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“great stay, would recommend......”

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The Boardwalk Hotel
Ranked #2 of 13 Hotels in Summerstrand
Certificate of Excellence
surrey
Level 6 Contributor
82 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“great stay, would recommend......”
Reviewed 2 March 2014

The hotel is ideally located and although it is a very large hotel is very nicely decorated and still has a personal feel.
We had a lovely large room on the same floor as the pool and despite being next door to the bar was very peaceful. Pool towels are provided and from the pool area you can look across to the beach.

Next to the hotel is the Boardwalk Casino, a manmade lake, together with number of shops and restaurants, it has quite an American feel. Each evening there is a water and light show which is worth watching.
For breakfast there is a vast selection of buffet foods and you can also order various cooked options. We had some issues with the tour we had pre-booked but the staff at the hotel were very helpful
Port Elizabeth is a good “gateway” location to get to the many game reserves or the garden route but there isn’t much to see in the town itself

  • Stayed January 2014, travelled as a couple
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Helpful?
Thank mm29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 17 March 2014
Dear mm29
Thank you for the positive feedback on our hotel. We are thrilled that you enjoyed your stay with us. I am pleased to see that our staff assisted you with your tour arrangements. We look forward to welcoming you back to the Boardwalk Hotel Convention Centre & Spa.
Kindest Regards
The Boardwalk Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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475 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (143)
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Port Alfred, South Africa
Level 6 Contributor
104 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 1 March 2014

Went here for Valentine's and managed to get the Junior Suite for an attractive rate. Though the hotel is still new, the service standards are there and we had a fantastic weekend.

Check in was proper 5 star with a welcome drink and a wet towel to freshen up from the trip. We ordered room service a couple of times and the delivery and quality was very good throughout. A critical note can be placed on the menu which is quite limited here. Also, for some reason, one can only order substantial dishes after 18:30. The operator was quite switched on though and sold us the chicken wings snacks as a starter in anticipation of the full meal.

Though the suite had two TV sets, I couldn't manage to get a DVD player, which I thought shouldn't be too much of a hassle given the size of the property. The movie on demand feature did work very well though.

I think all rooms face the beach front which was quite cool. One can just sit and watch the hustle and bustle of this area that goes on 24 hours per day. The Board Walk complex with casino, shopping, and food outlets is right at the doorstep which made plans for the evening very easy.

The hotel has two pools, one outside, but also quite a big one inside. The gym is small but well equipped with proper equipment, water bottles, etc.

The highlight of the weekend was the Spa (Africology I think it's called). We couldn't get a booking at first (Valentines weekend and trying to book on the day…) but after some follow up by my wife (I think she went down 3 times to see if the waiting list was moving) we got a call just after lunch and had a fantastic massage followed by a steam bath and jacuzzi. This area is very well equipped and the staff was very professional.

The breakfast buffet was stunning and was only slightly detracted from by small service errors (having to ask twice for something for instance). The decor of this restaurant is simply beautiful.

All in all, a successful weekend in a hotel that I would expect will garner further fame as service standards further enhance.

Room Tip: Fourth floor facing the beach.
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  • Stayed February 2014, travelled as a couple
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Helpful?
Thank woudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 17 March 2014
Dear woudo
Thank you for the wonderful feedback on our hotel. We are thrilled that you enjoyed your stay with us. I will be sure to mention your comments regarding our Room Service menu to our Food & Beverage Manager. Your feedback is most valuable to us and we look forward to welcoming you back to the Boardwalk Hotel Convention Centre & Spa. We trust that your next stay will be as memorable as the last.
Kindest Regards
The Boardwalk Team
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Dundee
Level 3 Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 February 2014

Unfortunately we only stayed there one night as our trip was with a group. The hotel was in a lovely setting and an added bonus was seeing the Nelson Mandela Bay beachfront from our terrace so relaxing listening to the Indian ocean waves pounding the pier.
The hotel has a lovely indoor and outdoor pool (indoor open 24 hours a day). The room was large and very comfortable with a luxurious bathroom and toiletries of the best quality as you would expect from a 5 star hotel.
Breakfast was a feast for the eyes with many choices to satisfy the most discerning of guests.
Complimentary bottled water and a fold down service completed the excellent service we received.
Shopping and restaurants are in the complex which has a multimedia lake spectacular (water illuminated water jets which are choreographed to dance and move to music) at 8pm.
A thoroughly enjoyable short stay in an elegant hotel with caring staff and excellent food at reasonable prices.

Room Tip: Rooms at the front with the large terrace..
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  • Stayed February 2014, travelled with friends
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Helpful?
Thank BishopDundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 17 March 2014
Dear BishopDundee

Thank you for the positive feedback on our hotel. We are thrilled that you enjoyed your stay with us.

We look forward to welcoming you back to the Boardwalk Hotel Convention Centre & Spa.

We trust that your next stay will be as memorable as the last.

Kindest Regards
The Boardwalk Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northumberland
Level 4 Contributor
45 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 February 2014

We only stayed one night here on the way to Shamwari Game Reserve, but what a fantastic find. We were upgraded to a fabulous junior suite (room 418), with dining table, sideboard, lounge area, sleeping area and massive bathroom. The staff here are amazing, extremely attentive and welcoming. Very nice breakfast, superb public areas and secure underground parking. Don't miss the evening water fountains/music and lights show - it only lasts 15 mins but is a wonderful spectacle.

Room Tip: Room 418 is massive
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  • Stayed February 2014, travelled as a couple
    • Value
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Helpful?
Thank suzieNorthumberland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 4 March 2014
Dear suzie Northumberi

Your feedback is most valuable to us. We thank you for taking the time to write such a wonderful review on our property.

We trust that you will visit the Boardwalk Hotel again in the near future.

We look forward to welcoming you back again.

Kindest Regards
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2014

We had an office offsite to Kwantu & Port Elizabeth.

Must say The Boardwalk is a wonderful property, with a superb view.
Wonderful staff - Fiona the manager.... service with a smile.
Good food.
I felt it was a Fairyland experience.

Room Tip: We were on the 2nd flr., room facing the ocean with a balcony.
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  • Stayed February 2014, travelled with friends
    • Value
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Helpful?
Thank PARIZAD S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 4 March 2014
Dear Pariastoo

Thank you for the positive feedback on our hotel, we are pleased that you enjoyed your time with us.
We look forward to welcoming you back to the Boardwalk Hotel in the near future again.

Kindest Regards

The Boardwalk Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level 6 Contributor
52 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 23 February 2014

I stayed here with 37 finance team members and all of them were elated to be here. Staff is awesome who took care of every small detail in terms of food and other requirements. They accommodated us on all time delays due to activities lined up by us.

View from the room is simply breathtaking. Highly recommended.

Room Tip: All rooms on 1st floor have balcony which are connected. This offers a great view and if you are wit...
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  • Stayed February 2014, travelled on business
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Helpful?
Thank Ranjan_Narayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 24 February 2014
Dear Ranjan_Narayan
It was such a pleasure hosting your group at our hotel; we are pleased that you and your entire group enjoyed the stay. We trust that you will visit us in the near future again and we all look forward to welcoming you back to Port Elizabeth and the Boardwalk Hotel.
Kindest Regards
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hull
Level 5 Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 23 February 2014

Only had one night here as part of our tour but thought the room and especially the bathroom were excellent. Location is good with beach opposite and shops ,restaurants close by. Breakfast was good but not as good as others on our tour. Would have been happy to stay longer.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fiona B, Guest Relations Manager at The Boardwalk Hotel, responded to this review, 24 February 2014
Dear Barbara G
Your feedback is most important to us, thank you for sharing your experience and we trust that you will visit the Boardwalk Hotel in the near future again. We value your business and look forward to welcoming you back.
Kindest Regards
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Boardwalk Hotel

Property: The Boardwalk Hotel
Address: Corner Lodge & Beach Road | Port Elizabeth, Summerstrand, Port Elizabeth 6001, South Africa
Region: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Summerstrand
#2 Luxury Hotel in Summerstrand
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Boardwalk Hotel 5*
Number of rooms: 140
Official Description (provided by the hotel):
The Boardwalk Hotel, Convention Centre and Spa charmingly captures the grace and detail of Victorian architecture whilst incorporating every modern convenience. The result is a refreshing blend of refinement and urban vogue set against the azure backdrop of the Indian Ocean. Boasting 140 sea-facing guestrooms with an average room size of 39m², the hotel's unique variety of accommodation options satisfy every requirement and offer modern conveniences such as plasma screen TVs, luxurious beds, mini bars and bijou balconies. The 5 Star Boardwalk Hotel is the most exciting leisure attraction in the Eastern Cape, offering 24-hour entertainment and superior conference space. ... more   less 
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Also Known As:
The Boardwalk Hotel Port Elizabeth/Summerstrand

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