My 10 year old daughter and I stayed at this hotel the night before a local dance competition. Check in was extremely slow due to a number of unhappy guests in line at the reservation desk. We overheard several unfortunate problems: no pillows in the room, television not working (more than one room), no roll out bed that had been pre- reserved online, foul odor in the room. The gentleman at the desk self-identified as a "glorified cashier" without the ability to help. When we finally reached the desk, we were assigned a room on the first floor. A large double window overlooked the parking lot, where groups of young people were laughing, walking and drinking in some cases. The curtain on the window was too small, which meant my daughter and I and our belongings would be on display to passersby. I did my best to hang my robe over the exposed part of the window but our security was a concern all night. The room reeked of cigarettes. The bedroom floor had food wrappers and crumbs on it. There were broken tiles piled in the corner of the bathroom, which had no tissues. TV did not work. Given our experience at the front desk, we decided to just hunker down for the night and be grateful our room had bedding. Breakfast was served in a room with half-carpet and half-panel flooring. We observed three people trip over the bump where the carpet ended, including a girl who hurt her nose pretty badly - on the morning she was supposed to dance! Coffee was undrinkable. Highly recomnend going to next door diner or dunkin donuts instead. Overall, this Quality Inn was one of the worst hotels we have ever experienced. But it was inexpensive and one of only a few hotels in this area, so there is not a lot to choose from. If you do have to stay here, ask for the second floor and come prepared with paper products, your own bedding, air freshener, and all of your patience.
- Official Description (provided by the hotel):
- 91 rooms, free deluxe complimentary breakfast, free high speed internet, HBO, indoor heated pool and fitness center, newly renovated, restaurant on premises with a lounge (waiting to be built). ... more less
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- Also Known As:
- Quality Hotel Torrington
- Quality Inn Torrington
- Torrington Quality Inn