We stayed for two nights in the hotel as part of a wedding group arriving on a Thursday and leaving on a Saturday.
At first glance the hotel seems nice. Then when you walk around and look just a bit closer you see all is really wrong and poorly done.
Before arriving as part of a wedding party the bride was called and asked if she would mind 5 of her rooms moving to another hotel because the hotel had overbooked (they had 4 wedding groups and clearly could not handle them all).
Once there we did not receive the rooms booked (double instead of kings).
Then you notice that two floors where still under construction, which would be ok if those floors where not used.
But we stayed on one of those floors. The room seemed clean but really looked and smelled old, with carpet stains. One member of our group even had what looked like mold in the grout of the shower tiles. You couldn't open the window (all windows have been sealed shut) and the bathroom fan did not work in all the rooms on that floor. Part of the group had a safe that was not working, others had stains or appliances not working. The second floor rooms were musty and humid. Even the renovated rooms were not great (the broken safe, unfinished closet doors, closet doors that did not open easily).
The second day, our beds were made by housekeeping but our coffee was not replaced and we had no washcloths. A member of our group never had his room cleaned although he had asked the front desk for service 2 times. The worst part is that the bridal suite was never cleaned and the bride and groom returned to a dirty room (although a housekeeping supervisor was notified by the bridal party when the room needed to be cleaned and it was noted on his paper).
The group breakfast was okay, but they were not prepared for the amount of people that showed up at the starting time, and there was only one staff member refilling food and drinks for 40 people.
The front desk staff did not seem well-trained and the desk was understaffed at times. When we asked if a late checkout was possible, the front desk agent only replied "You do know that we are still fully booked?"
We, as well as most of the wedding party, will never return to this hotel.
- Official Description (provided by the hotel):
- The Four Points by Sheraton Meriden is centrally located at the crossroads of Connecticut; we're in the middle of one of the fastest growing industrial parks in the state. Quinnipiac University, Yale University, Wesleyan University, Gouveia Vineyards, and the Chevrolet (Oakdale) Theater are all a short drive away. Meriden Connecticut is a great place to visit in the summer with Historic Hubbard Park and Mirror Lake close by. Lake Compounce Theme Park is a short drive away offering plenty of family friendly activities including the Anchor Bay Water Park. In the mood for some golf? Check out the nearby TPC River Highlands in Cromwell, Connecticut. Talk about cozy. Come and relax in our comfortable guest rooms featuring the Four Points by Sheraton Four Comfort Beds, 27" televisions featuring cable, free wireless internet, individual climate control, radio/alarm clock, coffee maker and room service! In addition all guests can enjoy, our Business Center, Free parking, our luxurious, heated indoor pool, exercise room/facilities and our 100% smoke-free environment. Planning a meeting or event? We offer 18 different meeting space venues as well as audio/visual equipment and Technicians! Hang out in our newly-opened Silver City Sports Bar and Grille. Catch the game on one of 14 large or plasma screen TVs. Personal table speakers will make sure you don't miss a minute of the action. Gather your friends and family and join in the fun while enjoying a tasty treat from the family-friendly menu. ... more less
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- Also Known As:
- 4 Points Meriden
- Four Points Meriden Hotel Meriden
- Meriden Four Points