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“Best Front Desk Person”

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Homewood Suites Wallingford-Meriden
Ranked #1 of 4 Hotels in Wallingford
Certificate of Excellence
Lumberton, New Jersey
Level Contributor
2 reviews
“Best Front Desk Person”
Reviewed 18 July 2014

Our stay was booked last minute, as there was a sudden death in the family. The Front Desk Manager Drew, was everything you could ask for in customer service. We arrived late at night with our bags thrown together by us on the service cart. My daughter lost her bag with her medicine and retainer. We looked everywhere and started to panic. We gave Drew the description of her small handbag and he searched everywhere. When he was unable to locate it, we were devastated. However, while we were trying to figure out what to do next, Drew had continued his search and looked in every nook and cranny, locating it on someone's desk in one of the offices in the back. Apparently it had fallen off the cart as we wheeled it to the room. His kindness, patience, and determination to help made a very big impression on all of us. Our next stay will definitely be at this hotel. The room was clean, neat, and the suite was perfect with one bedroom on each side w/bath and the kitchen/living area separating the two rooms. Thank you for making our stay less stressful and providing such wonderful service. My daughters enjoyed the gym and the pool/spa.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank mpiscitelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah J, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 7 August 2014
The Drewminator strikes again! We are so fortunate to have such an awesome hotel team and Drew is no exception. So glad he was able to assist and help make your stay more comfortable. Thank you for hte kind words adn always travel safely! Debbie Johnson, GM
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533 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
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  • French first
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  • Any
English first
Hyattsville, United States
1 review
Reviewed 17 July 2014

This hotel has been the best hotel I have ever stayed in. It was clean. I loved the hot tub and pool. I was surprised when I was told it stayed open until 11pm. the front desk person was very very helpful at all times. The hotel made me feel like home. I will most likley be coming back again. I have already told my friends and family they need to come here. This place deserves one word, "EXCELLENT".

  • Stayed July 2014, travelled with family
    • Value
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    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Shirley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah J, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 7 August 2014
Thank you for the 5 star review! We try to accommodate our guests needs and we realize that having the pool open until 11pm allows everyone an opportunity to access the area. We enjoy being able to share both our hotel and hometown with guests. Thanks again and safe travels always! Debbie Johnson, GM
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connecticut, United States
1 review
Reviewed 17 July 2014

charged the first three nights on one credit card which they charged twice one pending and one "went through" meaning payment was made. After two nights the pending charge is still on my card which I understand from people who work in the business say should have stopped after 24 hrs. Also the last night I put on a different credit card and now have two pending charges one for each card and for the wrong amount they told me and which I have the statement for.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Steven G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah J, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 7 August 2014
Thank you for the review - we welcome all comments. Pending charges and authorizations fall off immediately, but that also depends on the bank you use. The possible exception is when one uses a debit card (which all travel channels advise against). For some reason the authorization can put a hold on your money that can take a few extra days to release. I do not know exactly why this happens, but it is a common problem in the lodging industry. Our advice to guests is to never use a Debit Card, always use your credit card to pay for a room, this will eliminate issues caused by the authorization hold on your debit card. Please know that we can always write a quick letter to your bank and help to release the hold on your funds. Thank you again and always travel safely! Debbie Johnson, GM
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navarre, United States
1 review
Reviewed 15 July 2014

very clean, friendly staff havin breakfast and dinner available was very good had a king suite so could also cook own food great value bed was very comfortable and hotel cares about environment did not use pool but checked it out, was very clean also the fitness center which is open 24 hrs. havin suite also made it nice to have family visit

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Elizabeth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deborah J, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 7 August 2014
So glad you and your family enjoyed your time with us. We know that families always enjoy the larger suites and having the kitchen and the complimentary meals. Thank you for the kind words. Travel safely! Debbie Johnson, GM
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Winchester, United States
Level Contributor
4 reviews
4 hotel reviews
Reviewed 14 July 2014

Homewood suites was a very nice hotel. The staff were very nice and friendly. The breakfast area was espeically nice on how it was laid out and the breakfast was good. We would stay again. Close to downtown, very pretty area.

  • Stayed July 2014, travelled with family
    • Value
    • Location
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    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Elyse P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieJ827, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 15 July 2014
Thank you for the kind words. So glad you and your family enjoyed your time with us and that we were part of a good get away for you. The kitchen team works to ensure that all guests have something they like to eat and also to keep things fresh and hot/cold. They will love to hear your remarks when I share them with them. Thanks again and Safe Travels! Debbie Johnson, GM
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Cary, United States
2 reviews
Reviewed 8 July 2014

I was pretty impressed by the cleanliness of the room as I am a neat freak. The free breakfast buffet and dinner buffets are pretty good (hit or miss with dinner). And the complimentary beer/wine in the evening is always a nice perk. The staff was excellent! I would definitely stay here again.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Wallace S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieJ827, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 15 July 2014
So glad you were able to take advantage of the dinners and breakfasts. It's just nice to come back to the hotel and not have to worry about running out for a meal again. Whether you eat with us or eat in your room, we find guests like the options and convenience. Thank you for the kind words. Safe Travels! Debbie Johnson, GM
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North Haven, United States
1 review
Reviewed 25 June 2014

An overnight birthday slumber party for four 8 year old girls had a blast swimming, watching movies, take out food, breakfast, etc. Felt like they were on vacation. There was plenty of room for playing games and having cake. Plenty of towels for swimming and showering after. Would definately stay there again for another slumber party.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Marlene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebbieJ827, General Manager at Homewood Suites Wallingford-Meriden, responded to this review, 15 July 2014
So glad you and the girls had fun. We love to share our hotel and know that everyone enjoys their time with us. Safe travels! Debbie Johnson, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Wallingford-Meriden

Property: Homewood Suites Wallingford-Meriden
Address: 90 Miles Dr, Wallingford, CT 06492-2555
Phone Number:
Region: United States > Connecticut > Wallingford
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Wallingford
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Wallingford-Meriden 3*
Number of rooms: 104
Official Description (provided by the hotel):
The newly-renovated Homewood Suites Wallingford-Meriden offers a convenient location, between New Haven and Harford at Exit 15 off I-91, and spacious pet-friendly suites to make it one of the top hotels in Wallingford, CT. This great location nearby Route 68 and CT-15 allows for easy access to greater Wallingford and Meriden’s top destinations including Lake Compounce, Dinosaur State Park, world-class museums in New Haven, and the University of Yale campus. Business travelers will also appreciate the close proximity to the offices of 3M, Anthem Blue Cross-Blue Shield, McKessen, and Verizon Wireless. This newly renovated Wallingford hotel offers convenient amenities including an indoor pool, 24-hour fitness center, and a complimentary full hot breakfast buffet. The renovated, pet-friendly guest rooms are highlighted by modern amenities including fully-equipped kitchens, free WiFi, and flat-screen TVs with premium cable. Choose the Homewood Suites Wallingford-Meriden and enjoy the perfect combination of an ideal location and amenities that make this one of the best hotels in Wallingford, CT. ... more   less 
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Also Known As:
Homewood Suites Wallingford-Meriden Hotel Wallingford
Homewood Wallingford
Wallingford Homewood Suites

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