I booked three rooms for myself and two business associates as we were unable to get reservations for four consecutive nights at a hotel closer to our office. I was leery at first, having not stayed at a Fairfield but gave them the benefit of the doubt. The property while not exactly easy to find is in a good location. That said, the story takes a turn. On the initial night, I made sure the front desk understood on my reservation, there were two additional associates (both of whom like myself are seasoned travelers) that would arrive late-night or after midnight, and gave instructions to please accommodate them, and call me if there was an issue. One of my associates arrived, got his room and that was that (or so I thought). The next day, I learned from our other associate that when she checked-in, she was sent up to her room, only to find a sports jacket hanging in the closet, thought it odd, and then noticed a man in the bed sitting straight up. They exchanged words in some form, and my late-arriving associate left the room and went down to the front desk. The desk clerk was not only unsympathetic, but also asked why she went to the wrong room. It defies logic that a guest would be asked such a question by the very person who assigns rooms and hands out keys. Ultimately, an unoccupied room was assigned to my late-arriving colleague and that was that (or so we thought). Both of my associates were contacted the next day by the front desk who were in some-fashion apologetic, however, they called at 7:30am. There is no logical reason to do this to a person who has arrived around 1am. The lack of common sense of the front desk clerk was astounding by any standard. Post-script: when met at the office that morning, both of them saw me independently and each told me the oddest story about either entering an occupied room or having been barged in upon by another traveler. IT TURNED OUT TO BE THE VICTIMS WERE BOTH MY TWO ASSOCIATES WHO HAD NEVER PREVIOUSLY MET! Road-warrior war stories aside, this was just the kind of story that is every seasoned traveler's nightmare.
All of the above aside, the property is poorly laid-out, garishly decorated, with the profuse odor of an aerosol disinfectant so strong in the air that even the most casual and disinterested observer would have to conclude it is overwhelming. The rooms themselves while small were adequate and generally comfortable, however, I found it impossible to regulate the temperature (vis-a-vis) thermostat set at 70, woke-up in the morning and although it still registered 70, it was much colder to the extent it felt like winter had set in.
Having not stayed at a Fairfield Inn prior, I had no preconceived notion(s) regarding their complimentary breakfast. With that in-mind, I can truthfully say it was poor at-best and so unappealing in its display and form, I avoided it. There were two chafing dishes of hot products and the remainder was a careless assortment of cold foods. To make the breakfast even less appealing is the fact that the door to the "kitchen" was left open, at least one bag of garbage was visible in the doorway, and the coffee service area was littered with cups, used sweetener packages and other debris. The breakfast service at this hotel is an oxymoron - they might as well not bother offering it.
Here is the coup de grace - they have flat panel televisions that are going at all times in the breakfast area (constant noise). There was another one in the lobby playing a video loop extolling the virtues of Fairfield Inn. The tag-line "Staying Is Believing". I don't know what the marketing folks mean by that but if it means staying once and never returning, it is accurate and correct.
As I have said several times, this was my first Fairfield Inn experience and I have no plans to return.
- Official Description (provided by the hotel):
- Brand new Fairfield Inn & Suites opened November 27, 2009. The hotel offer complimentary breakfast, free wifi, indoor pool, and business center. Come and enjoy our outstanding customer service. ... more less
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- Also Known As:
- Fairfield Inn And Suites
- Fairfield Hotel Plainville