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“Clean and serviceable but won't be going back”

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Best Western Executive Hotel Of New Haven-West Haven
Ranked #2 of 5 Hotels in West Haven
Maryland
Level 5 Contributor
55 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Clean and serviceable but won't be going back”
Reviewed 24 June 2013

Spent 4 nights at this hotel. It is right off I-95 and convenient to the VA but a bit of a drive into New Haven especially when the traffic is heavy. Cars can be heard throughout the night. The desk attendant was not especially helpful. There were no tea bags in the room (only coffee), and when I asked for one at the front desk, I was told they weren't available.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank polarbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Guest Relations Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 30 July 2013
Thank you for your survey regarding your recent stay at Best Western Executive Hotel.Please accept my apologies for any inconvenienced you experienced you experienced.

We appreciate your patronage and hope this inconvenience will not keep you from returning to the Best Western Executive Hotel the next time you are in the New-haven-west haven area. I can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,

Jocelyn Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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328 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Dutch first
  • English first
  • French first
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English first
New York City, New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 June 2013

First time staying in this hotel off the I-95, restaurant nearby, walmart across the street, and starbucks next block and some restaurant. Very clean hotel, very nice and friendly front desk, especially Scott:) I would come back again and highly recommended.Over all stay, it was great.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nikki f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Guest Relations Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 15 June 2013
Dear Nikki,

Thank you for taking the time to tell us of your satisfaction with our accomodations and service during your recent visit at our Hotel. We certainly enjoyed having you with us.

Sincerely

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manheim, Pennsylvania
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2013

Stay here often for business. easy access from I95. front desk staff very friendly and helpful. recently renovated and continuing to upgrade rooms.WiFi in rooms and flat screen tv. Texas Roadhhouse nearby as well as other dining options.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Guest Relations Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 30 July 2013
Dear SteveL.

Thank you so much in taking the time to complete the Trip Advisor Survey. I am very grateful you took the time to let us know of your satisfaction.

Looking forward to your return.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2013

The Best Western in West Haven, Ct was a mixed bad for me. Tucked behind I95, it was hardly the prettiest location, but nonetheless was very convenient in terms of getting where I wanted to go. A Walmart, Denny's, and Stop and Shop are virtually next door. The decor was average, but I was pleasantly surprised when I entered my room and found it to be quite attractive, with queen bed, mini-fridge, and microwave. A major surprise was the HD DirecTV setup that featured more channels than I had ever gotten before in a hotel. Reminded me of home!
But, alas, there's always a downside, and in this case the downside was the Wifi. The Wifi signal was erratic at best, slow and nonexistent at worst. It's possible that my corner room (201) stretched the limits of the Wifi signal, but that's still unacceptable. The Wifi was basically unusable. Wifi is too standard an amenity to be fussing with constantly. The signal needs to be beefed up considerably.
I also learned the downside of booking through hotels.com: Once you book your stay, it can't be changed, even if it turns out you're leaving a day early. Not the fault of Best Western, however. All in all it was a good stay.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff4298
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 15 June 2013
Thank you for taking the time to complete the Trip Advisor survey following your visit to the Best Western Executive Hotel New-Haven-WEst Haven,

I am disappointed we failed to handle all of your requirements in a satisfactory manner. Your observations have aided us in locating areas of our service needing improvement.

We appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel New Haven-West haven area the next time you are in the area .I can assure you we will do everything we can to make your stay a comfortable and happy one.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgetown, Saint Michael, Barbados
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2013

My husband and I enjoyed our stay at the Best Western for two week (May-June). We are from Barbados visiting family and friends in CT and the hotel provided all our needs. We wanted this trip to be holiday for us and see the family. The hotel is a short distance to shopping, eating and the family and friends. The service was excellent. the staff is very professional and pleasant. We would do this again in the future.

Room Tip: Good value for the money
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marilyn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Guest Relations Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 15 June 2013
Dear Mrs. Reece,

Thank you for taking the time out of your busy schedule to write such a complimentary survey.

It is always gratifying to know that our performance was effective and appreciated. I am grateful you took the time to let us know of your satisfaction.

Sincerely,

Jocelyn Rojas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, Florida, Usa
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 June 2013

This Best Western was centrally located within a short drive to anything and everything including restaurants, shopping, business centers and events. Front desk both check in & check out employees very professional and helpful. Cleaning service does excellent job and WiFi was exceptional with printer in lobby available for guests use. Breakfast was good with varied assortment of breakfast items, coffee was great.

Room Tip: We were on East side and even with I 95 out our window we didn't hear the traffic.
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blase P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Front Office Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 6 June 2013
Thank you for taking the time to tell us of your satisfaction with our accomodations and service during your recent stay at our Hotel. We certainly enjoyed having you with us.

We appreciate your patronage and hope you will stay with us at the Best Western Executive Hotel-New Haven-West haven. the next time you are in the New Haven-West haven area. We look forward to your return.


Thank you

Jocelyn Rojas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riverside, California
Level 6 Contributor
1,122 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
Reviewed 26 May 2013

This is an older hotel. It is fairly good repair and appearance. The hotel is a little noisy at night, especially if your room backs up to the elevator.

We stayed here days after Hurricane Sandy swept through the area,

The hotel is just off the interstate, There is no restaurant in the hotel, but there are several in the general area,

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck8700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bestwesternWesthaven, Guest Relations Manager at Best Western Executive Hotel Of New Haven-West Haven, responded to this review, 28 May 2013
Thank you for taking the time to comment on your recent stay with us and we apologized we did not meet your expectations. We are continuing working on improving the quality of the hotel.

Please feel free to contact me at the hotel. If I can offer any additional assistance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Executive Hotel Of New Haven-West Haven

Property: Best Western Executive Hotel Of New Haven-West Haven
Address: 490 Saw Mill Road, West Haven, CT 06516
Phone Number:
Region: United States > Connecticut > West Haven
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in West Haven
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Executive Hotel Of New Haven-West Haven 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 
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Also Known As:
Best Western West Haven
West Haven Best Western

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