Having scheduled this stay some time in advance, not knowing that I would be sharing the room with my sister, I was a bit disappointed upon check in as I asked if they would have a room with double beds but this hotel doesn't offer that option. Good thing was - we got to check in early.
On the one hand, it's great that the hotel has suites available yet on the other hand it's a bit unfortunate that they offer only 1 bed and a pull out sofa. I offered the bedroom to my sister and I slept on the couch which wasn't all that comfortable. We encountered a couple of issues such as the toilet wouldn't fill - it was running yet the tank wasn't filling and the neither of phones worked. Had a very nice person from engineering come to check the issues - he fixed the toilet but couldn't fix the phones. He was very sweet and apologetic. I went to the front desk to report the issues and was told that there would be additional points added to my account for the inconvenience.
Also had an issue with TV reception - not all channels but some of them were very snowy. I was told that they had either changed or upgraded their internet service. Apologized for that as well.
Good things - breakfast was included and offered a variety of options. Staff was very friendly and accommodating. Room was clean. Full refrigerator, stove, dishes, glasses, etc. were provided in room. I would stay there again but hope that they would be able to offer double beds in some of their rooms.
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- Also Known As:
- Residence Inn Mystic Groton Hotel Mystic
- Mystic Residence Inn