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“Nothing special”

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Sheraton Stamford Hotel
Ranked #1 of 14 Hotels in Stamford
Certificate of Excellence
Reviewed 10 July 2013

Stayed here for one night at the end of June. Got a great deal on Priceline after the room I wanted at the Hilton sold out. There was nothing spectacular about this hotel. Everything seemed pretty run of the mill.

My rating would be a little higher but ran into major issues immediately upon arrival at the garage for the hotel. It seems management has leased half the garage to an auto dealership who is storing overflow vehicles here. There are row upon row of cars covered in dust, obviously not being moved or used for some time. Well, upon our arrival a little after 10:00pm after a long hot day (it had been 90 out a better part of the day) in New York City I just wanted to get to our room and relax. We drove up and down the garage twice and found no open spots. There were other cars also apparently looking for spots in this very tight parking garage. I called the front desk to inquire about parking but was put on hold so long it ended up being quicker to drive all the way back down and ask a security guard in the front. He told us we could park in the 10 minute drop off and would be fine for the night. The front desk, however, told us we could not remain there. They told us about two lots nearby, a sketchy backlot of a club next door or a church where you would have to move your car before morning services. That might be a good option if you were planing to leave early, but we were planning to sleep in as we had already had a long day. By this time other patrons were arriving and had started parking all over the front of the hotel. At one point the police were called and a tow truck as it got so out of hand. All in all it wasn't until another 40 minutes until we finally made it to our room.

The room was standard, nothing too special. Was disappointed that the curtains didn't do a good job of blacking out the room and that there was no way to shut off the bright blue backlight on the thermostat control. Also found the ice maker on my floor not to be working. To make up for the parking fiasco they did offer a free breakfast to us which was decent. Also, as noted in previous comments, the doorless shower is bizarre and water just splashes out onto everything in the bathroom. The water pressure was decent.

All in all my biggest complaint here is the parking. I still have a hard time comprehending how they could rent out so much of there garage to a car dealership where there is literally no other public parking nearby. It sounded like this was a pretty common problem. Seems like after the first time this happened they should have rethought the arrangement they had with the dealership and made more room for their customers so they wouldn't have to experience this problem.

Next time I'm in Stamford, I'll just stick with my normal room at the Hilton, which is closer to the Metro North anyway!

Stayed: June 2013, travelled as a couple
Thank Brandon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 18 July 2013

Thank you for your review! Our team appreciates all the feedback it receives. We deeply apologize for the parking difficulty you encountered upon your arrival. We completely understand that after what may be an unusually long drive from NYC, stuck in traffic, and the warm temperatures, this is not an experience one would expect to encounter. It is rare that parking in our garage is an issue. On the night of your arrival, the hotel was also hosting a very large group. Our team failed to correctly anticipate their parking needs, thus the issue when you arrived. The property does lease spaces to local auto dealers, and to the rental car agency, also located just outside the parking garage. When we are able to anticipate the need for additional space, all of our partners are wonderful in shifting their inventory to allow the hotel what it needs to satisfy it’s guests. In this instance the fault was ours, in not recognizing there may be an issue. By the time it was recognized, the team moved to contact our neighbors, and request the use of their parking facilities as an alternative. We are sorry those alternatives were not satisfactory for you. The property did contact the local police that evening to assist in identifying an illegally parked vehicle so we could request the owner move it. Another guest requested they contact a towing company to have the vehicle removed. In time, however the owner was located, and the car moved without incident. Again, our apologies for the distress during your visit. Should you find the opportunity to stay with us again, we assure you the parking will not be an issue. We look forward to that stay!

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Reviews (524)
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401 - 407 of 524 reviews

Reviewed 3 July 2013

Located right off of I-95 in Stamford this location is not only centrally located in Stamford, but for all of CT.

I was amazed at how many other guests I met at the bar were regulars to the hotel. Not only did the staff take time to point out that they remembered them, but they also made everyone feel like honored guests.

The lobby is large and very functional allowing for many groups to gather and meet as well as check their email or watch the game with their own groups or other guests.

The room was spacious and nicely appointed. All in all this was a very nice place to stay and I had no complaints.

  • Stayed: June 2013, travelled with family
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Thank Jig1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 11 July 2013

Thank you for your kind review! We are so pleased that you were able to enjoy our Lobby Link, and the Lobby Bar areas! We hope that if your future travels again bring you to the area, you will stay with us again!

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Reviewed 1 July 2013

First of all, the front desk staff is very nice, and the lobby and adjacent bar and lounge are very nice appointed. You would think you are staying at a great hotel in a very good location. Once you get out of the elevators, you realize that the rest of the hotel could use some updating. The rooms are standard, and adequate, and the bed is comfortable. The air conditioning unit could be updated, and the fan on the ac kept turning off and on all night. With a spruce up of the hallways and giving the rooms some better appeal, this hotel would earn a better score. (I chose this hotel due to the poor reviews of the Stamford Marriot and bed bugs issues, and was reminded by peers to not book there either).

  • Stayed: June 2013, travelled on business
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Thank connecticutreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 11 July 2013

Thank you for your review! We are so pleased that you found our team friendly, and the Lobby area to be pleasing. Your comments on the public hallways have been directed to our Engineering and Housekeeping teams for their evaluation and recommendations. If your future travels bring you to the Stamford area again, we hope that you will stay with us!

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Reviewed 24 June 2013

The lobby of this hotel should set the standard for modern hotels. It is one large space for the front desk, the bar and lounge, the business center (with almost a dozen computers and conference table with almost a dozen electrical outlets running down the center), the restaurant, several seating areas, etc.

The room was large, clean, and perfect. Not a single broken or damaged item in the room. Obviously, housekeeping communicates well with maintenance.

Breakfast was a nice buffet, but I noticed that on some days they did not serve donuts or French Toast. They need to pay more attention to their ordering of supplies.

Some nights the restaurant is closed, but food is always available at the bar. One night my well done hamburger was served to me cold. I sent it back twice before a warm one was served. The distance from the kitchen to the bar and the light staffing may have been factors. We preferred to eat at restaurants outside of the hotel. There are dozens of nice restaurants within walking distance of the hotel.

  • Stayed: June 2013, travelled with family
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Thank tgary01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 11 July 2013

Thank you for your review! We are so pleased that our Lobby and sleeping room met your expectations. Thank you for your feedback on the Breakfast buffet. You are correct that we do not serve donuts or French Toast every day. The buffet is on a rotation, many items are switched out and replaced so our longer term or frequent stay guests may enjoy more of a variety. If you encounter something you would prefer that you notice is gone from the Breakfast buffet, the Restaurant team will work to provide that item for you! We have brought the concerns regarding your dinner to the Food and Beverage team, who has reached a solution. This should assist in both the staffing issue you encountered, and with the wait and cold meal. Thank you again for bringing these items to our attention, and allowing our team to work better to serve all our guests!

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Reviewed 22 June 2013

Stayed here on business for 11 nights in June 2013. The staff were very helpful and friendly and the rooms and communal areas were pretty much up to the standard you would expect from a Sheraton - all very clean and well maintained. My room on the 10th floor was very quiet with no outside noise (apart from the occasional fire engine from the station just up the road!). The only things that could be improved were the signal strength of the free wi-fi available on the room and the size of the bathroom. Half of the space was taken by the shower, which meant there was not enough room to dry myself without opening the bathroom door! Overall would recommend this hotel if visiting Stamford.

  • Stayed: June 2013, travelled on business
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Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 25 June 2013

Thank you for your review and recommendation. We are so pleased that our team was able to make you feel welcome, and that your room and the Lobby Link were satisfactory. Our engineering team is reviewing the internet connectivity in the area you suggest to see what improvements can be made. Again, we thank you for the recommendation, and are pleased you enjoyed your stay!

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Reviewed 7 June 2013

Attended an event over 4 days this week and really kicked myself for missing the booking deadline to stay here as well. I was incredibly impressed by all associates I came in contact with. Carla at the front desk is a gem! I forgot my business cards and she went above and beyond to help me create the "next best thing". Super personable, please recognize her. The meals and breakout treats were all fantastic and every inch of the meeting space and lobby was clean and conducive to working productively.

Thank you and keep up the good work!

  • Stayed: June 2013, travelled on business
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Thank CarrieRH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 13 June 2013

Thank you for your wonderful review! We are so glad that Carla was able to assist you, and have praised her for her efforts. We are so pleased that everything went well for the meeting, and look forward to being able to have you stay with us on the next occassion!

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Reviewed 6 June 2013

The room was nice and clean, the staff friendly, especially Locksey, Eddie, and Carla. Great knowledge of hotel and area and made me feel at home for my week stay! The hotel stays constantly busy, but even though busy is quiet at the same time. Charming new bartender named Aaron, even remembered my name from my first night there! Great job with training.

  • Stayed: June 2013, travelled on business
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Thank Good4utraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elaine C, Manager at Sheraton Stamford Hotel, responded to this reviewResponded 13 June 2013

Thank you for your wonderful review! We have shared and praised the team members you mentioned. We work hard to try to help all our guests feel at home, and are very pleased that our team was able to accomplish that for you! We look forward to seeing you again!

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Additional Information about Sheraton Stamford Hotel

Address: 700 Main St, Stamford, CT 06901-2111
Phone Number:
Region: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Stamford
#4 Business Hotel in Stamford
#5 Family Hotel in Stamford
Price Range: £107 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Stamford Hotel 3.5*
Number of rooms: 300
Official Description (provided by the hotel):
Sheraton Stamford Hotel is located near many corporate offices and the Town Center Mall. We are 20 minutes from the Westchester County Airport and less than a mile from the Metro North line to NYC. ... more   less 
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Also Known As:
Holiday Inn Stamford
Stamford Holiday Inn

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