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“OK for a night at the Casino!”

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Comfort Suites- Norwich
Ranked #2 of 6 Hotels in Norwich
Level 4 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“OK for a night at the Casino!”
Reviewed 26 November 2013

We stayed here on a Saturday night - the hotel itself if just that a hotel. Rooms were large and clean. We had a king size bed and a couch which was nice. Not very sound proof...there were some people hanging out in the hallway and we could hear everyword. The free breakfast consisted of sausage, terrible coffee, and English muffins. we decided to pass and stop at Dunkins on the way home.

This hotel offers a free shuttle to Mohegan HOWEVER it stops running at 12:45a (very early in my opinion) and it must be a small van because all of the shuttle times were full!! thank goodness we had a mini van and a DD because we ended up driving there. A cab would have been $20 and the shuttle was too limited. we would have had to leave for the casino at 7pm and return at 11.

I would stay at a closer hotel, this one is about a 10-13 min drive, or a hotel with better shuttle options.

  • Stayed November 2013, travelled as a couple
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Helpful?
1 Thank cntrygurl625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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431 reviews from our community

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Rating summary
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Traveller tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Austin, Texas
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 31 October 2013

I was a little concern about staying here but I had no choice since I was in town during parent weekend at Conn College and all hotels were booked. I was pleasantly surprised. The room was clean, freshly painted. Bathroom had new fixtures and towels were fresh and fluffy. Carpets needs to be replaced and I was told that renovations are in progress. Best part of the stay was the Lounge and the attendant, Patty who was an excellent hostess. The locals are a lot of fun.

Room Tip: Don't look at the carpets.
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  • Stayed October 2013, travelled solo
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Helpful?
Thank donjuvi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selden, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 October 2013

Dirty filthy holes in walls breakfast that i would not feed a dog shuttle in disrepair loose seats
headliner hanging down dirty. i would have been more comfortable at $20. night flop house.
good thing it was only one night

  • Stayed October 2013, travelled as a couple
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Helpful?
2 Thank dennis f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Norwich hotels

Danbury, Connecticut
Level 5 Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 October 2013

We first stayed here in February and there was some remodeling going on. Carpeting, painting, etc. The staff was courteous, and helpful. We chose this because the price was very good and we were not far from Mohegan Sun for entertainment. A remarkable blizzard hit that night and the concert was postponed to October. The hotel staff did a good job dealing with the challenging weather.
Returning in October we found much of the remodeling work done. Also, some improvement in the staff. They offer a free shuttle to the casino until 2am.
Room was clean for the most part. Everything in working order. Basic ammenities.
Has a small bar and simple continental breakfast accomodatrions.
We did not try the pool but it looks nice.
This is a good inexpensive hotel just a few miles from Mohegan.

Room Tip: We always look for a room away from the elevator in case of noise.
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank Thinman41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dix Hills, New York
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 October 2013

On 10/4 in the morning the rate for 11/16 was $109.00 While booking 5 rooms on Hotels.com and giving the appropriate credit card info for each room and the individuals in each room, my friend was informed by the agent that the rate was now $229.00 for that night. Instead of applying the lower rate which was advertised when the reservation process began he would have to apply the higher rate for 2 off the rooms that where all the information had not been completed. Personally, I think Comfort Suites should have accepted the lower rate for all the rooms since it takes time for the agent, who apparently had some difficulty understanding the information, a long time to process each individual credit card, address and name. Once the process started the rooms should have been $109.00. This almost seems like a case of bait and switch, offer a lower price and then switch to a higher price. Needless to say we are not staying at the Comfort Suites in Norwich. We originally chose this location because it was near the Mohegan Sun and we had had positives experiences in our previous stays at Comfort Suites,

  • Stayed October 2013, travelled with friends
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Helpful?
2 Thank sportphan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woodbine, New Jersey
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 August 2013

We booked this hotel thinking it was a Choice brand hotel. IT IS NOT! The front desk receptionist, bartender, manager and shuttle driver were all very friendly and helpful, I would not return because the place is just too dirty. The arms on the red lobby furniture we're gray and the floors were muddy looking. In the room, the floors were spotty and the poorly made bed made us wonder if the sheets had been used. On inspection they were clean. The bath was also clean. Noisy activity in the room next door reverberated and vibrated the wall at the head of our bed. The front desk responded but not 'til some time after it stopped. When it restarted we did not call but waited it out. The pool area was poorly lit. So was the exercise room, the floor appeared to be unfinished cement and rough looking as though linoleum had recently been removed. Unadorned, claustrophobic block walls without windows and machines looking like they were just stuck there for storage made me back out the door. The pool towels were dingy and stiff. The shuttle is a convenient and reliable way to visit the Mohegan Sun Casino. The bartender was a hostess whose personality encouraged conversation among customers. The manager was welcoming and offered information about the 2 casinos nearby and a travel update regarding flooded local roads. I left glasses on the bedside table and had to call several times over 3 weeks to have them sent to me at my expense. It was actually a Choice Hotel customer service rep who told me this hotel was no longer one of theirs and offered to get them to respond to my request for glasses return. Needs work!

  • Stayed July 2013, travelled as a couple
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Helpful?
3 Thank judith g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2013

Our first room had keys that didnt work so we went down to get new key and that didnt work so we got a whole new room and when we walked in there was a bed without a comforter, the room was right next to a dumpster and the window had this brown stuff smeared on it. Also, the shower had wrappers and hair in it, the floor next to the bed had crumbs on it and the fridge had mold in it. The halls smelt very bad as well and the van driver who brought us the casino was speeding along the road and was too busy looking at the clip board sign up sheet instead of driving. When we went to the front desk the manager was extremely nice talking to us however the other employee behind the desk left and went to talk to another employee. I over heard her and she was talking trash about my group who I was with because she was saying how we just made a bunch of excuses and how she didn't care for us. As I got closer to her, her friend and she left to the back room. Very unprofessional. I would not spend another nigh here.

  • Stayed August 2013
    • Value
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Helpful?
3 Thank Adavies55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Comfort Suites- Norwich

Property: Comfort Suites- Norwich
Address: 275 Otrobando Ave, Norwich, CT 06360-2136 (Formerly Norwich Inn & Suites)
Phone Number:
Region: United States > Connecticut > Mystic Country > Norwich
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Norwich
Price Range (Based on Average Rates): £
Hotel Class:2 star — Comfort Suites- Norwich 2*
Number of rooms: 119
Official Description (provided by the hotel):
119 room all suite property with a country decor. FREE Wireless High Speed Internet access. Comfort Suites offers deluxe continenal breakfast and comp shuttle to and from Mohegan Sun Casino. The hotel also has an indoor pool, jacuzzi, sauna and lounge. All guestrooms have a refrigerator, iron & ironing board, coffee & coffee maker, cable, HBO ... more   less 
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Also Known As:
Comfort Suites Norwich Hotel Norwich
Norwich Comfort Suites

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