Contrary to a previous review I had a reservation at this hotel for 6 nigths. I arrived at the hotel at 11am and eventhough I knew check in was not until 3pm I figured I would take my chances and try. I was greeted by Madeline and Evita who were really nice. Madeline explained that they were sold out the nigth before and did not have any rooms for early check in but if I gave her a couple of minutes she would check with housekeeping and find out if a room was clean. She came over to me and said she had a room available and she would be able to check me in. The room was beautiful and spacious. My second day there I had to make a call but was having problems speaking with someone who spoke english since I was calling Puerto Rico. I went over to the front desk and explained to Madeline the problem I was having she asked me if I would like for her to speak to them and made the call for me. Thanks Madeline.
On the third day housekeeping skipped my room so I called the front desk and spoke to Evita who apologized and promised my room would be done first the next morning. Sure enough the next morning the housekeeper was knocking on my door at 8:30 am. Thank you Evita.
This is a great place to stay and the staff I came in contact with was friendly and went above and beyond for me.
I would like to say it would have been nice to have met the general manager to personally tell her about how wonderful Madeline and Evita were. On two ocassions I tried to speak to the general manager but was not able to talk to her. On Friday 7/19/13 when I went to check out I asked Madeline if the general manager was busy and she said they were having a meeting but that she would get her for me. I told her not to since I didn't want to interrupt the meeting.
Would be nice if the general manager had an open door policy. The whole time I was there never once was her door open. Also she didn't look very friendly or approachable.
- Official Description (provided by the hotel):
- Serenely located in the close proximity of many corporations, universities such as Yale and area attractions for the whole family to enjoy, which include The Beardsley Zoo, CT Sports Center and the Webster Arena at Harbor Yard. The Residence Inn offers an ideal location for an overnight stay or extended stay conveniently located just minutes from Perkin Elmer, Bic, Unilever, Prudential and Sikorsky Aircraft and easily accessible to the Merritt Parkway and I-95.Our peaceful atmosphere is complimented by our outdoor swimming pool, BBQ area accessible by all of our guests, basketball court and badminton court, fitness center and free passes to the renowned Fitness Edge Sports Center for all of our guests. Our homelike surroundings invite you to relax, and our community atmosphere makes you feel like you are not far from home. We emphasize the work life balance by offering free Wi-Fi, guest laundry, complimentary hot breakfast and light dinner every Monday-Thursday. Spacious suites feature a separate living room with fireplace, kitchen and eating area, private bedroom with bath and upstairs another bedroom and bathroom. Other rooms include a one queen size bed with fireplace, kitchen and living area or rooms with two queen size beds. Parking is complimentary for all guests. Our mantra for the Residence Inn in Shelton which we hope you also enjoy is:“It’s not a room. It’s a Residence”.Come visit us soon!!! ... more less
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- Also Known As:
- Residence Inn Shelton Fairfield County Hotel Shelton
- Shelton Residence Inn