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“Marriott elite, and room not ready at 4 PM??”

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Fairfield Inn & Suites Hartford Manchester
Ranked #5 of 10 Hotels in Manchester
Reviewed 14 September 2013

Arrived at 3:55 PM. My room was not ready! I stay 140 nights a year with different brands of Marriott hotels worldwide. Complained only once before in 15 years and...it was this hotel again. They finally booked me in a one queen bed room!!! I reserved a 2 queen bed room. Everywhere else, as a platinum premier member, I receive first class service, upgraded automatically if hotel is not fully booked, always highest floor and always with respect. This hotel is the exception. Front desk? They are never around. Behind a door with a camera to see if someone is at the front desk. Coffee never hot except during breakfast. The housekeeping staff and location is the only good thing about this hotel. I strongly suggest the manager of this hotel visit the Fairfield Mall of America for a day, and learn what great customer service is really all about.

  • Stayed: September 2013, travelled on business
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2  Thank ivoryhouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Fairfield Inn & Suites Hartford Manchester, responded to this reviewResponded 17 September 2013

Dear Ivoryhouse,
Thank you for leaving a review for the Fairfield Inn & Suites Manchester and for being a loyal Marriott member. I appreciate the kind words about my housekeeping staff. I'm so sorry to hear that your room was not ready upon check in. I also apologize that the front desk was not available when you needed them. I appreciate you bringing this to my attention and I will address these concerns with my staff. If your travels bring you back to Manchester, I hope that you will offer us another chance to impress you.

Sincerely,
Chellen C.
General Manager

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95 - 101 of 204 reviews

Reviewed 10 September 2013 via mobile

This is my 2nd x here tho husband stays on business often. I found it clean and comfortable. The staff is very friendly and housekeeping is especially accommodating; hotel does not auto provide anything beyond soaps, shampoo and conditioner but upon request brought ample lotion, toothpaste, etc. Appreciate coffee, tea available 24/7. Small, limited gym but two treadmills and elliptical suffice since I've never seen anyone in there when I am. I like the location as it is convenient to highways, restaurants and the mall across the street (ie walking distance) is a plus in my opinion. Overall I rate this a very good business travel hotel and would stay here again and recommend it to others.

  • Stayed: September 2013
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Thank itravelgurl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2013

Good value. Rooms are clean and have everything you could want. We asked for non-feather pillows upon making our reservation which I am aware may/may not be provided, but was pleasantly surprised that they accomodated this request. Hotel staff was friendly and in fact a manager came to our room to make sure everything was satisfactory; which is a nice touch. The complimentary breakfast is very good with lots of variety. The only complaint I would have is the amount of table space in the eating area. We had to bring our breakfast items back to our room as there were no seats available at the time we were going to breakfast. Overall, a very good experience and would stay there again.

  • Stayed: August 2013, travelled with family
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Thank Ann R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2013 via mobile

We have stayed here several times since it is close to family. This time I was not happy. While it looked clean, there was a black beetle crawling on the bed. Thank goodness I saw it before my wife did or we would have been sleeping in the car. The breakfast seems to have less and less foot each time. I think this will be the last time we go back.

  • Stayed: June 2013
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1  Thank Slfields
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
939MarieB, General Manager at Fairfield Inn & Suites Hartford Manchester, responded to this reviewResponded 29 July 2013

Thank you for your comments. I apologize that you were dissatisfied with your stay, as we are always striving to impress our guests. I would like to inform you that we have recently added several items to our complimentary breakfast, including fresh cut fruit and hot items such as scrambled eggs and sausage. I am very sorry to hear that you found a beetle in your room. We do utilize a pest control service, especially during the summer months, and I am sorry that your experience did not reflect that. I sincerely hope that when in the area again you will give us another chance to provide you with a truly excellent experience.

Sincerely,
Marie Burke
General Manager

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Reviewed 18 June 2013

Stayed one night for business. Fairly standard accommodations, nothing special. Reasonably comfortable bed. Good water pressure in the shower. Felt like an older property even if it's not (not sure whether it is or not). Somewhat of a pain to get into/out of the parking lot due to the mall that is next door. I crashed, woke up and was glad to leave.

  • Stayed: June 2013, travelled on business
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Thank GoGetemTiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
939MarieB, Manager at Fairfield Inn & Suites Hartford Manchester, responded to this reviewResponded 8 July 2013

Thank you for taking the time to provide us feedback regarding your stay. We have recently completed a full renovation of our property. I apologize that you were inconvenienced by the mall traffic, however I sincerely hope that this will not prevent you from staying with us if you travel to the area again.

Marie Burke
General Manager

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Reviewed 4 June 2013

Have stayed here a few times in the past few weeks as part of normal business trips to the area. The hotel is clean and functional. Located off I-84 it is surrounded by a mall and many retail and restaurants.
Room was clean, basic but overall comfortable. When in the area again I will stay.

  • Stayed: May 2013, travelled on business
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Thank travelerUSA21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2013 via mobile

Hotel was clean, right off the highway and next to many good restaurants. Beds were very comfortable and the water pressure in the showers was outstanding. I would definitely stay here again. The only con was that the price was $149 for one night which I thought was a bit steep.

  • Stayed: May 2013
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Thank Foxy0705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Hartford Manchester

Address: 121 Pavilions Drive, Manchester, CT 06042-8702
Region: United States > Connecticut > Manchester
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 10 Hotels in Manchester
Price Range: £73 - £138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Hartford Manchester 2.5*
Number of rooms: 93
Official Description (provided by the hotel):
Experience Connecticut at the Fairfield Inn & Suites Hartford Manchester! Our recently renovated Marriott hotel near UConn campus is only a few minutes to downtown Hartford and Buckland Hills Mall where you can find great shopping and dining options. Close by is Rentschler Field and the XL Center where you can enjoy a Uconn football game or a concert from your favorite artist. If you are in town for business we have many area businesses near our hotel, including Pratt & Whitney and UTC. Each morning fuel your day with our hot, complimentary breakfast buffet or a workout in our 24-hour fitness center. After a day of exploring all Hartford and Manchester have to offer, take a dip in our heated indoor pool or hot tub, and reconnect with our free wifi. Our friendly staff is here to make your stay as comfortable as possible. At the Fairfield Inn & Suites Hartford Manchester, we promise you’ll be satisfied, or we’ll make it right. That’s our commitment to you. ... more   less 
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Also Known As:
Fairfield Inn & Suites Hartford Manchester Hotel Manchester
Fairfield Inn And Suites Hartford Manchester
Fairfield Inn Manchester
Fairfield Manchester
Manchester Fairfield Inn

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