The woman (Pink Shah) and the manager (Mike Shah) are rude and unhelpful. They both basically told me that my check in debacle "was not their problem". They have a policy that you need the credit card present that you booked the reservation with, I understand that this is for safety issues but it WAS NOT MENTIONED ANYWHERE! Not on the website, not on my confirmation slip, nowhere. Instead of trying to work w me on the issue the solution presented was to cancel my reservation and make a new one (it was after 4pm the day of check in so I would have gotten a cancellation charge). The worst part was that when I called customer service they told me they couldn't do anything to help me bc each hotel is individually owned. Stay away from this hotel, there's a Holiday Inn Express right next door, stay there instead.
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- Also Known As:
- Quality Inn Meriden