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“Truely a memorable stay”

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Protea Hotel by Marriott Port Elizabeth Marine
Ranked #7 of 13 Hotels in Summerstrand
Port Elizabeth, South Africa
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Truely a memorable stay”
Reviewed 14 August 2014

Hotel Location: Excellent, right on the door step by the beach and just a little away from the bustling side of the pier. Views from the rooms are great, beautiful sunrise and sunset.
Hotel Facilities: Excellent, what you see on the website is what they have and the pictures match the reality of it.
Hotel Rooms: Excellent, neat, clean, spotless, lovely white bedding
Hotel Conference: I used the chart room, a lovely room for a group of 10 and under, had everything that we needed.
Hotel Staff:
Reservation - The reservation manager Clyde Edwards is truly a gem at the hotel, he goes the extra mile to get you what you want, a rarity in the hotel industry these days. He made sure everything was as we wanted.
Conference - The staff here will see to all your needs, making you feel as if you a CEO of a big corporate, Mr Elvis is truly passionate about his work as well as the ladies with him.
Housekeeping - They were great, provided the extra bedding needed for me and gave a cot to my friend's room.
Reception - I'm sorry about this but I have to be honest, I felt the ladies at reception were a bit unfriendly, they don't smile when you walk up to the desk and somewhat reluctant to attend to your request.

I stayed at the hotel with lots of family and we had lots of kids with us. The kids were so enjoying themselves and they felt so at home at this hotel with the general staff always cool about them running around and teasing them here and there. They really had a blast of a time.

Thank you Protea hotel for the amazing coolness of your staff and being so relaxed with your guest. A must return for us.

Regards, Mohammed Matvad

Room Tip: Choose sea facing rooms. The lofts are great if you require space.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Mohammed M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 18 August 2014
Dear Mohammed M, how are you?

I really want to thank you for a detailed review as we use all feedback we receive to determine whether we truly live up to the standards we set for our selves.

I am delighted that you and the rest of your family had a great time with us and that the TEAM here looked after you and the kids. Our aim is always to create an environment where our GUESTS, young or old, can feel at home.

We look forward to welcoming you back to the hotel soon.

Kind regards,

Deleur Stander
General manager
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264 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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  • Dutch first
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English first
Port Elizabeth, South Africa
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 23 July 2014

a nice reception awaits to welcome u .it s got friendly staff and willing to assist were ever.its a warm place that begs u to stay another day .drinks on the balcony overlooking the beach is a worthwhile memory .

Room Tip: see facing
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  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Alroy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 30 July 2014
Dear Alroy J, how are you?

Thank you for the positive review, I am glad you had a good stay with us.

We hope to welcome you back soon!

Deleur Stander
General Manager
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Athens
Level 4 Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 22 July 2014 via mobile

We only stayed at this hotel for one night on our way to the Shamwari Game Reserve and were pleased with our stay.

We were given a complimentary upgrade and had a very large and comfortable room. Also, hotel location is excellent, just by the beach and a few minutes walk from restaurants and the local mall and casino.

Breakfast was also very good. Overall a great stay, no complaints.

Stayed February 2014, travelled as a couple
Helpful?
Thank Themis_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 30 July 2014
Dear Themis_13,

Feedback from our GUESTS are important, as it allows us to know where we can improve in our services. I would therefore like to thank you for the feedback and I will be sure to share it with the rest of the STAFF.

Kind Regards,

Deleur Stander
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Auckland, New Zealand
Level 3 Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2014

We arrived at the Protea Hotel Marine after about 30 hours flying from NZ and stayed there for two nights before beginning our tour of the Garden Route. We received a warm welcome and although our room was not ready, were invited to sit outside and enjoy the sunshine and a drink. Our room was clean and comfortable with a nice view of the beach. There was a safe, tea and coffee making facilities, a mini fridge and hair dryer. Staff were friendly, polite and particularly helpful with an issue we were having connecting to the Wi-Fi. Breakfast was an amazing selection of yoghurts, cereals, fresh and dried fruit, breads, croissants and more. Selections of hot dishes were also available with eggs cooked by the chef in whatever manner requested. The Hotel was within walking distance of the Boardwalk and several beaches. A great beginning to our holiday and first time ever visit to South Africa.

  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank KiwiWoman03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 30 July 2014
Dear KiwiWoman03,

Welcome to South Africa! I trust you experienced all we have to offer in this beautiful country and that you enjoyed all the great attractions on offer.

Thank you very much for the review, we are delighted to have played our part in making you feel welcome in our country.

All the best,

Deleur Stander.
General Manager
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West Bay, Grand Cayman
Level 4 Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 July 2014

Our tour group of 37 stayed here for 2 nights and thoroughly enjoyed the experience. My ocean view room was not huge, but had everything I needed, including a mini refrigerator, safe, hair dryer, and a desk with a light that allowed you to actually see what you were doing - a rarity these days! The breakfast buffet was great and included eggs made to order and plenty of other choices. The staff were very helpful and arranged for a transportation service to take 2 of us into Port Elizabeth to see the sights for a very reasonable price. As others have mentioned, the location is very convenient, with the beach just across the street, a shopping center within walking distance in one direction and plenty of restaurants and the Boardwalk casino and shops in the other. We had a nice stroll along the beach one morning and a great dinner at a Greek restaurant in the Boardwalk area one evening. Be sure to make time to watch the beautiful fountain in the center of the Boardwalk at 7 PM when it puts on a show with music, colored lights and dancing waters. It was a pleasant surprise as we were eating!

Room Tip: The ocean view rooms are especially nice, if you spend much time in your room.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becky R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 10 July 2014
Dear Becky R, are you well?

Feedback from our GUESTS are very important to us as it helps us to determine where we can improve in our service. I would therefore like to thank you for the detailed feedback you have given us. I will be sure to share it with the rest of the TEAM.

Thank you again, keep well!

Deleur Stander
General Manager
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Mumbai
Level 6 Contributor
100 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 1 July 2014

I stayed here as part of a cricket team (Ambassadors of Cricket) for 2 nights in June 2014. The hotel is located 50m from the Indian Ocean and therefore rooms facing the ocean have good views. The hotel is a short walk from the Boardwalk casino and the huge number of eateries and pubs there. The hotel has a colonial feel about it. Rooms and baths are large. The dining area, the lounge bar all have a 'old world feel' about it. Despite that there was no problem with charging multiple gadgets on the study table as there were sufficient connections (plus I carry my South Africa multiplug adapter with me!) As we spent most of our time outside, I cannot comment on the hotel services, but I could find nothing wrong with them. We had a very early check-out for which the front office staff had kept a packed breakfast ready for us at 6am. We had the meal at the airport after we had checked in and it was a life saver as we had a afternoon cricket game in Joburg and so our next meal was at dinner that day!

Room Tip: Go for ocean facing rooms if you want a view. And preferably on higher floors.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VikInd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 3 July 2014
Dear VikInd,

Thank you for the great review. It was a pleasure hosting you at the hotel and I am glad that you experienced a comfortable stay.

What was the results of your cricket matches? Hopefully your TEAM won them all!

Until we meet again,

Deleur Stander
General manager
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Toronto, Canada
Level 5 Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 30 June 2014

Very happy with our stay there. Beautifully renovated. Lovely spacious room. Very good full breakfast. First stayed there as a child in 1946 and in 2104 still a top hotel. Near the beach and beautiful walk ways in Summerstrand. Very good value.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HenryBl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PHMarine, General Manager at Protea Hotel by Marriott Port Elizabeth Marine, responded to this review, 3 July 2014
Good day HenryBI,

It is truly amazing to have welcomed you back to the hotel and thank you for your loyal support over the past many years. It is great that you were still able to receive the same amazing level of service as the first time you stayed with us. I truly hope and believe that we will continue to deliver on our promises even past the year 2104.

All the best,

Deleur Stander
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Protea Hotel by Marriott Port Elizabeth Marine

Property: Protea Hotel by Marriott Port Elizabeth Marine
Address: Marine Drive, Summerstrand, Port Elizabeth 6001, South Africa (Formerly Protea Hotel Marine)
Region: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Summerstrand
#5 On the Beach Hotel in Summerstrand
#6 Luxury Hotel in Summerstrand
Price Range (Based on Average Rates): £
Hotel Class:4 star — Protea Hotel by Marriott Port Elizabeth Marine 4*
Number of rooms: 114
Official Description (provided by the hotel):
Protea Hotel by Marriott Port Elizabeth Marine - Adding value, always. Among the superior beachfront hotels in Port Elizabeth, the 4-Star Protea Hotel Marine is unparalleled. Overlooking the sun-drenched sands of Pollock Beach, with sweeping views of Algoa Bay, this hotel, in the heart of the Friendly City, is renowned for its quality facilities, personal service and luxurious atmosphere. From the moment you enter the Protea Hotel Marine, you know you are in an exceptional establishment. The large reception area is elegantly decorated, offering the first taste of a stay that promises an unforgettable experience in comfort and style. Ideal for holidaymakers, families and executives alike, the 4-Star Protea Hotel by Marriott Port Elizabeth Marine offers luxurious accommodation in a range of comfortable en-suite rooms that boast spectacular sea views. Delicious meals can be enjoyed in the hotel restaurant and there are excellent conference facilities which can cater for 10 - 90 delegates. A secluded roof top splash pool for hot summer days overlooking the ocean, ideal for adults and kids to enjoy. The Protea Hotel by Marriott Port Elizabeth Marine is situated within walking distance of safe, sandy beaches, various swimming pools, a casino and entertainment complex, not to mention the Museum and Snake Park, and various sporting facilities, including golf. ... more   less 
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Also Known As:
Protea Hotel Port Elizabeth
Protea Hotel By Marriott Port Elizabeth Marine Summerstrand

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