While the staff at this location is very nice, they did charge my credit card for the room even though I had pre-paid a month prior with Priceline. It has been over two weeks since my stay with them, and I am still trying to get them to refund my credit card for the charge they put through. Like I said, for the most part everyone I have dealt w/in this process has been nice. However no one has been able to help me in getting my credit card charged back, at this point, as no one apparently knows how to handle the charge back. This will most likely result in me having to dispute the charge through my credit card company, which is a big inconvenience.
The hotel itself is in a GREAT location. Easy on, easy off the highway & very close to a major wedding venue (Water's Edge). The rooms themselves are outdated, and could use a lot updating. They are very dark & gloomy. They were fairly clean.
I would suggest that if you pre-pay through a travel website such as Priceline, Orbitz, etc. that when they take your credit card for incidentals at the front desk, you ensure that they aren't going to charge you for the room. Explain this before you check in & when you check out, as it is proving to be a very difficult process to have it charged back.
I will unfortunately not be staying at this location, again, due to my experience. I would say that if you're considering booking this hotel, just do it w/caution.
- Official Description (provided by the hotel):
- A boutique guesthouse with 50 non smoking rooms, free wi-fi, private parking for our guests, hot & continental breakfast, picnic & barbecue facilities and free beach passes. Within walking distance to restaurants. Centrally located near Premium Outlets, Tanger Outlets, Katherine Hepburn Theater, local beaches, antique stores, and historical attractions. Foxwoods Casino and Mohegan Casino are 30-45 minutes away. ... more less
- Reservation Options:
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- Also Known As:
- Days Inn Old Saybrook Hotel Old Saybrook
- Old Saybrook Days Inn