I chose this hotel because I had stayed in another Holiday Inn Express in Rhode Island the night before and had a great experience there. Unfortunately, this hotel in Vernon did not live up to the standard I was expecting.
The hotel was very convenient to the highway and incredibly easy to find. I immediately detected a strong scent of cigarette smoke upon entering the lobby which was noticeable throughout the hallways and in my room near the lobby. I was assigned to a handicapped room which was clean but definitely older and in need of updating.
As I had arrived at 2 a.m., I planned to sleep in but this was unfortunately not possible. I was woken several times around 4-5 a.m. by hotel staff in the hallways starting breakfast setup and banging doors as well as by housekeeping who repeatedly tried to clean my room starting at 7 a.m. The third time housekeeping let herself into the room at 9:00 she demanded to know when I would be leaving and rudely expressed surprise that I was still in bed, but didn't stay long enough to hear that I planned to stay until checkout at noon. She continued to check in on me until I left the hotel.
The kitchen staff and front desk clerk were both very friendly and my experience with them was very positive.
The hotel seemed quite pricey to me considering the updates that were badly needed and the smoke; when combined with the issues with housekeeping personnel, I would not return.
- Official Description (provided by the hotel):
- It's familiar. But it's better than ever before. Outside, you'll notice a new sign and landscaping. Inside, you'll notice new furniture, remodeled bathrooms, stylish decor, crisp linens, and a selection of soft and firm pillows. It's more than a warm bed, a clean room, and a friendly smile. It's a hotel where you can sit back, relax and be yourself. ... more less
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- Also Known As:
- Holiday Inn Express Vernon Hotel Vernon
- Holiday Inn Vernon