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“New Owners...Not The same Great Place”

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Econo Lodge Inn & Suites Old Saybrook
Ranked #5 of 7 Hotels in Old Saybrook
Reviewed 25 August 2012

We stayed for several days. Room had an odor or bug spray. Rooms were never vaccumed, dusted, the bathroom and toilet were never cleaned, no fresh sheets and we were there for 5 days. One day no roms in the hotel were cleaned at all. Not a very friendly place to stay. This was once a very nice place with clean rooms, great free breakfast, ideally located, but all this has been changed in the past month with the new owner.

  • Stayed: August 2012, travelled with family
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5  Thank Tomjoad461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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59 - 65 of 99 reviews

Reviewed 17 August 2012

BED BUGS!!!! Do not stay at the Econo Lodge Inn & Suites in Old Saybrook, CT. We recently stayed there from August 6th, 2012 to the 9th in rooms 303 and 304 to be specific and we left infected by BED BUGS! When we told the concierge at check out they seemed less then concerned. We were told that a manager would be in contact with us and when we finally reached them after several called attempts, we were hung up on and dismissed. If you think you are staying at a remodeled facility don't be fooled. You will leave miserable and covered in disguting bed bug bites. I wouldn't wish this on my worst enemy. STAY FAR AWAY!!!!!!

  • Stayed: August 2012, travelled with family
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4  Thank Jamie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2012

We made our reservations on Econolodge.com, however when we got to the hotel we were not given the 2 queen bed room we had reserved. We were instead given a very small 1 queen bed room. We went back down to the front desk and we were told if we didn't directly call the hotel to make the reservation, the mix-up wasn't their fault. They would not compensate the difference in room rate, so we were grudgingly given a king size room. It sounded like they were going to have to bump another reservation sometime down the line.

In their favor, the hotel is all non-smoking and they are still in the process of remodeling.

Having seen 2 rooms in the hotel, I would say they are "putting lipstick on a pig". The king size room was remodeled, it had new carpet, with a nice granite sink, refridgerator and microwave area. A fairly new couch and new drapes.

However, the hallways are badly in need of new carpet and paint, at least washing the dirt off the walls and woodwork. The doors to the rooms are very scuffed up and were difficult to shut, we could not get the deadbolt lock to work. There was no mattress pad and the bottom sheet was too small and wouldn't stay tucked in. There was a remote for the A,/C unit that was filthy (I put it into a plastic bag to use it). There were hairs in the bathroom.
Bottom line is: stay somewhere else.

  • Stayed: August 2012, travelled with family
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1  Thank Ritajay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2012

We weren't here for the beaches, we were just late-night travelers looking for a place to stay before we continued our journey. The property looked nice. The desk clerk was attentive but was new and didn't know much yet. It was expensive, but then we were taking what we could get, which wound up to be a suite, at 9:30 at night. The bathroom was a bit worn - the ceiling needed some work and the tub had no stopper. I couldn't see that it was ever meant to. Why install a tub that can't be used as a tub? The beds had those polyester, quilted covers that feel sleazy. Pros - a place to sleep. Cons - not good value for the amount we had to spend.

  • Stayed: August 2012, travelled on business
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1  Thank Argon321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

In spite of the good reviews here, and the recommendation to stay here overnight for the wedding attended, I found deplorable conditions in room 210. Mold in the bathroom, rust in the tub which did NOT have any stopper. As a bath taker, I took the precaution of asking if they had bathtubs, to which they replied yes, but then found out they have no means to stop the tub, which creaked,cracked sink, broken and nasty caulking around the tub, shredded carpet at the bathroom door parapet, and no security lock - just the holes!

I've taken photos of everything as proof that this is no baseless complaint!

The polite but ineffectual front desk clerk would NOT give me the email of the manager, just her name and phone number, and the main front door entrance was littered with construction.

The mattress, though good, was short sheeted because the sheet was not fitted, and there was no mattress pad. ALL OF THIS for $190 plus tax!

When I asked to see other rooms, the room next door, room 208 had the smell of smoke, and 220's rug was flooded at the entrance.

I am sending all of this to Stephen Joyce, CEO of Choice Hotels, which owns Econo Lodge,
who obviously made a very poor choice to purchase this unfortunate chain!

Do yourselves a big favor and go elsewhere.

  • Stayed: August 2012, travelled with family
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1  Thank dmkinnnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2012

Spent 2 pleasant nights at Econo Lodge in Old Saybrook, Connecticut. Its better priced, large rooms, full of amenities and less noisy though close to everything. Wi-Fi speed was excellent, breakfast was fabulous and friendly front desk.

  • Stayed: January 2012, travelled as a couple
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2  Thank Norman D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2012

This hotel has obviously just been renovated and it shows. Great room, comfortable beds, nice flat screen tv and the whirlpool tub was awesome! The staff were friendly and helpful, even printing directions to a wedding reception for us. It was centrally located in a nice area, close to everything, but still quiet without road noise. I would highly recommend this hotel to anyone staying in the area.

  • Stayed: April 2012, travelled with family
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1  Thank colby1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Econo Lodge Inn & Suites Old Saybrook

Address: 1750 Boston Post Rd, Old Saybrook, CT 06475-1642 (Formerly Sandpiper Inn)
Phone Number:
Region: United States > Connecticut > Old Saybrook
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Old Saybrook
Price Range: £44 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge Inn & Suites Old Saybrook 2*
Number of rooms: 43
Official Description (provided by the hotel):
Welcome to the Econo Lodge Inn & Suites, an Old Saybrook hotel near Essex Village. Just outside of Essex Village, the The Econo Lodge Inn & Suites(R) hotel provides easy access to several area attractions. Local points of interest like the Mohegan Sun casino, Gregory James Gallery, General William Hart House historical landmark and Harvey's Beach are minutes from this Old Saybrook, CT hotel.Nearby Mystic Seaport-The Museum of America and the Sea offers so much to see and do. Visitors will enjoy strolling through the 19th century seafaring village where you can see history come alive in the countless maritime galleries, displays, museums and more.A variety of entertainment venues and retailers can be found in the surrounding area. Several restaurants and cocktail lounges are close by; some are within walking distance to the hotel. ... more   less 
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Also Known As:
Econo Lodge Old Saybrook
Old Saybrook Econo Lodge

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