Best Western Hilltop in Niantic--The rate quoted was misrepresented, and we were charged a much higher rate at checkout. When we asked to speak to the agent we made the reservations with over the phone, we were told by the manager that no such person worked there when in fact they did. The front desk agent couldn't understand (or chose not to understand) our questions due to a language barrier. Our request for room location was dismissed. Many of our groups rooms were not cleaned and made up until close to dinner time making it inconvenient to take showers without clean towels. In addition, the "pool" was not properly treated and my daughter's eyes burned. The hotel provided minimal ammenities, needs repair, and is not at all the quality you'd expect from a Best Western. We couldn't wait to get out of there. Never will my family, or any of the other families in our group, stay at a Best Western again. This location is independently owned and is an embarrassment to the Best Western chain.
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- Also Known As:
- Hilltop Hotel Niantic