We got in late and went straight to sleep after 7 hours in the car. Woke up, and saw dead half-inch long bugs all over the bathroom floor. Grossed out, I looked around the rest of the hotel and by the time I spotted half a dozen 1/2-inch bugs on the carpet near the bed, I just stopped looking and called the front desk and packed up. The lady at the front desk didn't even apologize that the room was loaded with dead large bugs. When we googled bed bugs, they looked just like the ones on the ground, but the woman was adamant that "they look like bed bugs, but they're not bed bugs" (apparently an entymologist by trade? yeah right). She went to look at the room and made it a point to show me tiny crumbs on the floor for some reason, and explain that those are not bugs. No, really? It was very belittling. So I showed her the bugs and she became more and more stand-offish to me. An apology would have been nice, because it was really gross! We weren't even rude about this, we were very calm and quiet and polite, mostly because we were just shocked into silence. Not only did they not apologize for the room being literally covered in dead, huge bugs, they were rude about it too. I don't even want a refund, I just don't want to be insulted because I found dead bugs all over YOUR hotel. I see now I'm not the only one complaining of bugs here (I'm not even alleging what KIND of bugs, just that they were large, dead, nasty-looking insects). Wish I'd known. So, stay here at your own discretion.
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- Also Known As:
- Hilltop Hotel Niantic