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“Mediocre hotel and service”

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DoubleTree by Hilton Hotel Norwalk
Ranked #5 of 12 Hotels in Norwalk
Tallahassee,FL
Level 6 Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Mediocre hotel and service”
Reviewed 19 August 2014

The hotel was sufficient for a short stay. We came for a friend's wedding at a nearby hotel. The hotel had decent fitness facility, comfortable rooms, and those warm cookies. The hotel lacked in service. We skipped the 8 am housekeeping on the first day and left around 11am, seems we missed housekeeping for the entire day. When we returned I called for towels and was told they would see what they could do. I found that odd. We never got those towels. The next day we removed the sign and still no housekeeping. I called again for towels. Never got them. They seemed annoyed that I was asking even though I'd never recieved them before. I got what I paid for and it worked for the weekend. It is conveniently located to the main avenue in Norwalk.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank gatorj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 23 August 2014
Thank you for taking the time to let us know where improvement is needed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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885 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
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English first
1 review
Reviewed 19 August 2014

Been staying there for YEARS. Everything is usually first rate but more than half the time their espresso machine is "out of order". It is really about time they learned to use it properly! Surely this problem could be easily overcome with the tiniest bit of attention on mangement's part. Also insisting that "The review must have 200 characters minimum"is the height of height of audacity. Clearly their marketing people do not understand how to best handle their clientele. Surely Connie must be spinning in his grave!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank 341mauricek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 23 August 2014
We appreciate your continued support of the Doubletree and hope to have the opportunity to welcome you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington, United States
1 review
Reviewed 18 August 2014

I usually stay at more expensive hotels but since there are not very many to choose from in Norwalk, we picked the DoubleTree. The staff was very friendly and something that really made my stay fantastic was the fact that they had soymilk for breakfast, in addition to the regular milk.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 23 August 2014
Thank you for choosing the Doubletree by Hilton. Please visit us again on your next trip to Norwalk!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, United States
1 review
Reviewed 14 August 2014

The rooms were nice and the hotel was clean. The location is good. However, the receptionist that checked me in was very rude and very uninterested. And she didn't give me the cookies that were promised! This kind of soured the experience for me.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Annie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 23 August 2014
Thank you for taking the time to let us know where improvement is needed. We appreciate the opportunity to be of service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knightdale, United States
1 review
Reviewed 12 August 2014

I stay at the location at least 2x per month. It is a home away from home, staff is amazing and courteous..food is always fresh and if they don't have what you want they will get it for you. Rooms are clean and always tidy.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patricia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 14 August 2014
Thank you for taking the time to visit the Doubletree by Hilton. We look forward to seeing you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
schwenksville, United States
1 review
Reviewed 10 August 2014

I have been to this Hotel twice in less than a month and each time I have been given a worse bed . A rock might be more comfortable. I have to go back because of work in the next few weeks I will ask for the most comfortable bed they have , hopefully it will better . I will let everyone know if they have a more comfortable bed. The staff is very nice.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 14 August 2014
Thank you for letting us know where improvement is needed. We apprecaiate your thoughts.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 10 August 2014 via mobile

It was a last minute booking with the hotel. We just walked in and asked if they had any rooms available. They were very helpful and explained the room rates breakfast etc. As for the room well it was spectacular we were very comfy in the spacious double bed the room was quite big for the 2 of us but would have been perfect for a family with 2 what I believe were double beds but may have been kings. Overall a good night price was what you expect for a late arrival however pre booking would get you a cheaper price.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Siobhan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GerardoGuerrero, Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review, 14 August 2014
We appreciate you choosing the Doubletree by Hilton and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Norwalk

Property: DoubleTree by Hilton Hotel Norwalk
Address: 789 Connecticut Avenue, Norwalk, CT 06854-1615
Phone Number:
Region: United States > Connecticut > Norwalk
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
Start your stay at our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 
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Also Known As:
Doubletree - Norwalk Hotel Norwalk

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