My girlfriend was kind enough to purchase a spa package for us at The Saybrook Point Inn in late January 2010. We were looking for the opportunity for a romantic, cozy break for a Saturday evening and based on the statement on the inn's website, expected an "abundance of thoughtful comforts".
We arrived at 2pm, about 2 hours before our scheduled check-in time, and had no problem getting early access to our room. The receptionist handed us the keys and directed us to the elevators. Although there is a bellman desk in the reception area, nobody offered to take our bags or even asked if we needed help. Perhaps this was because we're younger than the typical clientele?
After schlepping our bags to the room we found a nice suite with fireplace and view of the sound. (Our view was technically west - a building of guest rooms was blocking our southern view). One of the first things we noticed was that the bed had goose down pillows and a comforter, which unfortunately I am allergic to. So I immediately called the front desk and requested down alternative bedding. We also noticed was that the room was COLD, and felt a cold draft from the doors to the balcony, so we cranked up the thermostat to 75.
The fitness center was smaller than expected. They had a nice array of weight machines and dumbbells as well as several treadmills and a couple of eliptical machines. It was very clean and was actively maintained.
We headed to the indoor pool area to relax after the gym. Yikes. There was paint peeling off the walls, and the entire area felt a bit dingy and in need of an upgrade. It wasn't horrible - just below our expectations based on the website pictures, and on par with most "chain" hotels I've stayed in for far less money. We decided to soak in the hot tub, and immediately noticed an excessive amount of chlorine in the water. The chemical smell and toughness on the eyes was compelling enough to get out within minutes.
We then entered the "steam room," which looked more like a shower stall. They should just shut this down and remove from it the website as an ammenity. It was tiny and smelled like mold. Yuck. We were too disgusted to sit down and headed to the sauna instead. The sauna was very nice and after heating up in there, were felt we had milked that area for all it had and headed back to the room.
Once our suite had heated up, it was much more cozy and we called the front desk to have the porter light a fire for us. He was up within minutes with one duraflame log. After lounging in our room for awhile, we decided to head to the bar for a drink - the bartender was impressive, and the bar was clean and comfortable.
By the time we left for dinner, our goose down pillows and comforter had not yet been replaced. On our way out we checked with the front desk to make sure they were replacing the linens and they mentioned that the request had been noted. We returned around 9:30 and asked the front desk to send up the porter for another fire.
We arrived into the room and were slightly surprised to find a pile of linens and pillows on one of the chairs. Could it have killed them to have simply remade the bed with the linens we requested? We had no problem replacing the linens ourselves. But we both agreed that for the money, a little higher level of service should be expected - I would most definitely expect the bed to be remade at any similarly -priced resort.
Meanwhile, a half hour had passed and where was the porter with our duraflame log? We called the desk and they said he was sent up within minutes of our request - but we didn't really care. We just wanted a nice fire in the room, not any excuses for why he hadn't arrived. Ten minutes after my speaking with the desk the porter appeared and proceeded to explain that there was a miscommunication with the front desk.
On Sunday morning we had a couples massage and found the spa to be VERY nice and relaxing, and multiple echelons above other parts of the resort. Our guess was that the spa is seperately managed given the high level of professionalism among the staff and the attention to detail in the massage and waiting rooms. One interesting note on the spa: When my girlfriend booked the spa package, the front desk wouldn't book our massages - instead they told her to call the spa directly to book. Um . . . perhaps they could train the staff to handle all the reservations at once?
After the massage we checked out, but mentioned that we were staying for brunch and asked if we could leave our bags with the bellman. After NOT asking us whether or not we enjoyed our stay, the receptionist pointed to the bellman desk and said "You can put your bags over there." Hmm, it's Sunday afternoon, and there is apparently no bellman at the bellman desk?
The brunch was very good and there were plenty of options that would leave most people full and happy. It seemed overpriced and we were a bit annoyed that our package only included a full breakfast and/or $10 credit for brunch as opposed to the full brunch. Worth noting, at check-in we mentioned to the receptionist that we were planning on Sunday brunch, and she never said anything about needing a reservation. So when we arrived at the dining room at 11:30ish on Sunday, we were a bit surprised to find that it was fully booked until 1:30. It would have been nice (and practical) for the receptionist to suggest a reservation when we originally checked in on Saturday.
So overall, our experience was fine but we left feeling that something was a bit off with the management of the resort. The quality of the facilities were uneven, and the employees aren't great at taking initiative or going to extra mile to ensure the complete relaxation the inn advertises. If they were charging the same as a regular Marriott or Starwood, it would have been in-line with our expectations. But since they're charging as much as higher-rated resorts we've stayed in before, we left feeling dissapointed.
- Official Description (provided by the hotel):
- Saybrook Point Inn & Spa is a AAA Four Diamond Southern Connecticut hotel, recently designated as a green hotel. We offer gracious accommodations, Four Diamond dining, a luxurious spa, and a gorgeous shoreline view. Enjoy classic intimacy in elegant rooms featuring balconies, water views and glowing fireplaces. We are a pet friendly hotel.Amenities include a luxurious spa, our health club offering indoor and outdoor pools, modern fitness equipment, sun decks, sauna and exercise classes. Our marina can accommodate vessels up to 200 feet and offers a floating gas dock and expert staff. We also have onsite dining at Fresh Salt Restaurant, offering exquisite service and waterfront ambiance. We offer meeting rooms and space, planning and catering for events.Saybrook Point Inn & Spa is conveniently located only two hours from New York City and one hour from Bradley International Airport. Our inn is at the mouth of the Connecticut River, with panoramic views of Long Island Sound, and only steps from the heart of historic Old Saybrook and a colorful host of antique shops, theatres, brand name outlets and casinos. ... more less
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- Also Known As:
- Saybrook Point Hotel Old Saybrook
- Saybrook Point Inn And Spa
- Old Saybrook Inn
- Saybrook Point Old
- Saybrook Inn
- Saybrook Point Inn Spa