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“Its a place to sleep.”

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Quality Inn Old Saybrook - Westbrook
Ranked #2 of 7 Hotels in Old Saybrook
Reviewed 24 March 2014 via mobile

Its a place to sleep and take a shower. Its an older hotel / motel thats right off the highway. Great if you are coming from far away with your boat to fish CT river or Long Island Sound. Many characters roaming around, some live there for months. Its typical of a highway motel.

  • Stayed: February 2014
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2  Thank JLC10756
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 26 March 2014

Thank you for taking the time to review our property. I would agree that we are a great place to stay if you are coming for a fishing trip. We are also a great place to stay if you are coming to visit the Essex steam train, Mystic, casino's, various local museums, or just to see family and friends. We are currently in the process of upgrading our halls, rooms, pool area etc. and I feel we are offering great customer service as well. I hope that you will choose to stay with us again and allow us the opportunity to provide you with a great stay and an experience more than just a place to sleep.

Best Regards,

S. Haight
GM

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Reviews (303)
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171 - 177 of 303 reviews

Reviewed 17 March 2014

Stayed here for 1 night with my wife at the end of December 2014. We were going to see Prince at Mohegan Sun Casino. We were driving from NYC and had decided to stay the night, but prices were over $500 for a room at Mohegan Sun, so we decided to look around the vicinity as we would only be in the room for less than 8 hours. We decided to stay here as the price was very affordable, only 30 minutes from Mohegan Sun and right off I-95. Check in was fast and easy. We were given a room on the first floor. The room was pretty spacious. The room had a flat panel TV, a refrigerator and a microwave. The room seemed a little dated, and there was some peeling paint in the bathroom. Breakfast was included, which was a basic breakfast which
wasn't that great. Some of the cooked food items were cold. Decided to just have cereal and english muffin. Overall an OK hotel for an overnight stay.

  • Stayed: December 2013, travelled as a couple
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Thank JR_in_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 18 March 2014

Thank you so much for taking the time to give us your feedback.

We use this information to make sure that we are providing our guests with the best experience possible. I have recently joined the team here and along with ownership we are making improvements to our product and service every day. The rooms are being renovated and repaired where needed and amenities like our free breakfast are being evaluated to better serve the guest. We hope to see you stay with us again!

Best Regards,

Steven H.
GM

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Reviewed 7 January 2014 via mobile

Always stay here for a mini getaway. Customer service is great. Rooms are clean. Its always quiet. Rates are reasonable. They have a indoor pool that is clean. I always request a late check out and they are always very accommodating. They do offer breakfast but I haven't tried it so not sure how good it is. I def will return.

  • Stayed: December 2013
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1  Thank arreis30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 9 January 2014

Thank you so much for continuing to chose our hotel. I have recently joined the team here as the new General Manager and I am glad that we are providing you with a great experience. I will be doing everything possible to make sure that the level of service continues to impress.

Thank you again!

Steven H.
GM Comfort Inn

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Reviewed 6 December 2013

This hotel in Old Saybrook is less than 30 minutes from the casinos and Mystic seaport. It has a wonderful staff and the complimentary breakfast has many chioces from hot oatmeal, eggs and sausage, and waffles to chose from. We stay here several times a year and it is always a wonderful stay.

  • Stayed: December 2013, travelled as a couple
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Thank Tomjoad461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 10 December 2013

Thank you for your continued loyalty to all of us here at the Comfort Inn. We do in fact have a great location and I hope to see you again soon!

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Reviewed 5 December 2013

Have stayed here many times over the years and it has improved markedly since our original stay years ago. The hotel has been ongoing renovation over at least the past three years and now appears to be completed. Rooms are large, bathroom is average size. Room had a refrigerator and LG flat screen TV. Beds are comfortable. Heat is a unit which switches on and off so if you are a light sleeper that may bother you but it didn't bother us. Furniture is new, bathrooms totally re-done, new carpeting and emergency lighting in the hallways along with in general improved lighting in the hallways. Guest laundry looked upgraded. Breakfast is included with the price of the room and has the usual array of cereals, eggs, coffee, tea, juice, fruit, yogurt, toast, bagels, donuts, Danish etc. Ladies who work the room are friendly and helpful and offer to make waffles if that's your thing. Place was clean throughout and the desk staff was helpful and friendly. Manager was on premises and came into breakfast room to ask guests if all was OK.
This hotel is going to become a Quality Inn in April -- still in the Choice family of hotels so not certain what this means in regard to the future operation. I suspect that age has just caught up with this hotel even though it's been upgraded and is still a very good option when in OS but I suspect that having stayed in new Comfort Inns or Comfort Inns and Suites -- this property no longer reflects what Choice wants their Comfort Inns to project. This was built years ago as a Howard Johnsons -- so it's been around for a number of years -- but I emphasize again -- it's a very affordable, well-run, and updated property and I will stay here again when in Old Saybrook.

Room Tip: This hotel is located in a semi-residential area far enough from any large highways that would creat...
  • Stayed: November 2013, travelled with friends
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2  Thank Veneto8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven H, General Manager at Quality Inn Old Saybrook - Westbrook, responded to this reviewResponded 10 December 2013

Thank you so much for the kind words. I am always glad when I am able to speak directly with our guests. The owners of this property are always looking to make improvements and move forward in providing the best product and service possible. It has been my pleasure to become the new GM here and I feel confident that our property will continue to impress.

Best Regards,

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Reviewed 2 December 2013

My husband, myself and two grandchildren stayed at this hotel for one night after the Santa Express in Essex. CT. No locals seemed to know how to get here but one. It is across the street from the water, a restaurant and a boat shop. We rentd a room with two king sized beds. It was spacious, clean and appeared updated. The bathroom was small but okay and had the usual ammenities to use while there. This however, was the first Comfort Inn we stayed in the last 5 weeks that had no refrigerator. For the price we paid, it should have included a refrigerator. When you travel with children you need one for milk, soda, etc. Breakfast was okay. Someone was making waffles and someone one was microwaving the round, scrambled eggs and sausage. The rest was the usual apples and pears but no bananas on weekends for cereal. Cold, defrosted doughnuts and English muffins, juice, yogurt and hard boiled eggs. Thank you to the breakfast staff that cooked as there was a hugh crowd for breakfast as most had done the Essex Train Ride the day before. Pool was great according to my hubby and 9 year old grandson. Check inn was fast and easy and staff was friendly and accomodating. Would stay here again next year when we take the train ride with Santa but hope they put refrigerators in the rooms. I think we read somewhere they are becoming a Quality Inn in April. Not sure if this is good or bad. There is a restaurant and lounge on board. We didn't eat there but saw the menu and it looked good. Will try it next year.

Room Tip: Ask for a room away from the highway to avoid road noise.
  • Stayed: December 2013, travelled with family
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1  Thank Jean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2013 via mobile

Convenient for steam train. No frills but Good value, and family friendly. Clean rooms. Pool also good for kids, fun for them in the winter:) Minor gripe was noisy climate control, but kids fell asleep with it so I guess not too bad. This is our second time staying here so do recommend.

Stayed: November 2013
Thank christripadv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Old Saybrook - Westbrook

Address: 100 Essex Rd, Old Saybrook, CT 06475-1405 (Formerly Comfort Inn)
Phone Number:
Region: United States > Connecticut > Old Saybrook
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 7 Hotels in Old Saybrook
Price Range: £81 - £169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Old Saybrook - Westbrook 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
The Quality Inn Old Saybrook (NOW 100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more   less 
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Also Known As:
Comfort Hotel Old Saybrook
Comfort Inn Old Saybrook
Old Saybrook Comfort Inn

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