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“Excellent Service”

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Fairfield Inn & Suites Plainville
Ranked #1 of 2 Hotels in Plainville
Swampscott, Massachusetts
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent Service”
5 of 5 bubbles Reviewed 5 February 2014

I stay at this hotel almost every week for at least one night on business. Nightly rates are more than competitive. The facilities are relatively new and are kept clean, but what makes the stay so enjoyable is the service provided by the front desk staff (Madeline, Betsy, and Jennifer). They are always extremely helpful, courteous, and friendly and that goes a long way towards making the experience feel like a "home away from home." Kudos, ladies!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank howard t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 reviews from our community

Traveller rating
    95
    80
    26
    10
    6
See reviews for
83
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Spanish first
  • Any
English first
Syracuse, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 February 2014 via mobile

The service that Besty, Jennifer, and Madeline provide it's beyond outstanding. I specifically go out of my way while I am in Connecticut to stay at the Planville location. The phenomenal customer service I receive is like no other. I am pleased to say that this is bar far the best service I receive in the country.

Stayed February 2014
Helpful?
1 Thank Nick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastCoast
1 review
5 of 5 bubbles Reviewed 3 February 2014

Let me tell you the service here couldn't have been better. The front desk associate was very welcoming and went out of her way to service our needs. We were there overnight with 4 adults and 6 children for a dance competition. The hotel was spotless, attractive and the rooms were awesome. The pool and hot-tub were perfect for the kids and a nearby sports bar called Sliders to watch the SU game (go Orangeman) was perfect. The room was spacious and lovely. The front desk associate brought us a plate of warm cookies and advised us there would be hot chocolate later in the eve. The breakfast was perfect as was the entire stay. Couldn't say enough about this place.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kec2277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 3 February 2014

I travel a lot for my job but when I'm in CT, I always stay at the Fairfield Inn. The staff at the hotel is friendly and they make you feel welcome each time you arrive. I stay here on average once a month and this week Jennifer and Betsy were at the front desk . The previous stay it was Madeline and Carol. It may be different person at the front desk each stay but whoever it is, I always receive the same high level of service. This also extends to Nancy in the breakfast area.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cdsoundtr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canaan, Connecticut
2 reviews
5 of 5 bubbles Reviewed 3 February 2014

I stayed at this hotel on two separate nights while my husband was undergoing serious surgery at a nearby hospital. The staff at this Fairfield Inn was stellar--welcoming, helpful, compassionate (special kudos to Madeline, Betsy, and Jennifer on the front desk and Nancy in the breakfast room)--the inn was attractively decorated and everything was scrupulously clean. My room was comfortable and quiet. I woulod recommend it to anyone needing lodging in this area.

Green Features: The inn asks guests to conserve water by reusing towels, etc.
  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west hartford, CT
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

We spent a weekend night in January, 2014 as a getaway for the kids. This hotel is four years old, so everything seems pretty new. Quiet location despite being close to the highway. Has a rather small pool and a hot tub, a small workout room with two treadmills, an elliptical, and freeweights, serves an okay continental breakfast with yogurt, cereal, bagels and breads, small muffins, fruit, turkey sausage and powdered type scrambled eggs, hard boiled eggs. The lobby was comfortable and welcoming. Overall, for the price, this is a great place to stay if you're visiting the area, or if you want a weekend getaway with kids who'd enjoy a little pool - my ten year old boys certainly liked it. The evening desk person was incredibly friendly and hospitable. Despite being almost nine months pregnant, she brought our kids freshly baked cookies!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pragmatist1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor, Maine
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 30 December 2013

My family spent the night here on a long drive up the East Coast. This has got to be the cleanest hotel I have every stayed in. In addition, the lady at the front desk (Madeline, I think) was incredibly welcoming and helpful, which was a godsend after 12 hours of driving in the pouring rain. This hotel had a few extras that I appreciated: a tiny swimming pool, a huge room and bathroom (which is important when the adults want to talk when the kids are asleep), free WiFi, and a hot breakfast in the morning.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WittmannAbroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Plainville

Property: Fairfield Inn & Suites Plainville
Address: 400 New Britain Ave, Jct of Crooked St & Rte 372, Plainville, CT 06062-2000
Region: United States > Connecticut > Plainville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Plainville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Plainville 2.5*
Number of rooms: 107
Official Description (provided by the hotel):
Brand new Fairfield Inn & Suites opened November 27, 2009. The hotel offer complimentary breakfast, free wifi, indoor pool, and business center. Come and enjoy our outstanding customer service. ... more   less 
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Also Known As:
Fairfield Inn And Suites
Fairfield Hotel Plainville

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