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“Perfect for what it is”

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Hilton Garden Inn Norwalk
Ranked #4 of 12 Hotels in Norwalk
Certificate of Excellence
New Haven, Connecticut
Level Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Perfect for what it is”
4 of 5 bubbles Reviewed 12 March 2014

Convenient, clean and well accommodated.

Is great for business travel, has an indoor pool and hot tub, small fitness center.

Room is clean and nicely laid out - you may want to ask for an extra blanket as oddly the one we had barely covered the mattress, but very comfortable.

Staff is very friendly - tip is to get the breakfast package if offered - well worth the cost and the buffet/freshly made food is well worth it.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevesReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, Guest Relations Manager at Hilton Garden Inn Norwalk, responded to this review, 20 March 2014
Thank you for staying at the Hilton Garden Inn Norwalk. We are so pleased that you had a wonderful stay. We agree with you that our bed and breakfast package is an incredible deal! The hot and cold breakfast buffet selection and the chef who happily cooks your made-to-order omelet to your liking is such a treat that travelers come from far and close to stay with us! Thank you!
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620 reviews from our community

Traveller rating
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200
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228
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
ATL, GA
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

I would say that overall, this HGI represents how to run one properly.
- It's relatively quiet perhaps because of the large # of business travelers
- There are no parking issues even when it's full mid-week because there are multiple controlled entrances around the building that you can park near
- The packaged A/C system is QUIET, and temperature control is good
- Although my bathtub had visible rust stains around the drain, I understand there is some updating of rooms going on - hot water, shower pressure, etc. were all good.
- The breakfast IS ONE OF THE BEST OF ALL HGIs - the Chef at breakfast actually CARES about what he was serving to us - encouraging us to try everything. The eggs, and breakfast meats were VERY GOOD, and there was even sliced cheese and cold cuts and LOTS of fresh fruit.
- There were HD TV Channels on the TV that were ACTUALLY IN HD!!!

Only bad point is the universal bad for almost all Hilton properties:
- Ridiculously slow free WiFi Internet - less than 2Mbps down and 1 Mbps up.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank apl175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, Guest Relations Manager at Hilton Garden Inn Norwalk, responded to this review, 20 March 2014
Thank you for sharing your wonderful experience at the Hilton Garden Inn Norwalk. We are very pleased that you had a great stay and enjoyed the amenities of our hotel. We look forward to seeing you again soon!
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Petaluma, CA, United States
1 review
4 of 5 bubbles Reviewed 9 February 2014

Hilton Garden Inn is well situated for my business needs and is a welcome oasis of good quality service; clean and very welcoming! Why must I be penalized for being contrite and succinct if I can express all I want in under 200 characters???

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Antony E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, Guest Relations Manager at Hilton Garden Inn Norwalk, responded to this review, 20 March 2014
Thank you for your kind words about the Hilton Garden Inn Norwalk! Guests like you make our jobs worth while. Thank you!
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Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 8 February 2014

Recently stayed here for 9 nights on business. I have stayed here several times over the years and i like the place more with each passing stay. As a HHonors member i always stay here ahead of the local competition - the staff and service, particularly from the front desk and drivers stands out.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kwatt83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, General Manager at Hilton Garden Inn Norwalk, responded to this review, 20 March 2014
Thank you for taking the time to post your review about the Hilton Garden Inn Norwalk! We are delighted that you are pleased with our services. Please know that hearing words of appreciation from guests like you mean a lot to us and keeps us motivated to do an even better job! Thank you!
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Milwaukee, United States
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 February 2014

They one thing that stood out most was the helpfulness of the hotel staff including management who roamed the lobby regularly. The hotel lobby has been recently renovated and was a nice place to enjoy an evening drink with a colleague while continuing to talk business. I'd stay here again for sure.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank jimraffel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, Front Office Manager at Hilton Garden Inn Norwalk, responded to this review, 2 February 2014
Thank you for your feedback on your recent stay here at the Hilton Garden Inn Norwalk, CT.
We are committed to 100% Guest satisfaction and value all your comments in regards to your experience with us.
Thank you for your kind words and we look forward to seeing you soon!

Warm Regards,
Ina
Front Desk Manager
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Norfolk, Virginia
Level Contributor
50 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 1 February 2014

This is a lovely hotel. Walking into the lobby the decor and aesthetic was very modern and relaxing. Service by the front desk upon check-in and at the restaurant was friendly. The food at the restaurant was fresh and delicious. The room was average, but spacious.

Now, with all of the above, you would think that I would rate this hotel excellent but there was one area that really ensured I will probably not return.

The beds. Too soft. I slept horribly.

There was a gap underneath my door which let all the heat out and allowed noise in. This was not really bothersome at night (the noise) but was annoying in the morning as I tried to sleep in through the noises of people leaving their rooms, housekeeping, etc.

If they ever replace their beds, I'd love to stay at this property again.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agirlinca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, Front Office Manager at Hilton Garden Inn Norwalk, responded to this review, 2 February 2014
Thank you for your feedback on your recent stay here at the Hilton Garden Inn Norwalk, CT.
We are committed to 100% Guest satisfaction and value all your comments in regards to your experience with us. We apologize for the inconvenience that you experienced during this stay and we assure you that his has been informed to upper management and is in the process of being resolved. Again, Thank you for your time. We hope to see you soon!

Warm Regards,
Ina
Front Desk Manager
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A TripAdvisor Member
5 of 5 bubbles Reviewed 28 January 2014

My wife and my experience at this hotel is always excellent. The staff is very friendly and knowledgeable. The rooms are clean and nicely appointed as well as quiet. The lobby and restaurant is clean and has been nicely remodeled. You can have a quick buffet breakfast or have your breakfast cooked to order. We would definitely recommend this hotel to anyone who needs a place to stay in Norwalk.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NorwalkHGI, Front Office Manager at Hilton Garden Inn Norwalk, responded to this review, 29 January 2014
Thank you for your feedback on your recent stay here at the Hilton Garden Inn Norwalk, CT.
We are committed to 100% Guest satisfaction and value all your comments in regards to your experience with us. Thank you for your kind words and we look forward to seeing you soon!

Sincerely,

Ina Gallant
Guest Service Manager
Hilton Worldwide
Ina.Gallant@hilton.com
203-523-4300
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Additional Information about Hilton Garden Inn Norwalk

Property: Hilton Garden Inn Norwalk
Address: 560 Main Ave, Norwalk, CT 06851-1038
Phone Number:
Region: United States > Connecticut > Norwalk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Norwalk
#4 Family Hotel in Norwalk
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Norwalk 3*
Number of rooms: 170
Official Description (provided by the hotel):
This award-winning Hilton Garden Inn is within walking distance to Merritt 7 Corporate Park, Towers Building, i-park Norwalk and Glover Avenue. Easy access to I-95 and Merritt Parkway. Gym exercise equipment with personal TV Theater System, 24-hour business center, complimentary internet, restaurant, bar and room Service daily, 170 rooms with Garden Sleep System™ bed, flat screen TV, Keurig coffee maker, MP3 clocks, Herman Miller ergonomic chair, desk, fridge, microwave, hairdryer, pool, whirlpool. ... more   less 
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Also Known As:
Hilton Garden Inn Norwalk Hotel Norwalk
Norwalk Hilton Garden Inn
Hilton Norwalk

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