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Reviewed 12 August 2012

Traveled from Westchester County to spend a day and night at the hotel for a couples getaway. Excellent service from early check in, free shuttle transportation from Metro North Station (Stamford), great and friendly staff members, great hotel bartender and prices very reasonable. The room was very clean, updated, great bathroom, comfortable king size bed (didn't want to leave it), flat screen tv, complimentary bottled water, and other amenities. The hotel is located within walking distance of the Stamford Town Center Mall and resturants. WOULD STAY HERE AGAIN WHEN VISITING STAMFORD.

  • Stayed: August 2012, travelled as a couple
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Thank Angela757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 21 August 2012

We are happy to hear your great comments about your recent stay. It sounds like you were able to experience the best of what our property has to offer, and we couldn't have said it better ourselves! From our guestrooms to food & beverage outlets, and most importantly the service our team provides, it is wonderful that everything met your expectations. We appreciate your recommendation and hope to see you again in the future - thank you for your review.

Best Regards;
Sheraton Stamford Management Team

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Reviewed 5 August 2012

My wife and recently stayed 6 nights while visiting family, friends and NYC. We had gotten an outstanding rate through one of the online reservation sites. Everything was fine, except: 1) Icemaker on our floor did not work, 2) TV did not get good reception and it was difficult to operate and 3) no free in room Internet. They did have free Internet in the lobby. In this day and age, charging $10/day for internet is petty.

Stayed: July 2012, travelled as a couple
Thank Greg J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 21 August 2012

Thank you for informing us about your recent visit, and we are happy to hear everything was great during your extended stay. Our apologies for the ice machine and TV reception and for that inconvenience. I am not certain if you reported these issues to our engineering team however they are always ready and able to fix issues such as this. Should you be visiting the area again in the future we hope to have you with us again - thank you for your review.

Best Regards;
Sheraton Stamford Management Team

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Reviewed 5 August 2012 via mobile

First, the beds make up for everything else! Haven't slept as well since infancy (I'm 65). But the AC didnt work in our first room at all and after changing rooms had to call tech staff to fix AC.
MUST MENTION LEE, wonderful person came to fix AC refused a tip, said "I want guests to be happy" and he does!!
Decor beautifully redone but it seems Sheraton tried to make do with HI basic plant without scrapping it (I guess).
Back stairs needs some TLC Still and all a nice place.

  • Stayed: August 2012
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Thank Dushke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 21 August 2012

We appreciate taking the time to leave us with your review about your recent stay. Thank you for your kind words about our hotel, and especially our service. We will be sure to thank Lee for the great job he does along with the rest of the team. We do apologize that you had to encounter the issue with your A/C, however we are glad everything worked out in the end.

As far as our property, we completed a multi-million dollar renovation in 2011 for our Sheraton conversion and we did overhaul the entire facility. From our lobby and meeting space to our guestrooms everything has been renovated and refreshed per Sheraton's specifications. We are also continuing to improve the property, including the stairs which you mention that are currently under refurbishment. Thank you again for your review, and we do hope to have you with us again.

Best Regards;
Sheraton Stamford Management Team

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Reviewed 4 August 2012

I had to stay at this hotel for a work meeting and was pleasantly surprised. The staff was great and it is a nice location. They have a shuttle to take you within a mile to just about anywhere. There is a mall, bars, and shops all within walking distance. My only issue was the Internet connection was hit and miss.

  • Stayed: June 2012, travelled on business
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Thank AnchormanBirmingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 21 August 2012

Thank you for your review, and we are happy to hear you had a great experience during your stay. It is wonderful to hear that the service provided by our team helped toward the pleasant surprise of our property and that your meeting went well along with your overnight stay. Should you be traveling or meeting in Stamford in the future we hope to have you with us again.

Best Regards;
Sheraton Stamford Management Team

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Reviewed 4 August 2012

Plusses: very friendly staff, place to print boarding passes, rooms very comfortable, complimentary bottles of water in room, easy parking. Exceptionally good beds. Only downside is wi-fi in room very expensive and although the very attractive and comfortable lobby had wi-fi, it was very slow. Otherwise this was a great place to stay.

  • Stayed: July 2012, travelled as a couple
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Thank huntejk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian A, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 21 August 2012

We are happy to hear of your wonderful recent stay with us - thank you for your review. It's great to hear that you found our property and guestroom to your satisfaction, and that you definitely enjoyed our Sheraton Sweet Sleeper bedding. We do apologize that you found the complimentary internet service to be slow in the lobby. If this is ever an issue in the future please contact our front desk and they will work to rectify the situation: we do have a large amount of bandwith dedicated to our lobby internet users and it should be plenty fast! Thank you again for your review, and we hope to have you with us on your next visit.

Best Regards;
Sheraton Stamford Management Team

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