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“Can you say noisy?”

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Super 8 Old Saybrook
Ranked #4 of 7 Hotels in Old Saybrook
Danbury, CT
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Can you say noisy?”
Reviewed 23 August 2014

Right next to railroad tracks. I asked twice for a quiet room. They completely and falsely assured me that the room would be quiet. Amtrack trains screamed by all night. The building actually shook. And as an aside, the hair in the shower wasn't a pleasant discovery. Not going back- ever.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coopsoccer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review, 25 August 2014
Thank you for the review. We appreciate the choice of staying with us during your recent trip to SUPER 8. At the SUPER 8, we are offered best service and delicate our best efforts to support and maintain a clean and health environment to our guests. We are so sorry to learn that your experience of the stay was less satisfactory because of getting noise of Train. I would like to inform you that you checked in our property at night time and After 12:00 am we will never hear the screaming noise as you say in your review of train because of no schedule time on night. I would also inform you that our housekeeping department will taking serious attention to clean the bathroom very deep. If you any other query please feel free to contact us anytime if you want to further discuss about the issue. Once again, we value your patronage. We sincerely hope to having the opportunity to sever you again in future.
Regards
Collins Chu
Front Office Manager
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270 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
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English first
Lock Haven
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 16 August 2014

I am in the room now. Let's start with the good things. Room is nice size. Could use some updates, but furniture/decor is okay. Nice TV. Sheets and towels look clean, bed spread not so much. Bed is comfy, heat/ac work well. Now the bad. The toilet rocks and not in a good way. It must not be connected to the floor. The reason I won't stay in a Super 8 again is because of the smell. The room smells terrible. When we first came in I thought it was a air fresher with a weird scent, but as time went on I decided it must be a air fresher trying to cover a bad, bad smell. I haven't tried the shower yet, but hubby says it's good. Pool looks nice, but it's 4 cool to swim.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review, 18 August 2014
We appreciate your comments of your recent stay at the SUPER 8. We are so sorry that your overall experience was disappointing due to deficiencies in some areas during your stay. Please accept our sincere apology for the conveniences caused, rest assured, we have taken your feedback very seriously and have begun in rectifying all the issues with concerned departments and personnel for the attentions and improvements specifically for the toilet and smell in the room . We value guest feedback, they allows us to better improve our service and offers to not only meet exceed our guests’ expectations. Your detailed review has given us valuable information on the guests’ perspective and to that we are grateful. On your next trip in town, I invite you to contact me directly in making the reservation. I will personally assure you of a pleasant and enjoyable stay with us. Once again, we value your patronage and comments. We look forward to having the opportunity to serve you again in the nearest future, and your experience of SUPER 8 in time.

Regards
Bob
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Saybrook, Connecticut
1 review
Reviewed 5 August 2014

I was very comfortable! The couple who manage the hotel were very nice, friendly and accommodating. It is right off the interstate 95. The parking spaces are right where the rooms are and at night the property is well lighted. The room was clean and stylish, supplied with all the extras one could want! Free internet, flat screen TV, coffee, plenty of lights and outlets. Good water pressure in the shower, good counter space as well. The free continental breakfast was set up nicely, self serving and fresh. The price was very reasonable. I would recommend this hotel and certainly would stay here again!! Thank you for a nice stay!

Room Tip: Lower rooms are easy to unload as the parking is right in front of the room.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sue D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review, 13 August 2014
Great review! We really appreciate you taking the time to do this. Our location certainly can’t be beat, with most of the major tourist spot so close and accessible to. We are happy that you have found our room clean, spacious and quiet. We also happy that you liked our Superfast Breakfast and all other amenities during your stay. We do have a wonderful staff here really goes above and beyond their duty to making sure your stay is perfect. We are so glad that you have had a lovely stay with us. Hope to see you again in the soonest future.

Regards
Bob
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brunswick, Maryland
Level 1 Contributor
3 reviews
Reviewed 29 July 2014

This hotel is located right after you get off the highway so it is very loud outside. The pool closed at 8, which was a little early in my opinion. The room was small and had a large closet with a door that took up a lot of space. You could not open the door to the closet without hitting the bed next to it, The lay out of this room was not ideal. The room was clean, the staff was nice and we enjoyed the continental breakfast. I would not stay there again with a family.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Tstar00521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review, 30 July 2014
Thank you for the review. While we are happy to hear that you liked the room clean and continental Breakfast. Your overall experience was disappointing due to deficiencies in some areas during your stay. Please accept our sincere apology for the inconveniences which have caused you. We would happy to inform you that Our all rooms are standard rooms with lots of space on closest as per you opinion. As per Super 8 Policy and Pool Department Law, Outdoor Pool time is 8:00 am to 8:00 pm. We can not change the rules and regulations ourselves. We will be very grateful to hear that you did our staff service. Once again, we are so happy about the pleasant experience. Please feel free to contact me for any question. We look forward to hearing from you.
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Vernon, Connecticut
1 review
Reviewed 25 July 2014

The Super 8 hotel in Old Saybrook, Ct. is a very pleasant place to stay.The staff is very pleasant and accommodating. Though the room was not fancy, it was very clean. The best part for us was the location--two doors down from the boarding facility where our pets were staying.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Ginger712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review, 30 July 2014
Thank you for the gracious review on our property, specially our staff. A wonderful experience is what we are all about! Old Saybrook is such an incredible town and has so much to offer. We are so happy that you have chosen to stay with us to explore this place At the Super8 Hotel, exceptional customer service is the foundation of our promise to our guests. We focus on meeting our guests’ needs; our goal is your positive experience. Glad to hear we made your stay a great one. Look forward to seeing you again very soon in future.

Regards
Bob
Front Office Manager
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Monroe MA
Level 5 Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 22 July 2014

Pulling into the Super 8 in Old Saybrook there is every chance you might be expecting a little too much. As you pull in, you pass the outdoor pool.and that is pretty much the end of it. The room itself was clean but you had to know they could have put a little more effort into it. The bed spread had a stain on it. The bathroom was clean but at the shower curtain holder was extremely rusted at both ends. There was a closet taking up a lot of space with nothing in it except some pipes. Going into the pool there was an adventure. But before entering the pool after noticing there was no place for towels at the pool I stopped into the office and they told us to use the towels in the room of which there only two. Which meant having to use wet towels when taking a shower after entering the pool. To make matters worse the hotel was a two floor place, which meant that the herd of buffalo in the room upstairs were stomping across the floor. While it was possible they were just walking across the floor that is not what I heard. There was no clock in the room so keep your phone or watch close by. So If you are staying in Old Saybrook, you might want to stay somewhere else.

Room Tip: Bring towels and a clock.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank dave n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
umeshOldSaybrook, Front Office Manager at Super 8 Old Saybrook, responded to this review, 23 July 2014
Thank you for choosing to stay at the SUPER8 hotel during your receipt trip to Old saybrook. While we are happy to hear that you have found our room clean. Here we work together with one “GOAL”; our guest satisfaction from service to amenities and product. Your overall experience was disappointing due to deficiencies in some areas during your stay. Please accept our sincere apology for the inconveniences which have caused you. We wanted to assure you that we have taken your feedback very seriously; and have begun immediately in rectifying the issue with our Housekeeping Department. It has appeared that we fell short of your expectations this time. We want to assure that we have taken your feedback very seriously. They have given us valuable information on the guests’ perspective and to that, we are grateful. In order to regain your faith to the SUPER8 hotel, please contact me directly in making your next reservation when you are in town. I will personally assure you of a pleasant and enjoyable stay with us. Once again, we value your patronage and comments. We look forward to having the opportunity to serve you again and your experience of SUPER8 in time.

Regards
Bob
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Old Saybrook

Property: Super 8 Old Saybrook
Address: 37 Spencer Plain Rd, Old Saybrook, CT 06475-4001
Phone Number:
Region: United States > Connecticut > Old Saybrook
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Old Saybrook
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Old Saybrook 2*
Number of rooms: 44
Reservation Options:
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Also Known As:
Super 8 Old Saybrook Hotel Old Saybrook
Super Eight Old Saybrook
Old Saybrook Super Eight
Old Saybrook Super 8

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