We recently stayed at this small motel while visiting family for the weekend. From our first contact making reservations, we encountered very friendly, very honest, and very helpful staff. The woman who took the reservations explained that the room was small and methodically explained the limitations of the room, bath, and amenities. When we checked in, she explained that she had not charged our credit card yet because she wanted to show us the room and make sure we were satisfied. Very impressive customer service!
The room was, in fact, small with two double beds and a small bathroom with a "showertub". Since we were only planning to sleep in the room, we were not concerned with the smallness. Despite being small, the room and bathroom were very clean (though the room had a slight musty odor). The beds were comfortable though the sheets were a bit scratchy. The bathroom had plenty of towels and plenty of hot water. We did not need to use the a/c on the nights we were there so we can't comment on that. Instead, we left the windows open. Despite being on a very busy road, at night, it was fairly quiet. The walls are pretty thin and the plumbing is pretty loud but surprisingly, it was fairly quiet during our stay. We could hear muffled sounds from the TV and voices in the next room but not loud enough to be disturbing. The pool was very clean though not heated. The grounds were well kept and also clean. The continental breakfast consisted of coffee, juice, fruit, boiled eggs, instant oatmeal packages, granola bars and packaged cinnamon buns.
Overall, this motel, though old, is well kept and very clean with friendly employees. It lacks almost all of the modern amenities except for cable TV and a/c but that was not an issue for us either. While we were neither disappointed nor dissatisfied, in the end, the price just seemed a bit too high.
- Also Known As:
- Heritage Motor Hotel Old Saybrook
- Heritage Hotel Old Saybrook