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“Pleasant stay”

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Quality Inn Old Saybrook - Westbrook
Ranked #2 of 7 Hotels in Old Saybrook
Reviewed 5 September 2013

We arrived late after making the reservation via cell phone to find all our expectations met, rate, room, service, and location. Unlike the next night in Scarborough, ME, Old Saybrook was very representative of what we have come to expect from Comfort Inns.

  • Stayed: August 2013, travelled as a couple
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Thank Cord149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 10 September 2013

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Brad Ajello

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196 - 202 of 314 reviews

Reviewed 31 August 2013

We stayed here for one night and were really impressed by how friendly the staff were and their willingness to help.
Would recommend to people, the hotel has generous rooms with a lovely swimming pool and excellent breakfast.

  • Stayed: August 2013, travelled as a couple
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Thank CharlotteEd87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 3 September 2013

Thank You for taking the time to fill out a Great Response. We hope to see you soon and hopefully will be doing some more renovations this winter.


Sincerely
Bradford M Ajello

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Reviewed 22 August 2013

We stayed here overnight while visiting family and girls getaway. Pleasantly surprised at the staff and cleanliness of room and grounds. It was a last minute choice to stay and we found as it is near families home. Even wit hno reservation they were very accomadating and helpful. We did not check out breakfast as we were heading out to eat but smelled wonderful from lobby whe nwe checked out.

Rooms were clean, comfortable and had plenty of towels for 2 women to go through.
A little off the beaten path the way we went in but still convienent to attractions.

Visitors should check out the The Back Porch bar/ Restaurant

  • Stayed: August 2013, travelled with friends
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Thank lincolnlady64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 24 August 2013

Thank You for the Great Response. Hope to see you soon.



Sincerely
Brad Ajello

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Reviewed 2 August 2013

We stayed here overnight while visiting attractions nearby. Front desk staff was friendly and helpful. Room was very quiet, a rarity in some of the smaller hotels. We had a quiet nights rest and the strong a/c made the room chilly and comfortable. Breakfast was decent, everything was kept very clean. Overall very nice stay.

  • Stayed: July 2013, travelled as a couple
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Thank CindyA16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 6 August 2013

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

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Reviewed 28 July 2013

Stayed here for 2 nights in July, 2013. The room was large and clean. The hotel is ideally situated near main routes but just far enough away to be quiet--in a quiet neighborhood. Convenient to center of Old Saybrook. Breakfast was so-so. We would stay here again. Be sure to try the Backporch restaurant nearby for lunch and/or dinner.

Room Tip: Hallways are long, so be aware of this in advance. Was a bit of a hike to the breakfast room.
See more room tips
  • Stayed: July 2013, travelled with friends
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Thank Jill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 29 July 2013

Thank You for the Great Response. I hope to see you soon.


Sincerely
Brad Ajello

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Reviewed 17 July 2013

Booked on line. Never received a confirmation, as we left the following morning. 1 hour out around 5 pm we called the hotel to confirm our room. Never got our on line booking. Luckily they had a room. Check in was fine, they honored our AAA discount. Room was clean, large and well appointed. No issues with the hotel. price was $109. + taxes.

  • Stayed: July 2013, travelled as a couple
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2  Thank bill s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 19 July 2013

Thank you for contacting me in regards to your recent experience with the Comfort Inn of Old Saybrook. I am sorry that we did not meet your expectations and that you had a less than exceptional encounter with Comfort Inn.

Thank You for the survey.

Sincerely
Bradford M Ajello

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Reviewed 9 July 2013

The one thing this place has going for it is the convenience to the highway. Stayed for 1 night back in May. 2 rooms. One with 1 king, one with 2 kings. It started badly at check-in. The woman at the desk was very grumpy and acted like we were doing her a favor by checking in. My Dad had booked the rooms online, but he somehow ended up prepaying instead of just making a reservation. We did not want the king-size beds, but were not allowed to change, even though the hotel was nowhere near full. The rooms were very dated-old bedspreads, chipped furniture, and ugly wallpaper, One of the rooms, supposedly non-smoking, smelled like an ashtray. The hotel seemed almost abandoned, although there were a few other cars in the parking lot. I did not feel at all safe. Free breakfast was tired also. Make your own waffles, cereals, tiny muffins, and coffee and juice. Would not stay here again even if they paid me!

  • Stayed: May 2013, travelled with family
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2  Thank Sue I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 19 July 2013

Thank you for contacting me in regards to your recent experience with the Comfort Inn of Old Saybrook. I am sorry that we did not meet your expectations and that you had a less than exceptional encounter with Comfort Inn.

Comfort Inn takes great pride in delivering quality service, and I am sorry that you did not receive the service that you deserve.

Sincerely
Bradford M Ajello

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Old Saybrook - Westbrook

Address: 100 Essex Rd, Old Saybrook, CT 06475-1405 (Formerly Comfort Inn)
Region: United States > Connecticut > Old Saybrook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Old Saybrook
Price Range: £62 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Old Saybrook - Westbrook 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Quality Inn Old Saybrook (NOW 100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more   less 
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn

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