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“Not what I was hoping for”

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DoubleTree by Hilton Hotel Norwalk
Ranked #5 of 12 Hotels in Norwalk
Seymour, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not what I was hoping for”
3 of 5 bubbles Reviewed 20 February 2014

Room was a bit run down, grout missing from tub sheets were thin, I didn't see any bugs but definitely wondered as it wasn't as clean as I would have hoped for. The pool was cold as was the pool room. We came to use the pool as it is winter and can use the exercise, however there were small children having swim lessons in the pool with parents watching it felt odd and uncomfortable. Mattress was uncomfortable I would not stay there again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank James R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 25 February 2014
We appreciate the opportunity to be of service. Thank you for choosing the Doubletree by Hilton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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845 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
1 review
5 of 5 bubbles Reviewed 19 February 2014

In spite of difficulties of the weather outside, our stay at Doubletree was warm and cosy. The staff was exceptionally friendly and helpful and we had a wonderful time. The breakfast in the restaurant was delicious

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 468peggyg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 25 February 2014
The hotel is conveniently located right off I-95 at exit 13 just 6 miles north of Stamford making it a perfect stop for those driving thru the area. Our extensive breakfast buffet is a favorite, with a chef attended station for eggs cooked to order and a variety of hot and cold items. We look forward to welcoming you with one of our fresh, warm chocolate chip cookies.
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Urbana, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

My husband and I stayed one night and my daughter and her 2 children were in the room next to ours. We all agreed that the hotel was pleasant, the bed very comfortable, and the bathroom a good size; this stay was perfect for our needs.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank diane g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 18 February 2014
Thanks for choosing the Doubletree by Hilton for your overnight accommodation needs.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 February 2014

Room was clean, bed comfortable and room service prompt and delicious. I made an error booking with hotel.com, they would not correct or change my reservation but the manager at Doubletree did give me the benefit and credit. Very understanding and accommodating.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank meryl l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 18 February 2014
Thank you for allowing us the opportunity to assist with your reservation. We appreciate you choosing the Doubletree by Hilton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
walden, NY
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

Hotel is easy to find and the staff were very professional. Rooms were nice but small in size. The beds are comfortable, but I personally prefer firmer pillows. Free wifi was easy to use and up-to-speed. This hotel has an attached restaurant, so they do not offer continental breakfast.

The crowning glory, in my opinion, lies in two areas: the indoor pool, and the package deal for the nearby Maritime Aquarium. There is a deal for $135 in the winter months, where you get a night's stay, along with admission for 2 adults and 2 children to the Aquarium, plus an Imax movie along with the aquarium stay. This was the purpose of our visit, so we took advantage of the offer-- nice to get a reduced price on the aquarium admission fee, with a pleasant room to top off the deal.
The indoor pool was bliss! toasty warm and very clean. It felt amazingly relaxing to swim during the middle of a cold January day. The pool seemed well-kept and we swam twice. One slightly annoying thing about the pool: rambunctious preeteen boys with checked-out parents not reigning them in. But that's not the hotel's fault!

We would recommend this hotel, if you're visiting the aquarium.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brianslady17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 5 February 2014
We're glad you enjoyed your recent visit to the Maritime Aquarium and also had a chance to enjoy the hotels indoor pool during your visit. We hope to see you again on a future visit to Norwalk.
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Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 28 January 2014 via mobile

A bit disappointing. The hotel is worn, very clean but worn. The windows are very drafty and it was an extremely cold night which made it very difficult to regulate the temperature in the room.
And skip the restaurant, it was just awful.

Stayed January 2014
Helpful?
Thank Rjv33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 8 February 2014
We appreciate your feedback regarding your recent stay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, United States
1 review
4 of 5 bubbles Reviewed 27 January 2014

I called ahead to book my room and prepay on a corporate card. When I arrived at the hotel for my stay the room was only reserved and not prepaid. This resulted in my accountant who's name the card was in having to call and authorize the payment.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Caroline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 28 January 2014
Thank you for contacting us with your billing request. We appreciate the opportunity to be of assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Norwalk

Property: DoubleTree by Hilton Hotel Norwalk
Address: 789 Connecticut Avenue, Norwalk, CT 06854-1615
Phone Number:
Region: United States > Connecticut > Norwalk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Travel Republic (UK), Booking.com, Hilton Hotels Direct, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your DoubleTree by Hilton Hotel Norwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree - Norwalk Hotel Norwalk

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