We arrived, were told the computers were down,offered a glass of wine or beer and hot baked cookies. Okay, so that makes the wait tolerable, and I'm okay with it. We waited about an hour, then got in the now very long line. The man in line before me was vigorously complaining about his room. He was given another. I checked in, was given room 401. When I got to the room, I saw the same unhappy man. I asked what room he had the problem with and he said 401-the room the front desk had just given me. He wished me luck. I unlocked the door, and Room 401 was obviously in use. There were clothes, food, construction stuff, 2 laptops and a purse. Good thing I'm honest. Good thing the other guy was too. I called the desk, and asked they send a manager up. I waited. I called the desk again, and waited. I called a third time and got disconnected so I went down to desk. At this point I am furious. Assigning the room once, ok, it's a mistake, not a forgivable one, but a mistake. Giving me the room RIGHT AFTER someone else complained about it-NOT COOL. Gail, the manager found us a room and offered to comp us for the room and breakfast. Meanwhile, It's two hours after I arrived here, the relaxing few hours I planned before heading to dinner and a concert were lost, and I'm majorly stressed out. NOT ACCEPTABLE. If I was the person whose room had been given away twice I'd be even more upset. They are lucky they didn't lose everything they have. I now have less than an hour before our shuttle. Also, Gail had to call for facecloths as there are none in the new room. She is very pleasant, and tried to make things right, but it is totally unacceptable to be giving away rooms that already have guests. Not the way to run a hotel. Typically I have good luck with Holiday Inn Express, but obviously Holiday Inn needs some revamping with room assignment and check in process.
- Official Description (provided by the hotel):
- Whether you are here for work or play, the newly renovated Holiday Inn Norwich is the perfect destination conveniently located off 1-395, exit 80 with spacious rooms and 8,000 sq.ft. of meeting space. Newly renovated guest rooms offer comfortable pillow top beds, HDTVs, microwave, refrigerators & free WiFi. Enjoy a swim in our indoor pool or re-energize in our fitness center. Dine in for lunch, dinner or to grab a drink in Scorzz Sports Bar & Grill. Scorzz also offers 13 HDTVs, pool tables, dart, shuffle board and other electronic games. With daily shuttle service to Mohegan Sun Casino only 3 miles away and close proximity to Foxwoods and Mystic plus several beaches, you will find that there’s plenty to do from playing by the seashore to testing your luck! *Daily complimentary shuttle service to Mohegan Sun Casino is available on a first come, first serve basis and must sign-up with the Front Desk at check-in. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Norwich Hotel Norwich
- Norwich Holiday Inn