Room 215 formally represented a comp or an easy fix.
Considering the cost of the room and the presumed reputation of the Inn, I cannot help but feel disappointed with our experience. As the saying goes, “You only get one chance to make a good first impression.” It is unlikely that we will stay there again.
- Official Description (provided by the hotel):
- The Copper Beech Inn portrays subtle and refined elegance in traditional New England style. The intimate country hotel is situated in the hamlet of Ivoryton, Connecticut, one of three small villages within the historic town of Essex on the Connecticut River.Rediscover the art of relaxation and experience luxurious comfort in one of the inn's 22 guest rooms and suites in the Main House, the Carriage House or the most recent addition, the Comstock House. Period antiques, oriental rugs, and richly textured fabrics and upholstery are abundant, combined with thoughtful amenities.The quaint villages of the Lower Connecticut River Valley are just minutes away, each one evoking the essence of the New England village of long ago. The history and culture, the pristine Connecticut River, the seaside landscape of Long Island Sound and the abundance of recreational opportunities are endless in this very special area of the Connecticut River Valley, all just a two-hour drive from New York or Boston.Begin with the discovery of the riverside village of Essex, with boutiques, art galleries, antique shops and the Connecticut River Museum. Just a few miles up the river is the picture perfect town of Chester, offering the visitor art galleries, gift shops, unique clothing stores, and antique shops. ... more less
- Reservation Options:
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- Also Known As:
- Copper Beech Hotel Ivoryton