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Reviewed 4 October 2017 via mobile

Well they did another fine job. Easy check in treated to an upgrade room. Staff worked hard on meals, nice conference facility very accommodating staff. Room was quiet and comfortable. Pool open at 6, outdoor heated pool was excellent wake up for the day!

Stayed: October 2017, travelled on business
Thank Bill N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this reviewResponded 5 October 2017

Welcome back to the Heritage – thank you for your kind review. I’m glad you enjoyed your conference and the salt-water pool! I hope to welcome you back again soon. Warm regards, Terry

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Reviewed 4 October 2017

Hotel was very nice. I requested a handicapped room and was accommodated with one. The sitting areas in the hotel are very nice. Went the weekend of September 23rd and the weather was beautiful and the outdoor pool was still open and I was able to swim in it. They also have an indoor pool and hot tub and fitness room which I didn't use due to time restraints. I was in Connecticut for my sons wedding and the hotel was able to accommodate many of their guests by allowing them to reserve a block of rooms prior to the wedding. Staff was very helpful and friendly. The tavern was a nice meeting place for many people there for my sons wedding.

  • Stayed: September 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank golferjean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this reviewResponded 5 October 2017

Congratulations on your son’s wedding and thank you for your kind review of the Heritage Hotel. I’m glad you were able to enjoy the outdoor pool. I hope you think of us the next time you are in the area. Warm regards, Terry

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Reviewed 29 September 2017

We stayed here for a CT wedding weekend and it was totally relaxing and comfortable. The room was clean and large, nicely decorated, the linens a good quality (except for the hard pillows) and sufficient towels were provided. We were on the third floor facing the back, where it was quiet, nor did we hear noise from the AC, the elevator or any other guest room.The gym is superb and the indoor and outdoor pools are wonderful - big, and when I swam, empty - just the way I like it. We were accommodated with early check in, which we needed to arrive at our wedding on time. There are many public areas in the lobby and our group was able to hang out together without disturbing other guests. I missed a magnifying mirror and a double sink, but for the price we paid, I feel we got more than our money's worth. We had an amazing breakfast at Laurel Diner, 2 miles away, and found beautiful hiking, fun shopping and a winery all within a half hour drive.

Room Tip: this hotel is a wedding venue also, so ask for a quiet room.
  • Stayed: September 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Deborah G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this reviewResponded 3 October 2017

Thank you for your kind review of the Heritage Hotel. I’m glad you enjoyed the weekend with us and that your group was comfortable in our lobby areas. It also sounds like you got to enjoy our health club and salt-water swimming pools! I hope you think of us the next time you need a getaway! Warm regards, Terry

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Reviewed 28 September 2017

This used to be a lovely, well-kept hotel and grounds but we found it had a run-down feel to it this time. The gardens were pretty. The rooms were large but not well furnished. One easy chair and one desk chair---no table, even though it looked like an empty space for it. The pillows had a crinkly sound to them like they were covered in cellophane. I didn't check them out to see what was making that noise as I tried to sleep. Needs more handi-cap parking considering the clients served and the area it's in. Three spaces are not enough. The breakfast (for an extra charge) served stale pastries and weak coffee, but the made to order omelets were hot and tasty.

Room Tip: close to elevators--otherwise a long hallway to many rooms
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
3  Thank sunshine1492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this reviewResponded 3 October 2017

Thank you for taking the time to review the Heritage. I am sorry you were not satisfied with your room during your stay with us. I am glad, however, you enjoyed the omelets at breakfast. I hope you will give us another chance the next time you are in the area. Warm regards, Terry

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Reviewed 27 September 2017

I made my reservation well in advance of my stay; relatives were also booked there, and that was planned, as we were meeting to visit other family in the area and were sharing a rental car. 48 hours before check in, (I'm in another state) I received a VERY CONFUSING and lengthy email stating that I would not be able to stay there because of some problem with my room.At first I thought it was a hoax because it was so weird. So I called them and was told that a pipe burst and affected several rooms, and that the hotel had (without my approval), booked me into a neighboring hotel. They said I would have the same rate there. With no time to find another hotel, I had no choice of where to stay. When I arrived at the hotel they had booked for me, I asked what the rate was. It was NOT the rate the Heritage quoted, so I told the very nice receptionist what the original quoted rate was, and she accepted it without any discussion. I returned to the Heritage to meet my family there and aired my grievance and asked, because of the fact that the family needed to stay in one hotel together, that the Heritage should comp me one night for the inconvenience. I had to Uber there twice in 3 days. They did not make an effort to reach a "manager", and of course, the front desk clerk has no power. I simply stated my dissatisfaction. Now, IF they do refund one night, I will be happy to adjust my review. THIS IS A CONVENTION/WEDDING HOTEL primarily. Don't expect much.

Room Tip: The Wyndham hotel is 5 minutes from the Heritage. Stay there instead.
  • Stayed: September 2017, travelled with family
    • Service
3  Thank Sandra N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Heritage Hotel, Golf, Spa & Conference Center, responded to this reviewResponded 3 October 2017

I apologize for the difficulty you experienced with your reservation at the Heritage Hotel. We strive to offer the highest levels of hospitality to each guest, and I am sorry we did not achieve that for you. I also apologize for the confusion with the process at the neighboring hotel; it was our intention that your stay there would be covered by us. If that was not the case, please contact the front desk here at the Heritage so we can resolve the issue. Warm regards, Terry

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