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“Not worth the money. ”

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Best Western Plus North Haven Hotel
Ranked #1 of 1 Hotels in North Haven
Mason, OH
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not worth the money. ”
Reviewed 30 July 2014 via mobile

The woman who checked us in (Dawn) was wonderful. We went to our room and found a bug on the ceiling and a spider web in the corner and a moldy ice machine. Meanwhile my mom was doing laundry and her change got taken without service and I had to get a refund. When I went down to return the cart and show the woman at the desk the bug to make sure it wasn't a roach, I waited for 5 minutes saying hello and excuse me until finally a woman who was sleeping on a rollaway bed got behind the desk and made absolutely no sense at all. She was apparently sick and was touching her nose and everything else. We complained in the morning and the service was fine then. Total waste of money.

Stayed July 2014
Helpful?
2 Thank Morgieknowsbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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536 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (64)
Date | Rating
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  • French first
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English first
North Haven, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

We stayed at the Best Western in North Haven during our relocation from across the country. The staff were incredibly helpful, friendly, and caring. Shannon in the restaurant greeted our kids each morning and remembered what we like to drink. Everyone asked us how the relocation was coming along. I felt like part of the community.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Molly N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 July 2014

Late on July 18, we were searching for a nice place to stay. We stopped by 3 different hotels/motels and all were "questionable" at best. We came across the BestWestern and were pleasantly surprised. Great room and great front desk staff. Breakfast was in their sports bar the next morning which was a nice change from the typical "lobby breakfast".

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank pcbpcb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woolwich Twp., United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Stayed for three nights, excellent staff, clean rooms. Anything you needed that may be missing was rectified immediately!One entrance was under going remodeling but was not an interfearance! Nice having the resturant/lounge attached! Very good buffet style breakfast was included.Wait staff was very good! The only downer was there is really not much to see/do in that general area. Must travel a bit to have things to see & do! Overall experience though, I would recomend!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Joseph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Massapequa, New York
Level Contributor
79 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 July 2014

Just returned from a Softball Tournament in the area and stayed at this Hotel. The staff was VERY friendly and accomodating. Any request we made was handled QUICKLY. Rate came with complimentary breakfast which was quite good. For the price of stay, this hotel exceeded expectations. I would definitely stay here again.

Room Tip: You wont be sorry here!
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank louis c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
153 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 20 July 2014

We were visiting back east for a family visit/reunion and spent five days at the Best Western Plus in North Haven. My sister rented a nice room that had access to the courtyard area, and I had a suite. I have stayed at this location before when it was with another hotel chain, and opted for the suite for entertaining purposes. The hotel actually gave me the "bridal suite" which does not have the wall between the sleeping area and sitting area, but does have a fabulous jetted tub. Not really big enough for two, but nice to soak your bones in, especially after a busy day out and about!

The hotel has been upgraded since it was taken over from the other chain, and is clean, and nicely furnished. I was on the second floor and found it to be very quiet for sleeping. There is a great pool indoors, as well as a restaurant/sports bar on site. You can also order room service here, which we took advantage of a couple times when we were hungry but had no energy to go out.

Breakfast is included with your stay and features hot foods including eggs, bacon/sausage, hash browns, yogurt, fresh fruit, bagels and other assorted baked goods. The wait staff will come to your table to serve fresh coffee and juice, or any other beverages you may want. Shannon will make you feel very welcomed and well taken care of in the morning.

The front office team was very helpful at all times with check in/out, answering questions, and mailing postcards when we needed to.

The only thing I found to be an issue was I was directed to Entrance A that was closest to my room, as were others, but this entrance is currently closed/under repair. I did mention it to the manager before I left to be sure they were not directed folks to that entrance right now until it was open. The last thing anyone wants to experience after a long day of travel is dragging your luggage to a door that does not work.

This is a good hotel that is easy on/off I-91 and has a lot of nearby options for food and essentials shopping. We will stay here again when our travels bring us back to North Haven.

Room Tip: Second floor is quiet. Room 277 is the bridal suite.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
3 Thank Jaguarbeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washingtonville, NY
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 July 2014

We stayed 2 nights for a softball tournament. The room, although small in comparison to other silmilar hotels was very clean, had comfortable beds, a coffee maker and refrigerator. Also had a really neat charging station with additional electrical sockets mounted to the night table...nice amenity! Staff was extremely pleasant as were all servers and bartenders in the hotel bar/restaurant. The only negatives were: 1) I asked to have a room away from the highway and was put in the back of the hotel on the 2nd floor. We had 2 suitcases, a backpack and a cooler with us. We were told our room was right at the top of the stairs. We lugged all our bags/cooler up 2 flights of stairs. Then, back down in the morning with the cooler...only to walk by an elevator that we weren't told about and is basically hard to find unless someone points it out! 2) outdoor bar was hopping -right outside my window at 10:30pm. Called the front desk and the staff member wasn't particularly interested in my compalint, however, when I spoke to the right person, she said the bar was supposed to close at 9. She took care of it. 3) The free breakfast...nothing like what other comparable hotels put out when they advertise free breakfast. Coffee was very good and also available all day!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Billom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus North Haven Hotel

Property: Best Western Plus North Haven Hotel
Address: 201 Washington Ave, North Haven, CT 06473-1305 (Formerly BEST WESTERN PLUS North Haven Hotel)
Phone Number:
Region: United States > Connecticut > North Haven
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Haven
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Plus North Haven Hotel 3*
Number of rooms: 140
Official Description (provided by the hotel):
Whether for business or leisure, the Best Western Plus North Haven's location is ideal. Located between NYC and Boston with easy access on and off I-91 N/S. Our list of amenities now include an elevator as well as Harry's Sports Grill , business center and guest rooms with complimentary high-speed Internet access , free Continental breakfast for the Priority Club Member only, indoor pool, sauna, outdoor deck, charming courtyard, valet service (M-F), guest laundry, fitness center, 24 hr fax, free parking, exceptional meeting and banquet facilities, and the most comfortable guest accommodations. Our central location is minutes from the arts and culture of Greater New Haven, Yale University & Quinnipiac University and the CT shoreline, Chevrolet Theater and Shubert Theater of Perfoming Arts, 30 minutes from Hartford, CT and 50 minutes to Mohegan Sun and MGM Foxwoods Casinos. We also have a great location to various corporations such as Honeywell, Parker Hannefin, Mossberg, Covidien and HB Communications . If you are traveling for sports or leisure, we are located within minutes of Northford Ice Pavilion, CT Sports Plex and New Haven Field House. ... more   less 
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Also Known As:
Holiday Inn North Haven Hotel North Haven
North Haven Holiday Inn

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