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“Worst ever!”

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Days Inn Niantic Near Casinos
Ranked #5 of 8 Hotels in Niantic
A TripAdvisor Member
“Worst ever!”
Reviewed 10 July 2004

Best Western Hilltop in Niantic--The rate quoted was misrepresented, and we were charged a much higher rate at checkout. When we asked to speak to the agent we made the reservations with over the phone, we were told by the manager that no such person worked there when in fact they did. The front desk agent couldn't understand (or chose not to understand) our questions due to a language barrier. Our request for room location was dismissed. Many of our groups rooms were not cleaned and made up until close to dinner time making it inconvenient to take showers without clean towels. In addition, the "pool" was not properly treated and my daughter's eyes burned. The hotel provided minimal ammenities, needs repair, and is not at all the quality you'd expect from a Best Western. We couldn't wait to get out of there. Never will my family, or any of the other families in our group, stay at a Best Western again. This location is independently owned and is an embarrassment to the Best Western chain.

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173 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
Reviewed 30 October 2002

This hotel would probably be OK to stay at, but we weren't satisfied with the service. We reserved two non-smoking rooms, but arrived and were assigned smoking rooms. The rooms were very smokey and not satisfactory at all, especially with a baby staying in each room. The staff did very little to help us until we got very upset and decided to leave. They finally gave us one non-smoking room and a less smokey smoking room. We stayed because no other hotels were available in the area. The non-smoking room was clean and comfortable, but after the poor service we received, we would never go back. The continental breakfast in the morning was scant. There was a long line to check out in the morning and we noticed there were at least two other people in line who were having problems with this hotel.

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Additional Information about Days Inn Niantic Near Casinos

Property: Days Inn Niantic Near Casinos
Address: 239 Flanders Rd, Niantic, CT 06357-1214 (Formerly Hilltop Inn)
Phone Number:
Region: United States > Connecticut > Mystic Country > Niantic
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Niantic
Price Range (Based on Average Rates): £
Hotel Class:2 star — Days Inn Niantic Near Casinos 2*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilltop Hotel Niantic

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