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“Old world charm”

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The Boardwalk Hotel
Ranked #2 of 13 Hotels in Summerstrand
Certificate of Excellence
East London, South Africa
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Old world charm”
Reviewed 24 July 2014

The Boardwalk Hotel is a typical five star luxury hotel with excellently trained and attentive staff. What makes it special is that it has included some of the old world charm into the decor. It's not all glitz as many Casino Hotels tend to be. The technology in the rooms is great. Open the door and the lights automatically come on. A single switch at your bedside or at the exit switches all lights off. Spacious elegant bathrooms, excellent sea views and of course great linen all add to the charm.

The restaurant is elegant and offers a pretty good variety. Most meals were excellent but I would not recommend the Tandoori Chicken as it's quite bland. That's the only reason I didn't give this establishment a full five stars.

After all when you stay in a five star establishment your expectations are high with everything.

Room Tip: Sea facing rooms are excellent. Not sure about the rest.
See more room tips
  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 28 July 2014
Dear Mike H

Thank you for your positive feedback, we are thrilled that you enjoyed your stay with us.

Your feedback regarding the Tandoori Chicken served has been forwarded to our Executive Chef as well as our complex Food & Beverage Manager.

We look forward to welcoming you back to the Boardwalk Hotel Convention Centre & Spa.

Kindest Regards,
The Boardwalk Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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475 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (143)
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English first
Marondera, Zimbabwe
Level 5 Contributor
69 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 July 2014

My husband and I recently flew into Port Elizabeth, from where we hired a car and toured the Garden Route. We stayed at The Boardwalk for two nights on arrival and one night on return from the Garden Route. The hotel itself is large and fairly-newly built - about 10 years old. It is beautifully situated overlooking Summerstrand beach and pier - we booked a "Luxury King Room with Sea View". The room, like the entire hotel, is classically decorated, rooms being a good size and the bathroom facilities are state of the art and excellent. Our personal opinion is that a higher quality of furniture could have been sourced for the entire hotel, given that it is a 5 star establishment - some of the furniture in the rooms in particular, is quite light and trinkety! The staff complement is not adequately trained in our opinion and sorely needs proper training for service in the demanding hospitality industry - the one notable exception, was the breakfast duty staff, who we found to be always courteous, pleasant and helpful - well done to them! The Hotel is located in the Boardwalk entertainment centre and it is lovely to be able to leave your room and have some nice shops and restaurants on your doorstep. This could be an exceptional hotel but staff training needs to be a priority concern.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Fotini T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 28 July 2014
Dear Fotini T

Thank you very much for your feedback - we are delighted that you enjoyed your stay with us. We are indeed a very newly built hotel, opening doors in December 2012.

Your feedback regarding the staff compliment not being adequately trained has been forwarded to the relevant managers to address. We strive to offer our guests a 5-star standard of service and will endeavour to achieve this at all times.

We look forward to welcoming you back in the near future

Kindest Regards,
The Boardwalk Team
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Bogota, Colombia
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 July 2014

Service! Service! Service! I travel around the world for work and have an opportunity to stay in great hotels from New York to Singapore and Bogota Colombia. The management and staff of the Boardwalk offer outstanding, world class, service. Seriously. From the talent to check out the experience was WOW!!! I had forgotten an item in the room and the consistent follow up even after I had left was indeed impressive. Come, stay, and be pampered. My only regret is that I was only there for a few days.
Add to this a Great location across from the waterfront and beach.
If I might recommend a junior or full suite overlooking the waterfront. Spectacular view. I stayed in a junior suite with a lounge area below and bedrooms upstairs. Beautifully decorated. Spotless. Comfortable. Roomy.
In case of in climate weather, there is a heated indoor pool.
Breakfasts were amazing! Due to commitments did not do lunch or dinner there.
Many restaurants and shopping within walking distance.
An absolute treat and retreat.
Highly, highly, recommend this hotel.

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Mabute2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 28 July 2014
Dear Mabute2013

We are absolutely thrilled about your positive feedback and that you enjoyed your stay with us as well as the various other delights the Boardwalk Complex has on offer.

We look forward to welcoming you back, trusting your next stay will be as memorable as the last.

Kindest Regards,
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toulouse, France
Level 5 Contributor
77 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 13 July 2014

Excellent service and amazing rooms. Good customer care and prompt reactions to any issue. There was only one day when our food took much longer than expected to get to our table – they had a kind of convention on that particular day and were very busy at the kitchen, we were told – but in general service & staff were most remarkable. The place is a resort with many restaurants and shops, but the best restaurant was that of the hotel. Excellent rooms and great room service. The beach is 2 minutes away and it feels great to get up, have a really nice breakfast and take a bath in the Indian ocean. Very cooperative and friendly staff, we will definitely go back there if we ever have the chance.

  • Stayed April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 28 July 2014
Dear Victor1234

We are absolutely thrilled about your positive feedback and that you enjoyed your stay with us as well as the various other delights the Boardwalk Complex has on offer.

We look forward to welcoming you back, trusting your next stay will be as memorable as the last.

Kindest Regards,
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johannesburg, South Africa
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 July 2014

I recently stayed in The Boardwalk Hotel, and really enjoyed it. Lovely rooms, lovely staff. Ask anyone for tips on what to do during the day! Lovely, quiet pool area, with bar - very unique!location is great - on the beach, and close to a lot of things.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liesel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 7 July 2014
Dear Liesel M,

We sincerely appreciate your positive review and we are thrilled that you enjoyed your stay! Looking forward to welcoming you back for another memorable stay with us.

Kindest Regards,
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Almere, The Netherlands
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2014

The spa is incredible but little pricey.
The food is good, the rooms spacious. Port Elizabeth needed a good corporate hotel and this is it.
The staff are helpful. You have a casino next to the Boardwalk hotel if you need to gamble...
May be the can hire out some deck chairs if you want to go to the beach.

It is not a boutique hotel - much more corporate, but relaxed.

Room Tip: Choose a room overlooking the sea and with a balcony opening on the swimming pool area.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anneli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 7 July 2014
Dear Anneli B,

We are absolutely thrilled that you consider our hotel to be a relaxed, yet corporate, environment and that you enjoyed your stay with us.

Thank you for your feedback regarding the beach/deck chairs & our spa's pricing structure, it has been forwarded to the relevant managers for consideration.

We look forward to welcoming you back, trusting your next stay will be as memorable as the last.

Kindest Regards,
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 June 2014

What an amazing hotel. Great personal service and world class facilities. Has still not yet been rated. But should be a 6 star for a 4 star price. I was very pleasantly surprised. But don't get up too early, this is a sleepy town, and a bit slow on breakfast service first thing in the morning.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inge_300, Hotel Executive Secretary at The Boardwalk Hotel, responded to this review, 7 July 2014
Dear Adrian C,

We are absolutely thrilled that you enjoyed your stay with us and look forward to welcoming you back, trusting your next stay will be as memorable as the last.

Kindest Regards,
The Boardwalk Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Boardwalk Hotel

Property: The Boardwalk Hotel
Address: Corner Lodge & Beach Road | Port Elizabeth, Summerstrand, Port Elizabeth 6001, South Africa
Region: South Africa > Eastern Cape > Port Elizabeth > Summerstrand
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Summerstrand
#2 On the Beach Hotel in Summerstrand
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Boardwalk Hotel 5*
Number of rooms: 140
Official Description (provided by the hotel):
The Boardwalk Hotel, Convention Centre and Spa charmingly captures the grace and detail of Victorian architecture whilst incorporating every modern convenience. The result is a refreshing blend of refinement and urban vogue set against the azure backdrop of the Indian Ocean. Boasting 140 sea-facing guestrooms with an average room size of 39m², the hotel's unique variety of accommodation options satisfy every requirement and offer modern conveniences such as plasma screen TVs, luxurious beds, mini bars and bijou balconies. The 5 Star Boardwalk Hotel is the most exciting leisure attraction in the Eastern Cape, offering 24-hour entertainment and superior conference space. ... more   less 
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Also Known As:
The Boardwalk Hotel Port Elizabeth/Summerstrand

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