We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice and comfortable, but needs some upgrades.”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus North Haven Hotel
Ranked #1 of 1 Hotels in North Haven
Reviewed 9 November 2010

The service in teh restaurant needs some help. The service is slow, inexperienced, and not relaxing. The decor(sports memoribilia) is very well done and the television with soft music was nice. The food was good and the service is simply inexperienced and slow. The manager, Donna, was helpful in correcting the issues but when a waitress can not handle 2 tables alone, there is a problem. The kitchen had some "booming" music which was echoing into the dining area which sounded like "dinosaurs wrestling"(rap music). The phone rang constantly and loudly while I had breakfast on both days and had drinks at the bar area. This was non-stop and nobody would pick it up and answer. It did not help to create a relaxing atmosphere. The overall stay was pleasant enough but some upgrades to facilities are in need. The pool area is old looking and rather tattered. The rooms are nice but the carpets are old. The tiles in the hallways are stained. Simple things. The front desk staff was helpful and very pleasant. The person doing the general maintenance(bathroom cleaning, floor cleaning, etc.) he was voted employee of the month and for good reason. He was very good and pleasant. The shuttle driver was helpful and friendly. So overall, I would recommend staying here.

  • Stayed: November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank v243569
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 15 November 2010

Thank you for your feedback during your stay here at the hotel. We have corrected those issues noted immediately with staff members in the restaurant area. We are planning for some upcoming renovations to the property. Both the front desk and shuttle drivers have been recognized for the outstanding service given to you. We appreciate you recommending us to other travelers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (609)
Traveller rating
Traveller type
Time of year
Language

570 - 576 of 609 reviews

Reviewed 6 November 2010

I picked this Holiday Inn because it was a couple of exits away from Quinnipiac University where my two daughter's attend college. Everything was clean and the staff was very friendly. My nine year old daughter and I enjoyed the pool and breakfast the next morning in Harry's. Our waitress, Donna, was wonderful!

  • Stayed: November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank angelie122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 15 November 2010

We are happy you enjoyed your stay with us while visiting North Haven. The staff takes pride in providing the friendly service you received. Location to the local university is a short drive with easy on and easy off access to the highway. Glad to see you got some relax time by our indoor pool. Hope to see you again at the Holiday Inn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2010

I was truly disappointed by the birthday party we held here. You are required to use their catering services but for $8 per child, you got a bag of popcorn-- these ran out), soda (no juice), and the worst (undercooked) pizza I have ever tasted (in the New Haven area we can certainly do better--this was worse than cafeteria pizza!). The server was nowhere to be found for most of the party and had to be tracked down 3 separate times to check on the lateness of the food, the fact that the snacks ran out, and for help with getting a knife for the cake. There is a 20% service charge for this. They don't provide a lifeguard and won't allow you to bring your own. Plus, they charge an extra fee for pool rental not otherwise stated. Everyone was very friendly and cheerful, but this does not translate into a well run place. I do not recommend it!!

  • Stayed: October 2010, travelled with family
    • Value
    • Service
Thank NHmom88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, General Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 5 November 2010

We do apologize for the food issue and the server not responding in a timely manner to your request for the food. The hotel is in compliance with all pool regulations. All charges are posted on the banquet event order that is signed for the pool parties. Pool is only used at selected off peak times with early morning or evenings for hotel guest use only. We thank you for the feedback to improve on these pool parties that are hosted for young children.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2010

Nov 1st. My 2nd visit in two years - excellent front desk at 10PM, very nice, clean and most comfortable room, early morning full breakfast and service outstanding, free coffee to go and great price - you can't beat this Holiday Inn! A real buy and find. I'll be back!

  • Stayed: November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheCmdr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, General Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 5 November 2010

Thank you for commenting on the outstanding service you received by all of the staff. We appreciate you coming back to stay with us. We strive to make all guests feel comfortable and enjoy all the hotel has to offer. All of us look forward to your return.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2010

Bad location - horrible service - outdated rooms - breakfast that was not fit to be eaten - dogs can stay or if they can't saw dogs with hotel guests. This is the hotel option to book if every hotel in CT is at capacity. Heed my words "brutal hotel".

  • Stayed: October 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank redbaron14Vermont
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, General Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 1 November 2010

We have had numerous guests note our location is a very easy location directly on and off Interstate 91. We have changed our menu items for breakfast and now also offer a daily special to all guests. The hotel is pet friendly and have selected areas of the hotel near exits that guest with dogs stay inn. Our guests have told us they enjoy bringing them as family members and have kept them well behaved. The hotel is also scheduled for complete bathroom renovations soon. We strive to insure every guest is satisfied with their stay before check out. Our sincere apology that we did not provide the service you expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2010

The hotel lobby, hallways and room carpets were extremely dirty and room was also smelly--had to use deodorizing spray to cover the odor in our room. TV color was lousy - no flat screen. Vibration and noise from commuter train until 11:30 pm. (The tracks are 25 ft in back of the parking lot) Bed was reasonably comfortable, which was a blessing. Food in the hotel restaurant was reasonable but service very slow.
This hotel is more of a job or working man's place to stay. Would not be a place for a family. Found the rates to be exorbitant for a Holiday inn in this condition..

  • Stayed: October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cr8makr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, General Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 18 October 2010

We do apreciate your feedback on our areas of needed improvement. The area of your stay has been cleaned with our carpet machine. Glad you enjoyed the comfortable new beds we recently purchased for a good night sleep. We do have families that enjoy our oversized pool during stays. Thank you for choosing our hotel during your stay in the Yale New Haven area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2010

We stayed at the Holiday Inn one night while visiting family.. young children picked the hotel for the pool and after we checked in we were told the pool was down for renovations for the week.. although we were given a free breakfast,our vacation was ruined due to teh heat (90 plus and no pool) would NOT recomend this to anyone as we shoudl have been notified prior to the trip.. alot of money for no activities.

  • Stayed: July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kittywu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HINHManager, General Manager at Best Western Plus North Haven Hotel, responded to this reviewResponded 7 September 2010

We do apologize for not reporting this renovation on the pool to you in a timely before check in. Our hotel is now receiving some great comments about the improvements made to the pool area. Thanks for noting the positive ranking on service, cleanliness and sleep quality during your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near North Haven
6.8 mi away
Homewood Suites Wallingford-Meriden
6.9 mi away
Fairfield Inn New Haven Wallingford
7 mi away
Courtyard New Haven Wallingford
Show Prices
Show Prices
Show Prices
6.9 mi away
Hilton Garden Inn Wallingford / Meriden
3 mi away
Whitney Inn & Suites
Whitney Inn & Suites
#2 of 3 in Hamden
165 reviews
8.8 mi away
New Haven Village Suites
New Haven Village Suites
#5 of 12 in New Haven
433 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus North Haven Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus North Haven Hotel

Address: 201 Washington Ave, North Haven, CT 06473-1305 (Formerly BEST WESTERN PLUS North Haven Hotel)
Phone Number:
Region: United States > Connecticut > North Haven
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Haven
Price Range: £67 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus North Haven Hotel 3*
Number of rooms: 140
Official Description (provided by the hotel):
Whether for business or leisure, the Best Western Plus North Haven's location is ideal. Located between NYC and Boston with easy access on and off I-91 N/S. Our list of amenities now include an elevator as well as Harry's Sports Grill , business center and guest rooms with complimentary high-speed Internet access , free Continental breakfast for the Priority Club Member only, indoor pool, sauna, outdoor deck, charming courtyard, valet service (M-F), guest laundry, fitness center, 24 hr fax, free parking, exceptional meeting and banquet facilities, and the most comfortable guest accommodations. Our central location is minutes from the arts and culture of Greater New Haven, Yale University & Quinnipiac University and the CT shoreline, Chevrolet Theater and Shubert Theater of Perfoming Arts, 30 minutes from Hartford, CT and 50 minutes to Mohegan Sun and MGM Foxwoods Casinos. We also have a great location to various corporations such as Honeywell, Parker Hannefin, Mossberg, Covidien and HB Communications . If you are traveling for sports or leisure, we are located within minutes of Northford Ice Pavilion, CT Sports Plex and New Haven Field House. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Booking.com, Expedia, TripOnline SA, Hotels.com, getaroom.com, Ebookers, Evoline ltd, HotelsClick, 5viajes2012 S.L. and Cancelon so you can book your Best Western Plus North Haven Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn North Haven Hotel North Haven
North Haven Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing