We had a pretty disappointing experience at this property. I had reserved online a room with a king bed and a sofa bed (supposed to sleep two, but it was not as wide as a double bed) - and there was the option to add a roll-away to sleep a fifth person, which I did because my husband and I were traveling with a 62-year-old female and a 23-year-old male who obviously were not going to sleep together. Upon our arrival, we found the room had no roll-away. When we returned to the front desk, the man (who was pleasant but difficult to understand and who seemed to have difficulty understanding us) was surprised that we were supposed to have a roll-away. He acted like he had not seen our reservation - despite my having booked on the corporation's website. He got us a roll-away - and then we had to move furniture around so it would fit. Then we had to go ask for bedding for both the roll-away and the sofa bed. When the sheets and pillows were brought, there were no blankets - had to ask for them . . . they were still damp from the laundry. The man told us the room was not "allowed" to have that many people - although there were four of us and it had said online that the room we were reserving would hold five. He told us we would have to move to another room the next day since we were staying for two nights - not sure why we could not have just moved that night so we did not have to move the next day as the hotel definitely was not full. We were never offered an "I'm so sorry." The next morning we found out we had to actually check out, load all our belongings into our car, and then check in again that night. This time we were given a larger "suite" with the master bedroom upstairs. Only problem was the smoke detector kept beeping. We went to the desk and were given the key to another suite - had to move the roll-away into that one, only to find out that that smoke detector was beeping, too. This time the girl came and checked until she found a suite with a different type of detector - it wasn't beeping. As we got settled, including moving the roll-away again, we discovered that this one only had a loveseat, not a sofa bed! Back to the desk. Finally we were given a suite with a quiet smoke detector AND a sofa bed. This one was smaller, though - so not only did we have to move the roll-away into the room, but we also had to move a table and armchair upstairs and re-arrange the downstairs so the sofa bed and roll-away could both be opened. The girl did apologize at least. We registered a complaint again the next morning with the man from the first night - still no apology. He did say we should call the hotel directly and not make the registration online - and said "next time" we would be given a free upgrade. Right.
Add all that frustration to the fact that the hotel is pretty run down, and we were not happy campers. It was fairly clean, though - except for the piece of popcorn we found in the bathroom. And the trash cans outside which were overflowing when we arrived and still had not been emptied when we checked out.
- Official Description (provided by the hotel):
- 91 rooms, free deluxe complimentary breakfast, free high speed internet, HBO, indoor heated pool and fitness center, newly renovated, restaurant on premises with a lounge (waiting to be built). ... more less
- Reservation Options:
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- Also Known As:
- Quality Hotel Torrington
- Quality Inn Torrington
- Torrington Quality Inn