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“wonderful staff”

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Hilton Garden Inn Preston Casino Area
Ranked #1 of 1 Hotels in Preston
Certificate of Excellence
Gloucester, United States
1 review
“wonderful staff”
Reviewed 28 May 2014

I had a great experience at the Hilton Garden Inn. The staff was very helpful and friendly. Their responses to questions was prompt and informative. The hotel looked great and was close to many activities. The room was very comfortable in size as was the bath.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kenneth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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873 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
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  • Any
English first
San Antonio, United States
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 May 2014

My husband & I are long time Hilton fans but had never stayed in a Hilton Garden Inn. This hotel was outstanding - better than some of the more expensive Hilton brands. Entire staff was remarkably friendly & helpful. Outstanding.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lynn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dover, New Hampshire
Level 6 Contributor
134 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 22 May 2014

We made reservations a few months before our stay using HHonors points. We were offered a choice of floors to stay on and opted for the 4th floor. This was a little suprising because the hotel appeared to be booked solid (weekend night and large wedding party at hotel).

Did not have much interaction with staff, who were friendly and helpful where we did need them. Check-in was very quick. Check-out option via the television didn't seem to exist, but I could have been wrong regarding that.

Front desk suggested we get in line for the Foxwoods shuttle a little early, which was good advice as it ended up being full. Return shuttle was an out-of-service stretch limo. Hmmm. Shuttles were fast and on time - running every half hour. Would have liked them to start earlier than 4pm, but for us, the 2:45am last shuttle was convenient.

Room was, well, roomy. High ceilings. Nice contrasting tan- and red-colored walls. Basic amenities, but not a lot of extras. Shower was clean and hot. Bathrooms had very thin walls (wife could hear our neighbors singing in the shower), but the room didn't suffer from this. Heating/AC unit made a little noise, but pressing on the housing of the unit minimized this so that it wasn't disruptive.

Wifi was easy to connect to and surprisingly fast. Parking was plentiful. Location was nice.

This was mostly a visit to Foxwoods, so our interaction with the rest of the hotel was minimal.

Would definitely recommend and return.

Room Tip: Would recommend testing A/C or heating unit before unpacking.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NHAnimator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Killington, Vermont
Level 6 Contributor
129 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 21 May 2014

If for some reason you can't get a room at a reasonable rate, or a room at all at Foxwoods Casino, The Hilton Garden Inn is the perfect alternative. It is located across the street (highway). It is brand new, very nicely appointed, has a bar, restaurant, fitness room, indoor pool, conference facilities, etc. The rooms are spacious and comfortable. I was travelling for work, so I didn't get to use any of the services (pool etc.). There were nice little touches such as fresh water with lemon in the lobby and We were given a coupon for free 'wings or mozzarella sticks' a the bar when we checked in. There were a couple quirks, but nothing bothersome (e.g. if your room has a jacuzzi tub, it's a nice option and there are doors that open up into the bedroom from the tub wall, BUT the slanted end of the tub that you would lay on faces the wall, and not the bedroom/tv. Also the door to the bathroom did not open all the way, so you had to step around it, or close it, to get by the bathroom. There was also a slight odor...but I honestly think it was from construction (e.g. paint of carpet adhesive. Nothing offensive, but definitely noticeable). In comparison to rooms AT Foxwoods, these are on par with a standard MGM room or the newly renovated Grand Pequot rooms. There is also a shuttle that runs to and from the casino every hour on the hour until late night.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pickytravellers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, United States
2 reviews
Reviewed 20 May 2014

The front desk clerk went to her car and loaned me her spare iPhone charger, as I forgot mine. Additionally they arranged for a shuttle out side of their regular schedule. By the way the rest of the hotel was great.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert G. H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 May 2014

The bathroom in the room was extremely small. The air conditioner system in the room was very loud. Other than that - it was an ordinary, very clean and comfortable hotel room. The bed was extremely comfortable. The lobby was beautiful and very inviting; and the staff was enormously courteous. We would definitely stay again when in the area.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Allison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbia, MD
Level 3 Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 May 2014

Was staying as a stop over to a friends house ...close to Poker room at Foxwoods. they have an hourly shuttle to Foxwoods. breakfast was acceptable for the price. easy parking and room accessabillity Rooms and lobby were very clean. Much better rooms than Resort near by.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank joegearth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Preston Casino Area

Property: Hilton Garden Inn Preston Casino Area
Address: 5 Watson Rd, Preston, CT 06365-8828
Phone Number:
Region: United States > Connecticut > Mystic Country > Preston
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Preston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Preston Casino Area 3*
Number of rooms: 165
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