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“Poor maintenance”

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Hampton Inn & Suites Stamford
Ranked #5 of 14 Hotels in Stamford
Certificate of Excellence
Reviewed 17 December 2013

Bad stuff

- Heat. It was cold in our room when we arrived. We turned up the thermostat and discovered the heater was broken. We called maintenance, and he came by and "fixed it". We waited a while and it got colder. He brought us a space heater, which was completely inadequate to heat the large room. After a couple of hours where it continued to get colder in the room, we asked for a different room. They moved us to a different room, but we ended up in a room with a conventional bathroom (and we had chosen the hotel/room specifically because we wanted the jacuzzi tub).

- Hair dryer. Non-functional. We discovered this too late to ask for repairs.

- Icy walk. My wife slipped on the apparently unsalted ramp on the walkway to the hotel.

Good stuff

- Friendly staff. They were very courteous when we reported the various issues, and made an effort to fix the issues.

- Present. The maintenance guy brought us a little present after we moved to the new room. I thought that was a nice touch, and sweetened what would otherwise have been quite a negative experience.

  • Stayed: December 2013, travelled as a couple
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Thank aarmstrong128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 - 422 of 599 reviews

Reviewed 13 December 2013

- Friendly staff - Free cookies at the front desk - Clean, quiet and comfortable room - Excellent breakfast - A nice walk from the Amtrak station - the neighborhood seemed safe, but was near some older-looking sections of town

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Steven C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hampton Inn & Suites Stamford, responded to this reviewResponded 17 December 2013

We are glad to read you had a very pleasant stay here at the Hampton Inn & Suites Stamford and hope you will be able to return again soon. Thank you for such a nice review.

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Reviewed 12 December 2013

On my second full week of a stay here with another week next week. This hotel is perfect in every way. There is free indoor parking, and with the snow and cold outside, you don't need to clear the snow off your car! The free breakfast is amazing, with so much assortment of foods. The maintenance and cleaning staff do a great job in keeping the hotel and your rooms very clean. Everyone is so friendly and goes out of their way to make you feel comfortable. The location is a 2 minute drive from the city of Stamford, and convenient to Route 95 (exit 7). They have an exercise room and a business center as well. they have a 24-hour free tea, coffee and hot chocolate in the lobby as well.

  • Stayed: December 2013, travelled solo
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1  Thank lone6star
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hampton Inn & Suites Stamford, responded to this reviewResponded 17 December 2013

Thank you for taking the time to write such a nice review of our hotel the Hampton Inn & Suites Stamford. We are happy to be giving you such a nice stay and are glad you like our location.

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Reviewed 11 December 2013

I have stayed at this hotel on two different occasions and am thoroughly impressed by the attention that is paid to making it a warm and friendly place to be! The hotel lobby area was renovated this past year and looks great!!

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Grace P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hampton Inn & Suites Stamford, responded to this reviewResponded 13 December 2013

We are happy to read you are a return guest here at the Hampton Inn & Suites Stamford and that you are very pleased with your times here. Thank you for such a nice review and for your business. We look forward to your next visit.

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Reviewed 11 December 2013

Stayed one night for business and was upgraded to a nice suite room 500. The fifth floor did smell like digerati smoke but the room was fine. Clean and comfortable. There will be a restaurant on site but it was closed but opening soon. There is a nice mall with good food choices 5 min away. The exercise room is average and only has one tread mill but over all it was a pleasant stay

  • Stayed: December 2013, travelled on business
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Thank Biztravr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hampton Inn & Suites Stamford, responded to this reviewResponded 13 December 2013

We are sorry you had a smoke smell on your floor and are looking into it. Thank you for your nice review concerning all the rest of you time with us. We hope you will be able to stay here again on your next trip our way.

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Reviewed 10 December 2013

I stayed at the Hampton Inn after missing my train and being 'stranded' in Stamford for the night. The hotel was great, and the front desk staff was extraordinarily accommodating, providing me with complimentary toiletry items and a shuttle ride back to the train station in the morning.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Hampton
Thank Rachel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hampton Inn & Suites Stamford, responded to this reviewResponded 13 December 2013

We are very happy we were able to accommodate you when you were stranded here in Stamford. Thank you for your nice review of our hotel the Hampton Inn & Suites Stamford and for your business. We hope we can serve you again in the near future.

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Reviewed 5 December 2013

good value, great hotel, clean, updated rooms. monday thru thursday they had snacks, or desserts in the lobby with bevridges . overall great place to stay on the way down to maryland to visit family for the thanksgiving holiday

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Hampton
Thank Joseph M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hampton Inn & Suites Stamford, responded to this reviewResponded 6 December 2013

We are glad to read you had a great stay here with us at the Hampton Inn & Suites Stamford. Thank you for such a nice review and for your business. We look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Stamford

Address: 26 Mill River St, Stamford, CT 06902-3726
Phone Number:
Region: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#1 Family Hotel in Stamford
#4 Romantic Hotel in Stamford
#6 Business Hotel in Stamford
Price Range: £104 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hampton Inn & Suites Stamford 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Inn at Mill River, located on the waterfront, is a hotel with peerless elegance, modern comforts & exceptional privacy. When the hotel opened in Year 1985 it had no parallel in the city and around. Although the hotel has seen much change, it has retained all of its original charm. For business or pleasure, hotel's spacious guest rooms & suites surrounded with residential ambiance offer an enclave of luxury in convenient downtown Stamford. Located on Mill River Street, easily accessible from I-95, I-287, Route 15, Route 1. Walking distance from downtown Stamford and local corporate offices. Five minutes from Stamford train station offering link to New York City. ... more   less 
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Also Known As:
Hampton Inn And Suites Stamford
Hampton Inn & Suites Stamford Hotel Stamford

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