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“Unforgettable stay and engagement”
5 of 5 bubbles Review of Heritage Hotel

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Heritage Hotel
Ranked #1 of 2 Hotels in Southbury
Certificate of Excellence
New Haven, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Unforgettable stay and engagement”
5 of 5 bubbles Reviewed 22 June 2014

I had a wonderful stay at Heritage Hotel. My girlfriend and I got engaged at the hotel's beautiful stone garden. The surprise proposal ceremony could not have happened without generous support from the Hotel's catering director Jennifer Giuliano and many other staffs. Even at a very short notice, they put together a perfect setup for our private engagement ceremony. If you are hoping to have a memorable party, small or big, they are very careful and reliable.

Even beyond our unforgettable moments, we truly enjoyed our stay at the hotel, because the staffs were welcoming, the guests were very friendly. The level of maintenance at the hotel was definitely by far the best among the ones I have been to in rural areas.

With amazing staffs, rich facilities and well-preserved rooms, Heritage hotel has become one of best hotels I have been to and would definitely recommend to all my friends.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidJYu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 23 June 2014
Congratulations to you and your fiancée! We are so happy to have been a part of such a special day for you both. Thank you for your kind words regarding the hotel and the staff; I will pass on your compliments. And please let us know when you’re planning your big day. We can help with everything from room nights to an entire wedding weekend getaway! Congratulations again to both of you!


All the best, Scott
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409 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Waterbury, Connecticut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2014

We have had a couple family functions at The Heritage and this weekend we had an engagement party for our friends. As usual the staff was professional and courteous and the food was to die for. The staff was stellar!.Richter and his staff are magicians when it comes to food prep. Can't wait to have another function there.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crystal F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 16 June 2014
Thank you for your kind review and congratulations to your friends on their engagement! I’m glad your event was a success – I will pass on your compliments to Richter and the rest of the team. We hope to see you again very soon!

All the best, Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 June 2014

I was very happy with the layout and floor plan, everything put a smile on my families face when we attended a black/ white Tie event. Banquet staff was very nice and even went above to keep the guests happy Richter, Ilianis, Sara, and Emily were ecstatic. Thank you for the wonderful experience fabulous job on everything.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tlea70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 9 June 2014
Thank you for your kind words. Our banquet staff works hard to ensure that every special occasion is as much of a success as yours was! We will pass along your compliments to the staff. Please think of us for your next event!

All the best, Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, NY
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

Recently stayed at the Heritage while in town for the Rev 3 Tri at Quassy. Arrived a little before 2pm to see if the room would be available (check in is at 4pm). They advised that it was not yet available. When I booked, only rooms with 2 doubles were available, no king rooms. So I asked if it were possible to switch. She said yes, and in that case, a room was available! So was able to check in early.

Had a room on the third (top) floor. The floor had a strong pine sol smell. after navigating the halls (the place a bit spread out), arrived at the room. Since it was the top floor, the room had nice high vaulted (but sloping) ceiling. Bathroom was a little small, with standard toiletries. Room was an okay size, with a smallish window. The HVAC was a bit, inconsistent and noisy. Set the fan on "low" and NOT "auto", yet once it hit the set temp, the fan would shut off. and this on/off would wake me at night. Otherwise, the room was cozy with a nice 42" (I think) flat panel tv with HD programming. Should also mention free Wi-Fi all throughout, which is great.

My one big complaint- on the day of the Tri, we had left the room at around 5am, and didn't return until around 3:30pm. We returned to find that the room had not yet been serviced. As luck would have it, housekeeping came around while I was in the shower. They simply gave us fresh towels and additional toiletries, without even offering to return. I was just washing up and we were going to leave again, so I felt they could have at least offered to return in 30 min or something. So the room was never cleaned and my wife ended up tidying up the room herself.

Despite the housekeeping issue, this is a nice, quiet and cozy place. Didn't have any other issues and all the staff the we encountered was otherwise very nice and pleasant. I would stay here again if I were to return for Rev3.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank locondcoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 9 June 2014
Thank you for your review. We are thrilled every year to host some of the great triathletes that take part in the Rev3 Triathlon. I’m glad you were able to check in early and take advantage of the wifi we offer throughout the hotel. I am sorry about the issues with housekeeping; we share reviews like yours with our staff to help in our continual training process. Thank you again, and I hope we’ll see you for next year’s race.

All the best, Scott
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Stoneham, Massachusetts
Level Contributor
333 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 271 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

We stayed here for two nights so that my husband could attend a conference that was held here.

It was an excellent place to hold a conference. There were many function rooms of different sizes. The food (ordered by the conference) was very tasty and included individually made omelets for breakfast and freshly baked cherry pie for lunch. There were several lounging areas around the hotel.

There was very little in the area to walk to except for a Friendly's which was a two minute walk. There was plenty of free parking.

The hotel is like a resort with indoor and outdoor pools (with lifeguards), outdoor tennis courts, an indoor racquet ball court, a good sized exercise room and puzzles and games available for guests.

Our room was nice but not exceptional. The bottom bed sheet kept coming out. The towels were not soft. There was only one comfortable chair. The sink and toilet were very low. They seemed to have been made for very short people.

All in all there were many more pluses than minuses. We hope that they will hold a conference here again in the future.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bcnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 3 June 2014
Thank you for taking the time to write a review. I’m glad you were able to enjoy what we have to offer– especially both pools in our Health Club – during your husband’s conference. We are excited to have some renovation plans in the works; we hope to show them off to you during your next visit!

All the best, Scott
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Easton,CT
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We had a buffet dinner in the garden room last night. The room was perfectly arranged for 50 people. The food was delicious and beautifully displayed and served. The staff was top notch and so helpful and attentive. Chris and Jen were so nice to work with and the head banquet person, Brian and Dan were awesome. If you want to sit back and relax and have a great party planned by professionals that you can be proud of contact The Heritage Hotel!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank happytrailsEaston_CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 2 June 2014
Thank you for your kind review. The Garden Room is beautiful this time of year, and I’m glad your dinner event was enjoyable! Our staff makes every effort to ensure each event is a success. Please think of us the next time you have a special event, or just need a weekend away!

All the best, Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Milford, Connecticut
1 review
5 of 5 bubbles Reviewed 27 May 2014

We had the most excellent experience! Jennifer and Chris were there every step of the way. Our wedding went off with out a hitch, lol. The suite was extravagant and the service was phenomenal!! We look forward to our 1 year anniversary escape back!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott R, General Manager at Heritage Hotel, responded to this review, 28 May 2014
Congratulations on your wedding! I’m glad everything went smoothly and we look forward to celebrating many anniversaries with you!

Scott
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Heritage Hotel

Property: Heritage Hotel
Address: 522 Heritage Rd, Southbury, CT 06488
Phone Number:
Region: United States > Connecticut > Southbury
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Southbury
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury

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