Stayed for two nights at this quite new hotel. When we checked in, Tricia at the front desk was VERY pleasant, even calling a local eatery for their hours for us. Unfortunately, the room that she gave us was not completed by the housekeeping staff and we had to switch rooms. The manager on duty met us in the hall way immediately and radioed down to Tricia to find out which room was available. He then just let us in with his key while he went back downstairs to get us our new keys so that we wouldn't have to go anywhere. We settled in and went to the ice / vending area for a bottle of water, which was sold out. Since I didn't want any other beverage, I pressed the change return and it only returned a portion. I was about to be annoyed when I turned around the manager was standing there with a tray that contained 2 icy waters and various snacks. He was bringing it up to our room for our inconvienence with the room mix up! He even took change out of his own pocket to replace what I had lost in the machine. Excellent service.
The feather pillows in the room just didn't do it for me, but when I requested foam ones, they were waiting right at the end of the bed when I returned later that afternoon.
The breakfasts at Hampton Inn's have never really impressed me, but they are good in a pinch if you're pressed for time and can just grab a bagel and cup of tea. I HIGHLY recommend asking the front desk for directions to Somewhere In Time, a local eatery just a couple of miles away where - and I don't say this lightly - I had THE BEST breakfast of my life. They are amazing! The day we checked out, the two young ladies at the front desk recommended it and gave us directions - they were 100 % correct. On the other hand, there is a pizza place very close to the hotel called the Pizza Grille. Run for your life! It was the worst pizza, if that's what you want to call it, I've ever had. We wound up throwing it all away.
I would recommend this hotel to anyone. It's brand new, super clean, and the staff I encountered really did their best. I might even go back to Mystic sometime now that I know there's a decent place to stay!
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- Also Known As:
- Hampton Inn And Suites Mystic
- Hampton Inn & Suites Mystic Hotel Mystic
- Hampton Inn Mystic
- Hampton Inn Hotel Mystic
- Mystic Hampton Inn