The service in teh restaurant needs some help. The service is slow, inexperienced, and not relaxing. The decor(sports memoribilia) is very well done and the television with soft music was nice. The food was good and the service is simply inexperienced and slow. The manager, Donna, was helpful in correcting the issues but when a waitress can not handle 2 tables alone, there is a problem. The kitchen had some "booming" music which was echoing into the dining area which sounded like "dinosaurs wrestling"(rap music). The phone rang constantly and loudly while I had breakfast on both days and had drinks at the bar area. This was non-stop and nobody would pick it up and answer. It did not help to create a relaxing atmosphere. The overall stay was pleasant enough but some upgrades to facilities are in need. The pool area is old looking and rather tattered. The rooms are nice but the carpets are old. The tiles in the hallways are stained. Simple things. The front desk staff was helpful and very pleasant. The person doing the general maintenance(bathroom cleaning, floor cleaning, etc.) he was voted employee of the month and for good reason. He was very good and pleasant. The shuttle driver was helpful and friendly. So overall, I would recommend staying here.
- Official Description (provided by the hotel):
- Whether for business or leisure, the Best Western Plus North Haven's location is ideal. Located between NYC and Boston with easy access on and off I-91 N/S. Our list of amenities now include an elevator as well as Harry's Sports Grill , business center and guest rooms with complimentary high-speed Internet access , free Continental breakfast for the Priority Club Member only, indoor pool, sauna, outdoor deck, charming courtyard, valet service (M-F), guest laundry, fitness center, 24 hr fax, free parking, exceptional meeting and banquet facilities, and the most comfortable guest accommodations. Our central location is minutes from the arts and culture of Greater New Haven, Yale University & Quinnipiac University and the CT shoreline, Chevrolet Theater and Shubert Theater of Perfoming Arts, 30 minutes from Hartford, CT and 50 minutes to Mohegan Sun and MGM Foxwoods Casinos. We also have a great location to various corporations such as Honeywell, Parker Hannefin, Mossberg, Covidien and HB Communications . If you are traveling for sports or leisure, we are located within minutes of Northford Ice Pavilion, CT Sports Plex and New Haven Field House. ... more less
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- Also Known As:
- Holiday Inn North Haven Hotel North Haven
- North Haven Holiday Inn