I've had my fair share of unpleasant hotel experiences but this one surpasses all.
I had called a week in advance to secure a reservation for two nights at $45/night, which the hotel claimed was a special "Yale" rate. But when I arrived at the Duncan on Friday, it turned out the price had magically gone up to $60. The ambiance in the lobby was drab, dusty and covered in durt. The furniture looked like a bad relic from the 70's. I would normally not make a big deal out of the price mix-up, but the manner in which I was greeted was so obnoxious and rude ("What do you want?") that I decided to object. Bad move on my part. No sooner had I uttered "but..." than the manager slammed his fist on the reception desk and yelled at me to "get the hell out of here if you don't like it," wishing me "good luck to find something better." I was speechless. I should have called the police on him.
The poster who said the Duncan was "charming, prestigious and Old World" is out of her mind, I'm sorry. I'd rather sleep in a cardboard box in the middle of New Haven than stay at the Duncan. And this says a lot, considering New Haven.More
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