The front desk clerk gave us two rooms before we left. The first one had no running water in the tub and shower. The second one was filled with mildew. After being there for over one and a half hours, going through six sets of door keys (six times we had to return to the lobby to get keys that finally worked) and two unusable and unhealthy rooms, WE LEFT. We were told we would not be charged but when we decided to leave and left for our appointment (which due to this property we were late for) he was too busy and would not give us any kind of written confirmation. I got very very angry! We will be pursuing this matter further with the authorities.
This was one of the worst front desk experiences we have ever had. On a busy weekend late afternoon the property had no one other than the front desk person, who could hardly keep up with his front desk let alone deal with maintenance and customer service issues. I would not use it for weddings, as I witnessed him telling a guest who called asking if the wedding bus had arrived to which he replied he could not check as he was too busy with a line of about 20 people at the front desk, meanwhile the bus was clearly visible outside.
- Official Description (provided by the hotel):
- The Quality Inn Old Saybrook (NOW 100% Non Smoking Hotel) is conveniently located off of I-95. The Quality Inn is just minutes from many great attractions including: Essex Steam Train, Mohegan Sun and Foxwoods casino, Mystic, Goodspeed Opera house, Hammonasset beach state park, and downtown Essex. Discover spacious and comfortable accomodations at the Quality Inn Old Saybrook. We are proud to offer well-appointed guestrooms that feature a number of great amenities such as, free wireless high-speed Internet access, expanded cable television channels, premium bath amenities, free local calls, and free 24-hour coffee and tea in our lobby. Start off your day with our free hot, fresh and healthy continental breakfast with eggs, sausage, waffles, and so much more! Relax, unwind and enjoy in our large indoor heated salt water pool. Business travelers can take care of all their needs with access to copy and fax services, lobby business center and our Fitness room. Great location, affordable rates and superior accommodations make the Quality Inn Old Saybrook your top choice in lodging for Old Saybrook hotels. ... more less
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- Also Known As:
- Comfort Hotel Old Saybrook
- Comfort Inn Old Saybrook
- Old Saybrook Comfort Inn