Made reseverations for a 2 nite work stay. The lobby looked recently remodeled but that was it. the person who checked me in Tye was extremely nice and professional and even gave me an upgrade. when i got on the elevator and stepped off on my floor i was sent back in time about 30 years!!! The ceiling was low and the carpet in the hallway was dark and dirty. I opened the room door and it was worse from there. It had coffee stains on the walls, a box of cereal on the floor, the vents in the bathroom havent been cleaned in years and the sofa bed looked infected. the phone had ashes in the cradle, the wall socket i wanted to use to charge my phone was behind the bed and didn't have a plate cover. the carpet was stained, the bathroom tub was nasty, the hairdryer had a layer of dirt on it also. The room reeked of cigarette smoke and i didn't feel comfortable even sitting on the bed. Anyone who thought this was a nice place to stay is not in their right minds.
i checked out that nite after finding somewhere else to stay in 2 hours. I called the next day to the 800# who took my info and complaint. An assistant general manager called me back who did apologize profusely but there is no way i felt any sympathy. He wouldn't answer if he only managed that location, if he had ever inspected any of the rooms, i even told him i spoke with the main number who claimed that hotel had been remodeled in 2009 which was clearly a lie and he said nothing. He said he would refund my stay after i told him that's what I wanted but he offered nothing more than a sorry.
THIS HOTEL LOOKS AS IF IT SHOULD CHARGE BY THE HOUR....
ALL I CAN SAY IS DO NOT STAY HERE!!! I HAVE NEVER WRITTEN A REVIEW UNTIL NOW.
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- Also Known As:
- La Quinta Inn & Suites New Haven Hotel New Haven
- La Quinta Inn And Suites New Haven
- La Quinta New Haven
- New Haven La Quinta