We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“False Advertising”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Pier Blue Guesthouse
Ranked #4 of 7 Hotels in Old Saybrook
A TripAdvisor Member
Fairfield, Connecticut
14
Reviewed 8 March 2005

Last month (February 2005) I decided to take my family to a hotel about an hour away from home to spend an evening swimming in a nice indoor pool for the children and a to relax by the pool myself and read. I browsed the internet and found a Days Inn hotel that had an indoor rooftop pool. When we arrived around 6 p.m. I asked the clerk what time the pool was open until. He told us there was no longer a pool and that it was damaged last year and was never repaired. The kids were so disappointed and we knew we have to find another hotel. It was a Saturday night and I knew it would be hard to find another place especially with a pool. The clerk (Dave) happened to be very helpful. He went out of his way to find us another place. It took him a good half an hour and made about 10 calls. He lastly found a Ramada Inn in Branford, CT which was about 20 minutes south of Old Saybrook. It had a pool so (although it was only 3 feet the kids still enjoyed it) we headed there. This was a very big inconvenience to us and this shouldn't happen to anyone. I emailed Days Inn and received no response. I then called and made a complaint to customer service and was told that Days Inn is not responsible for other websites (Hot Seasons and Expedia) advertisements. She said they gather their information from other websites. This made no sense to me. However, she said she would lodge the complaint. A couple of days later I received a reply to my email from Kelli Jung stating that Days Inn's are owned and operated independently and that she would share my complaint with the owner. She also said she was sorry and hoped I would stay at Days Inn again. I emailed her back and told her this wasn't acceptable and that I believed a complimentary stay would be suitable. She emailed me again and said they would not do this because we didn't stay there and that I should contact Expedia to see if they would offer some type of stay. I emailed her back and stated "Isn't this the way these days, PASS THE BUCK. I think Days Inn should be responsible for the way their hotels are advertised and they should be held accountable. I know in the future I would not give Days Inn my business because they really inconvenienced myself and my family and most of all, my time. I hope everyone else really looks into the advertising being done by Days Inn and doesn't get trapped like we did. Thanks for listening.

4  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (156)
Traveller rating
Traveller type
Time of year
Language

150 - 156 of 156 reviews

Reviewed 1 June 2004

Seven days after I filed my complaint with Days Inn I received a letter from the location. (They addressed me as "Dear Mr. (my STREET address!):".

They offered me an apology and included a $20.00 certificate good at a Days Inn anywhere for a year. This is certainnly better than nothing.

But, I still want to alert you not to expect a 4 sunburst property or a swimming pool and consider this when looking at the room rate. If room rate is fair for a 2-3 sunburst, then go with it but don't expect quiet in the front of the hotel.

5  Thank SteveinPhilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
West Hampton, NY
15
Reviewed 7 September 2003

My family and I had a wonderful time at the Days Inn in Saybrook. The staff were great and so was the service they provided. The kids especially enjoyed the indoor pool on the 3rd floor. Would recommend for business or pleasure. Nice town too.

5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017
Google Translation

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Jacqueline B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile
Google Translation

Stayed: September 2017, travelled as a couple
Thank gattovagabondo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017
Google Translation

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Paoloedani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile
Google Translation

Stayed: August 2017, travelled with family
Thank Claudina0677
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
voveda, Guest Relations Manager at Pier Blue Guesthouse, responded to this reviewResponded 25 August 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Old Saybrook
3.3 mi away
Quality Inn Old Saybrook - Westbrook
3 mi away
Saybrook Point Inn & Spa
Saybrook Point Inn & Spa
#1 of 7 in Old Saybrook
764 reviews
2.8 mi away
Liberty Inn
Liberty Inn
#5 of 7 in Old Saybrook
73 reviews
Show Prices
Show Prices
Show Prices
0.6 mi away
Econo Lodge Inn & Suites Old Saybrook
13.2 mi away
Sound View Greenport
Sound View Greenport
#1 of 7 in Greenport
673 reviews
11.5 mi away
Sleep Inn & Suites
Sleep Inn & Suites
#1 of 8 in Niantic
203 reviews
Show Prices
Show Prices
Show Prices

Been to Pier Blue Guesthouse? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pier Blue Guesthouse

Address: 1430 Boston Post Rd, Old Saybrook, CT 06475-1709 (Formerly Days Inn Old Saybrook)
Region: United States > Connecticut > Old Saybrook
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Old Saybrook
Price Range: £46 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Pier Blue Guesthouse 2*
Number of rooms: 50
Official Description (provided by the hotel):
A boutique guesthouse with 50 non smoking rooms, free wi-fi, private parking for our guests, hot & continental breakfast, picnic & barbecue facilities and free beach passes. Within walking distance to restaurants. Centrally located near Premium Outlets, Tanger Outlets, Katherine Hepburn Theater, local beaches, antique stores, and historical attractions. Foxwoods Casino and Mohegan Casino are 30-45 minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, TripOnline SA, Hotels.com, Ebookers, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Pier Blue Guesthouse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Days Inn Old Saybrook Hotel Old Saybrook
Old Saybrook Days Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing