My family of six and I arrived at the restaurant at 6 pm. There was another large party of six and a couple of tables of two people. Not what I would call crowded by any means. By the time our food arrived at 7:20 pm (yes...7:20....an hour and 20 minutes after we ordered) one of our four year old twins was asleep, the other was crying because she was incredibly hungry and pretty much wolfed down her food. My mother in law ordered a baked lobster and steak and when she broke open the lobster claw, it squirted hot water everywhere, all over her steak. It was definitely streamed and not baked and it did ruin the rest of her food. The rest of the food wasn't terrible, although the sweet potatoes tasted really oily and the salad had oil and vinegar AND ranch dressing. The burgers were good and the seafood platter was generous.
The waitress was nice ....she actually seemed embarrassed to be working there. The real kicker was when we asked to speak to the manager. She was this harsh woman who was argumentative sarcastic and barely offered to compensate us for anything. She begrudgingly took off our soft drinks and one of the burgers. Thanks.
I can second the fact that they have a rude sign about "stray" children being sold.And they also have another sign posted that said something about complaints not being handled today and tomorrow doesn't look good either or something to that effect. It was really weird. Who posts signs like that in a fine dining establishment where meals cost upwards of $20+ ??
But I must add, if you are friends with the owner, you will get good service as we witnessed as we were finishing our meal. A couple came in and was greeted right away by the owner/manager and they were promptly given drinks, their food order was put right in and their appetizers were on their way! I'm glad someone had a good time eating there. There was also another couple at a table across from us that was unhappy that their food took so long, too. I'm not sure how well they were taken care of after their complaint to the manager, but they also looked really annoyed by her.
Skip the Grille and try some of the other wonderful restaurants in the area....we had a great experience at Spice in Niantic!
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