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“NEVER STAY HERE”

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Hilton Stamford Hotel & Executive Meeting Center
Ranked #7 of 14 Hotels in Stamford
Reviewed 10 June 2014

I have had a horrible experience with the reservation process. I booked through Priceline, called the hotel to confirm, and was told that the front desk could not confirm the reservation because Priceline gets the last minute rooms which are "bottom of the barrel." After being treated horribly, I asked to speak to a manager. I was put on hold for over 10 minutes and then hung up on by someone. I called back later and left a voicemail, and this call was never returned. Moral of the story: I will never use Priceline again, and I will NEVER stay at this hotel.

  • Stayed: June 2014, travelled with family
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Thank MeC218
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 17 June 2014

We appreciate the time you have taken to make us aware of the issues you had regarding a third party website and a member of our front desk staff. At our hotel, we are committed to providing our guests with superior service and we would like to apologize for any inconveniences you may have experienced. We hope that you will reach out to us again so that we may clear up any misinformation. Thank you for your review and we hope to have the chance to welcome you to our hotel the next time you are in the area.

Jim Marino
General Manager

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779 - 785 of 1,227 reviews

Reviewed 5 June 2014

We got there and everyone was really nice. We had a slight issue with parking but at the end of the day no big deal. The issue we really had was with dining. We had just spent the day in NYC and had our baby with us and chose this hotel because of the restaurant there we didnt have to take the baby out we could just eat there. We get to the hotel at 8pm and were really looking forward to a nice meal. We went to the restaurant and it took us 20 minutes to just get our drink order (2 beers so not some fancy cocktail). There were 2 waiters on and about 5-6 tables. so not a very full place. after ordering an appetizer the baby was getting fussy so we decided to just get room service. We got up to our room and ordered right away at 9:30....so yes it took almost an hour to get 2 drinks and an appetizer. At 10:30 we still had not received our food so i called down. they acknowledged on their own it had been an hour and they would get it up to us right away. I called again....and at 11pm we get a knock on our door with the food....I didn't ask but i would have expected some type of compensation like waive service fee or free salads or something since they had acknowledged their "failing" Overall it was a nice place to stay, and was perfect just an hour out of NYC so we had less to drive the next day. I was just looking forward to a nice meal with my husband that I didn't have to make....especially since our dinner cost more than our room!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
Thank Carolyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 9 June 2014

While we are thrilled that you enjoyed our convenient location to New York City and our friendly staff, it was disappointing to hear that you were not happy with other areas of your stay. Your feedback about our room service has been reviewed with our management team so that it can be addressed. Thank you for your review and we look forward to welcoming you back again.

Jim Marino
General Manager

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Reviewed 2 June 2014

Employees go out of their way to assist you in what you need in order to make your stay enjoyable and are congenial in doing so. I had a problem finding the shuttle at the Stamford station in order to get to the hotel and an employee who answered the phone did a great job of explicitly directing me to the exact spot where I could find the shuttle. This helped me alot and I appreciate their meaningful assistance. Thank you.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Martha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 9 June 2014

It is exciting to read comments such as yours as this is the customer service we strive to deliver to our guests. Thank you for choosing the Hilton Stamford Hotel & Executive Meeting Center for your stay in the area and we look forward to welcoming you back soon.

Jim Marino
General Manager

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Reviewed 31 May 2014

This hotel has everything you would need in the trip. Free internet access, Dining room, and helpful staffs made this hotel a great place to stay. The room was very clean and neatly organized. Very nice hotel to stay!

Stayed: May 2014, travelled with family
Thank DerekPark1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 3 June 2014

We are delighted that you enjoyed the comfort and amenities provided by our hotel. Thank you for your kind words regarding our staff. They will be thrilled to hear your feedback. It would be our pleasure to welcome you back to the Hilton Stamford Hotel & Executive Meeting Center on your next trip to the area.

Jim Marino
General Manager

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Reviewed 31 May 2014

Very nice establishment. Would recommend and stay again. Quick check-in, water and fruit available upon check in w/ newspapers of choice. Shuttle service very helpful and free Internet access a plus. Breakfast buffet and options were plentiful well cooked.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Kyle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 3 June 2014

We couldn't be more pleased to learn that you enjoyed your stay here at the Hilton Stamford Hotel & Executive Meeting Center. It was a pleasure to have you here and your comments about our hotel are very much appreciated as this is the experience we strive to deliver to all of our guests. We thank you for your review and we hope to welcome you back soon.

Jim Marino
General Manager

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Reviewed 29 May 2014

When my wife has to work many days in a row, and it is far away, this hotel is a great middle place to meet.

They offer wonderful rates for government employees.

Menushka, Messa, Monica and Daniel Antoinette have been wonderful at the front desk
If you are a gold member, you are entitled to the lounge on the top floor, with free food and drink. We make a dinner out of it. John who handles it is quite nice.
We have breakfast there in the morning and our waiter is always Abel who greets us with a smile.

Just this morning, Leon in engineering was very courteous as well.

Room Tip: Tips are very much appreciated. People who don't expect it, like those who clean rooms, will li...
See more room tips
  • Stayed: May 2014, travelled as a couple
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Thank AttrActionInvent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 3 June 2014

As a Gold HHonors member, we greatly value your feedback. The greatest compliment we could receive is that a guest decides to return based on what we feel are the highlights of staying at the Hilton Stamford Hotel & Executive Meeting Center. It’s always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and a variety of great amenities to ensure their stay with us is memorable. We can’t thank you enough for your continued loyalty and we look forward to your next stay.

Jim Marino
General Manager

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Reviewed 28 May 2014

Stay 4 nights for commencement ceremony at New Haven. Walkable distance to train . Room is clean and comfortable . Overall service is excellent . Wifi quality in room is good . Break fast is excellent .

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Spiderdog49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StamfordHilton, General Manager at Hilton Stamford Hotel & Executive Meeting Center, responded to this reviewResponded 4 June 2014

Thank you for your terrific review of your stay at the Hilton Stamford Hotel & Executive Meeting Center. We are thrilled that you enjoyed our quality customer service and convenient location to the Metro North Station. We look forward to welcoming you back the next time you are visiting the area.

Jim Marino
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Stamford Hotel & Executive Meeting Center

Address: 1 Stamford Pl, Stamford, CT 06902-6718 (Formerly The Westin Stamford)
Phone Number:
Region: United States > Connecticut > Stamford
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Stamford
Price Range: £101 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Stamford Hotel & Executive Meeting Center 3.5*
Number of rooms: 484
Official Description (provided by the hotel):
Located outside of New York City -- with access to Amtrak, Metro-North and I-95 — the recently renovated Hilton Stamford Hotel & Executive Meeting Center offers the ideal combination of convenience, comfort and courteous service. Following a multimillion-dollar renovation, our hotel boasts newly refurbished guest rooms, spacious suites, and state of the art event and meeting space. Unwind after a long work day at our restaurant and lounge, serving American cuisine and cocktails throughout the day. Or relax in our sparkling swimming pool or heated whirlpool. Surrounded by dynamic businesses and local attractions, our upscale accommodations will enhance your upcoming visit or corporate gathering. A popular choice among Stamford hotels, the Hilton is a landmark destination with easy access to both Boston and New York City. ... more   less 
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Also Known As:
Hilton Stamford Hotel & Executive Meeting Stamford
Hilton Stamford Hotel And Executive Meeting Center
Hilton Hotel Stamford
Stamford Hilton

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