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“A good value and nothing to be afraid of....”

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Quality Inn Old Saybrook - Westbrook
Ranked #2 of 7 Hotels in Old Saybrook
Reviewed 14 October 2013

We read several reviews of this place and were a little scared to come here given the history, BUT, we didn't have any issues with this place at all.

Given that we paid $130/night our expectations were not that high...Yes, the hotel and rooms have a certain Lysol/mildew/something being covered up smell, but we didn't observe anything out of the ordinary in terms of cleanliness. The rooms are decent size with a small flat screen TV and mini-fridge. The hotel itself it perfectly located right off 95. The check-in/check-out went smoothly. We stayed here in October so we didn't need to use the AC unit or heat, so maybe this is the best time to come here. The area is beautiful in the fall!

  • Stayed: October 2013, travelled as a couple
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Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 17 October 2013

Thanks for the great review. We are always working on giving our guests the best experience we can. These positive reviews are rewarding and helpful. Hope to see you again soon.

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Reviews (303)
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179 - 185 of 303 reviews

Reviewed 11 October 2013

clean, neat, terrific breakfast, lovely pool
most importantly, caring service. The woman setting out the generous complimentary breakfast was upbeat and hard-working and the owner of the hotel (we initially did not realize he was the owner) kindly stopped to ask if we needed assistance loading our car when he saw us outside. We had a comfortable and relaxing stay and would definitely return.

  • Stayed: October 2013, travelled with family
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Thank hsw41806
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 14 October 2013

Thank you for taking the time to write us a review. This helps us become a better hotel in the future. Hope to see you soon.

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Reviewed 10 October 2013 via mobile

We enjoyed our stay here enough to stay 3 nights instead of one. Everyone was very nice and friendly and the place was so clean. Something we are finding is not true of all hotels! Breakfast was very good and lord of variety!

  • Stayed: October 2013
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Thank sharronw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 11 October 2013

Thank you for taking the time to give us such a great review! It really helps us to become a better hotel in the future. Hope to see you soon so you can relax again.

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Reviewed 27 September 2013

I booked my reservation on line and at the time I did not have my AAA card handy. When we got to the hotel they would not honor my card. Every other hotel we stayed at on our New England vacation honored my AAA card at check in.

The clerk at the desk was quite annoyed that I even asked. I didn't think of it at the time, nor did the clerk suggest, that I cancel my reservation and make a new one with the AAA discount.

I also e-mailed the manager about the discount - he would not give the discount. Very inflexible.

Rooms were okay. Bright spot was the breakfast attendant - very pleasant and helpful - even cooked and hand delivered a waffle to me.

  • Stayed: September 2013, travelled with family
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Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 30 September 2013

Dear Sir,

I sincerely apologize for your issue However all AAA,AARP discounts must be made at the time of booking the reservation. Simply put AAA,AARP discounts are not always available depending on the weekend and time of year.

Once again my apologies.

Thank You

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Reviewed 12 September 2013

We came with our relatives from Germany for a 1 night stay on the Ct coast. We wanted an inexpensive ,convenient and clean place. This suited us fine . Very clean and newly restored. The best shower with great water pressure . Full breakfast , no skimping . The attendant , Linda made and served us waffles.This was a first , usually it is help yourself anywhere else . Very happy with our choice.

Stayed: September 2013, travelled with family
3  Thank gypsy5961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 13 September 2013

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon

Sincerely
Brad Ajello

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Reviewed 10 September 2013

The hotel is clearly in the process of renovation. The lobby and common areas appear to be updated. The room, with the exception of the bath are nicely redone. The staff was courteous and professional, particularly the breakfast staff. The exterior of the hotel is looking a bit worn, but nothing a fresh coat of paint wouldn't fix. The parking area is clean, well lit, and maintained. The proximity to the Shopping in New London, and the quaint Old Saybrook/Old Lyme areas is excellent. I would certainly stay here again.

  • Stayed: September 2013, travelled on business
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Thank Joseph E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 13 September 2013

Thank You for the response. We highly appreciate your input to help improve our
hotel further



Thank You
Brad Ajello

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Reviewed 5 September 2013

We arrived late after making the reservation via cell phone to find all our expectations met, rate, room, service, and location. Unlike the next night in Scarborough, ME, Old Saybrook was very representative of what we have come to expect from Comfort Inns.

  • Stayed: August 2013, travelled as a couple
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Thank Cord149
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oldsayci, Owner at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 10 September 2013

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Brad Ajello

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn Old Saybrook - Westbrook

Address: 100 Essex Rd, Old Saybrook, CT 06475-1405 (Formerly Comfort Inn)
Phone Number:
Region: United States > Connecticut > Old Saybrook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Old Saybrook
Price Range: £81 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Old Saybrook - Westbrook 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Quality Inn Old Saybrook (NOW 100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more   less 
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn

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