My husband and I reserved the Weekend at Sea package (which was supposed to include two nights in a room with fireplace and jacuzzi tub, wine and cheese, and tickets to the Mystic Seaport and Mystic Aquarium) to celebrate our first wedding anniversary. When I called to make the initial reservation, I was a little concerned when I was told that they could not email me a confirmation for my reservation as they didn't have any way to do that. (In 2013 it is absolutely ridiculous for a hotel to be unable to email a customer, but I digress.) Well, apparently I was right to be concerned, as when my husband and I arrived for our stay, the hotel had no record of our reservation and no vacancy. The hotel is managed by the Marriott Residence Inn next door, and the Residence Inn apparently had no vacancy either. The manager called two or three other places in town to see if anyone had rooms for the night, and the only place with availability was the Comfort Inn (which I'm sure is a very nice hotel but not exactly where I was hoping to spend my anniversary). We were offered absolutely nothing in the way of compensation, not even a token discount on a future stay, and ended up having to cut our weekend short. Needless to say we are extremely angry and disappointed, and will NEVER recommend this hotel to anyone.
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- Also Known As:
- Whitehall Mansion Hotel Mystic