Let me start off with the good pointers. The beds were pretty comfortable and the room was very spacious. It included a mini fridge and looked as if it had a space for a microwave (we were told every room included a microwave), however there was no microwave in the room. Another good thing was most of the staff was very friendly, which was a plus. They also offer a free shuttle to the casino and back that rotates about every half hour. It was about a 5-7 minute drive and saved us the hassle of driving and trying to park.
Now on to some of the not so nice things...The bathroom was very tiny, and the door swung inward which meant that you almost had to move behind the toilet in order to shut the door when you were in there. Also, the drain in the shower was very rusty and kind of gross looking. I know they had just done a bunch of renovations to the hotel, but I think that the shower drain definitely could have either been redone and updated or used a very, very good cleaning. The sink counter top though was very nice and clean and looks like it had recently been updated.
We only stayed for one night just to see a concert at the Mohegan Sun. But almost immediately after check in we ran into a problem with our room. After having checked in we decided to lay down on the beds for a few minutes since it was a long day of driving and we were tired. After a few minutes we sat up on the edge of the bed just talking and about 10 minutes later out of nowhere, the headboard that was hanging on the wall just fell off onto the bed. It hit my aunt in the shoulder/arm but she was fine. I was just thankful that she wasn't still lying on the bed as if she had been it would have fallen right on top of her head.
I called down to the front desk to see about getting someone to come fix it. I was told that they would send somebody right up. An hour later at 4pm nobody had shown up yet and we were suppose to catch a 4:30pm shuttle to the casino. So I called back down but nobody answered as the phone rang about 30 times. So I decided to go down to the front desk. I spoke with the gentleman that was there and told him that we were told maintenance would be up an hour ago and all he said is he had just arrived and was not aware of the situation. He said he would phone maintenance again. Finally the head of housekeeping Kristy had shown up and had to take an accident report since the board did hit my aunt. She was very nice and kept apologizing. She even called the shuttle driver and asked them to hold the shuttle for us as we may be a minute or two late. I was a little unhappy because I really didn't want a maintenance person in our room while we were gone with all of our stuff there and would have rather been there with him, but it looks like I didn't really have a choice since it was so late. But Kristy informed us that she would make sure the room was fixed by the time we arrived back that night.
When we arrived back the wall was fixed and everything was put back together. The Operations Manager also stopped by and offered us a gift bag full of treats and an apology card for the hassle and disturbance. The gift bag was nice but it would have been nicer if they had offered us free breakfast instead, but I've worked in hotels in the past and understand the way everything works so it wasn't that surprising.
The stay overall was okay, but it probably would not be my first choice when coming back to the area.
- Official Description (provided by the hotel):
- Whether you are here for work or play, the newly renovated Holiday Inn Norwich is the perfect destination conveniently located off 1-395, exit 80 with spacious rooms and 8,000 sq.ft. of meeting space. Newly renovated guest rooms offer comfortable pillow top beds, HDTVs, microwave, refrigerators & free WiFi. Enjoy a swim in our indoor pool or re-energize in our fitness center. Dine in for lunch, dinner or to grab a drink in Scorzz Sports Bar & Grill. Scorzz also offers 13 HDTVs, pool tables, dart, shuffle board and other electronic games. With daily shuttle service to Mohegan Sun Casino only 3 miles away and close proximity to Foxwoods and Mystic plus several beaches, you will find that there’s plenty to do from playing by the seashore to testing your luck! *Daily complimentary shuttle service to Mohegan Sun Casino is available on a first come, first serve basis and must sign-up with the Front Desk at check-in. ... more less
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- Also Known As:
- Holiday Inn Norwich Hotel Norwich
- Norwich Holiday Inn